very friendly. I asked if their french fries are gluten free. they totally understood crosscontamination. He explained they normally only cook FF is the one fryer, HOWEVER sometimes when they are really busy they will is the FF fryer. He said, "I wouldn't risk it"....he understood crosscontamination. I find a lot of places that don't. They went over the BBQ sauce and how it's made. I found them to be very helpful and will to work with my needs.