The style is kind of like chipotle where you walk through the food-bar and tell the person preparing your bowl which items you want. The other reviewers seem to think there may be some cross-contamination risk, so maybe go look at what the bar looks like before ordering to be on the safe side. But for me, I've ordered here quite frequently and never had issues. I use the cava app, which you can set to tell you which items CONTAIN GLUTEN (pita crisps, falafel, spicy falafel, and some things that don't go in the bowls - pitas, pita chips, dessert items). The app also has discounts/points if you're signed in. I do worry that they might outright give me pita crisps when I didn't order them, so I always look through my bowl before eating. Obviously, you won't be able to see if something just rubbed against your food or used a shared surface, but so far I haven't gotten sick from cava, leading me to believe that there isn't much cross-contamination the times that I ordered. I personally feel safe enough eating at cava. There's a lot of variety, and tasty/healthy options. Good portion size for the price.
Staff did not know what gluten was and told me the pita chips where safe but not the tatziki…. There are bread crumbs everywhere and the risk of cross contamination seems strong. Food looked amazing but before eating I tested it with the Nima gluten detector machine and it found gluten. Maybe if you go before rushes or in the morning it might be safe… but I doubt it
Helps to time you visit to avoid peak rush. I am celiac and do eat here but I try to come before the lunch rush and avoid the area of the buffet where the pita crisps are. Basically all toppings are gf but there are pitas present and pita chips as a topping option. They change gloves but do not pull toppings from the back of the restaurant or anything if you have an allergy.
I walked in there to get lunch. The person in line was having their order made. The staffer had rice in a bowl and a piece of pita in hand on top of the rice. The patron then said they didn’t want rice, so he proceeded to pour the rice right back into the container. I walked out and left and did not eat there.
Love their rice bowls with greens and the honey harissa chicken! Tastes great and didn’t feel sick at all after!
As upgraded fast food, this place is excellent for those with celiac disease. Granted I went in during a slower time, but I ended up with 3 employees in the end pitching in to find me something that was both gluten free and that I could enjoy and tolerate the spice level. The employees were fabulous, the food tasty and nutritious. There are so many more choices that I haven’t tried yet, and would like to go back and try next time. I’m 3 days out from eating here and didn’t get sick either. FYI, even the lamb meatballs are naturally gfree.
I ordered door dash and did not get glutened. I am a celiac very sensitive to cross contamination and in general food delivery makes me nervous. I ordered their steak salad which was good. I believe I ordered from the Plano TX location. The website has a allergy and nutuition guide but nothing on the menu.