Explained to them I am celiac and they assured me they would prevent cross contamination. Brought me out a burger and the bun did not look like udis which is what I was expecting. I asked the waiter if this was in fact a gluten free bun. She assured me it was. I felt very unsure and asked someone else. It was not. They didn’t seem concerned about this happening. NOT safe for true celiacs to eat here.
Excellent service with knowlegeable servers. Food is awesome! GF French fries are so tasty. Gf bun could be a little more sturdy but that doesn't really detract from the delicious burgers. *update* 11/04/19 The fries are no longer gluten free which is very sad.
Unfortunately, on our 2nd visit to the restaurant, our 7 year old daughter with Celiac got sick after eating here. We told the waitress about her Celiac and asked if everything would be prepared separately. She said yes, it was all gluten free. We even asked for a new bottle of ketchup to make sure there wasn’t any cross contamination. Our daughter started feeling yucky before we left the restaurant, then for the rest of the night. Bummed to have had this negative experience.
I’ve been here twice now and had excellent service both times. They have a huge selection of gluten free menu items to include French fries (cooked in a separate fryer). The food is great and I actually felt normal ordering.
Matt (server) was extremely knowledgeable about gluten and the offerings he could provide. Fries are cooked in a dedicated fryer. They checked and provided information about other allergies we have. They have desert options. The buns are great and the meat is cooked to order.
So I am revising my review again! Happy to report that they now have a separate dedicated frier and are using GF fries again. They have a new manager who is SUPER on it and seems dedicated to doing a good job for our community. Have eaten here several times in the last 3 months or so, and have felt great. no issues... here's my previous reviews. Revising my old review: they no longer offer GF fries. They're using a new supplier, but I'm guessing its a way to cut corners. We won't be going back. Cant imagine burgerhaus without the fries. Here's the original review: Had to go for a party and was not looking forward to a burger on lettuce, even though it's not on their menu or website, they DO have gluten free buns! (Stupid, I know. If you're going to purchase those items don't you want potential patrons to know?) anyway...delicious burger! Would've gone here last year if I had known! There were no fried items on the menu, so I got fries. SO GOOD. But the special burger changes from time to time, and the waiter told me the previous month's had fried onion strings on it...so double check when it comes to fries if you're worried about cross-contamination. Also had several cider options, and not the typical choices, so that was nice.
Like most places they have GF options. However, they were very good!! We had avoided eating there because we dis not believe they would even off any options. So glad we finally checked! Portions aremore than substantial! We will be going back!
Horrible service. After being seated, we had to wait 20 minutes for a server to take our order. If my daughter would eat anything other than burgers, I would have left. The food was okay but the flies swirling around the table made the meal very hard to eat. For the cost ($13.00 for a salad), I cannot give this restaurant any more than one star. I wish I could give it zero stars.