Despite ordering something marked "GF upon request" and specifying my need for it to be gluten-free, my broccoli had several spaghetti noodles in it. Clearly cooked in a shared pot. Not at all celiac friendly - avoid like the plague.
So I walk in ask the host if they have a Gluten free menu and he says yes! I then ask (as all celiacs must do)If they had separate fryers for non gluten items like fries. He says yes! I say great we will take a table. Our server arrives I ask him about the fryers he said he had to check with kitchen. When he comes back he said that yes they are safe and fried separately. Great so I order burger GF bun and fries. Simple enough right? So after about 20 mins he comes over to tell me that he is going on break and introduced our new server. She comes back 10 mins later and tells me that the fries are safe and being cooked separately. I never mentioned this to her but I was glad she knew what was up. ANOTHER 30 mins goes by. So now it's been an hour since ordering. At this point the manager comes over and says that they can't make the fries separately and that they never do. I let him know that 3 people told me otherwise and it is marked GF on their menu. He apologizes and offers me a side salad instead. I say ok cause we were starving and annoyed. After all this the "salad" he brought out was literally a tiny bowl of nothing but lettuce. Not one tomato, shred of carrot....nothing. Nothing was taken off our bill. About an hour and half for this nonsense. FAIL. Corporate will be getting a letter and I have never done that.
I was very disappointed when I went for dinner my with my family. I ordered the gluten-free pasta. I was in bed for the next few days after discovering gluten noodles in my leftovers.
They have amazing gf substitutions! Love to get their pasta & burgers
I've been eating here for seven years gluten free. I stick to the plain salmon with br rice and veggies which helps. I recently went to check out their new GF menu. They now have Udis hamburger buns and heartlands rice and corn pasta. I found a wheat spaghetti noodle in my sons GF pasta. Not good!
I always get the grilled shrimp skinny tacos. I never get sick. They are releasing a gluten free menu on August 22.
Items that can be prepared GF are indicated on the regular menu. Make sure to check about fries -- apparently they usually use a dedicated GF fryer, but my waitress checked with the kitchen and said it was "too busy" that night and they were using both fryers for everything. Disappointing, but I appreciated that she checked for me, and I just ordered something else. GF options include hamburgers with GF buns, GF pasta, omelettes, and a few other entrees (I had the salmon). There are only two cheesecakes that can be prepared GF: coffee chocolate and Godiva.
My daughter got the gluten free penne and we tested it with our Nima device and it tested positive for gluten. We requested they get a slice of the Godiva cheesecake from the freezer versus they shared counter. They used cleaned knives and spatulas and the cheesecake tested gluten free. They were very cooperative but this place is not safe for celiacs.
Server didn’t seem to be overly concerned about my gluten free requirement. I’d ask for a manager if you want to eat here. I ordered an omelette and it arrived with potatoes on the plate, and we hadn’t discussed how they’re prepared. Server then explained but it would have been nice to know this before the food appeared in front of me. The good news is: no reaction but doubt I’ll go back here again.
I was told by the manager that not having a dedicated fryer is still safe. So aparently he is a doctor and a restaurant manager. If you have Celiac like me, don't risk it. They do not know how to safely prep food. My girlfriend and I both got sick.
I am celiac and dairy free. I have eaten here three times while traveling since being diagnosed CD four months ago. They have been helpful narrowing down my options to salmon with rice or a salad option. In an area with very few celiac friendly options I have been pleased.
The server was not knowledgeable about GF options. She went and asked the chef never offered me a GF menu. I took a stab in the dark and ordered the salmon with no sauce. The food is good but I remarked to my friend I was surprised they didn’t have a gluten-free menu. If they have one they should offer to everyone.
Gluten free buns for burgers; dedicated French fries; 2 GF cheesecakes. Staff is knowledgeable. Wonderful experience!
My girlfriend ordered the GF Shepherd's Pie and had a terrible reaction that night. She wasn't sure if it was the pie and had the leftovers the next night. She had an equal reaction. We cannot trust Cheesecake Factory's GF menu and will not be back.
Took an hour to get food. They are always unsure about the fries being GF or not. :(
Went there last night and left very happy. Any item that can be altered to be GF is labeled on the menu and my server seemed pretty knowledgable about what I could and couldn't have. The GF roll my sandwich was served on was pretty good too. He did warn me that the fries are cooked in the same fryer as everything else so those are a no-no if you're worried about cross contamination. I'll definitely be back!
Got the salmon and substituted green beans and got the mashed potatoes. Excellent. Got the Godiva cheesecake. Super yummy. I have had good experiences with Cheesecake factory’s across the country but I always make sure to be clear about needing gluten free and cross contamination. Always ask with cheesecake to use a clean spatula and wash hands first.
My Celiac daughter ordered the gluten free burger with a gluten free bun and fruit. Within an hour vomiting, diarrhea, and all signs of eating gluten. Waiter assured us that they could accommodate and that everything would be gluten free. Never again :(
This was a bad experience. The staff had no idea what was gluten free and what was not so they took a guess. (NOT SMART) On the menu 3 or 4 foods were marked as GF but not many marked at all. I got the grilled chicken, green beans and mashed potatoes. Then i got the GF godiva cheesecake. A few minutes later i felt the pain. I do not what know what caused it but i will NEVER go here again. DO NOT GO HERE!!!!!!!
They have gluten free options and the fries are in a dedicated fryer. Wish the gluten free menu was a separate menu as the little GF you need to look for is small since the lights are low making it difficult to see. The Godiva cheesecake is NOT gluten free. The sundae is but it’s huge, you will need to share.
Even though items are listed as gluten free. They are not. I ordered the gluten-free shrimp with pasta. As I was eating I noticed a regular pasta noodle mixed in with the gluten-free pasta. When I called the manager over to complain, and let him know that I would probably be sick for a few days, he told me they probably used the same strainer for both types of pasta, which is unacceptable. As predicted, I did get sick. I also complained to the corporate office
Fair selection of GF options on menu. Had the Kale and quinoa power salad with grilled chicken. It was delicious and very large portion.
They have tons of gluten free food. I spoke with them at wave length about cross contamination and they could not have been nicer. They seemed to totally get it. Manager came over a lot to help. Felt like a lot of good humans who really wanted to make it right for my daughter. Couldn’t ask for more.
if you don't enjoy a snarky attitude about your food intolerances, skip the long wait and go elsewhere. Also the hostess doesn't think it's her job to know ( or ask her boss) if there is a gf menu (it's actually marked on the main menu). And now that they added gluten to lettuce wraps- I'm out!
Had dinner here for the first time last night. ordered the guacamole and chips and the American burger. everything was great and I didn't get sick. Our server was knowledgeable and very obliging to find out what was gluten free and possible to have contamination. HOWEVER, I want to advise other Celiacs that Godiva chocolate is NOT guaranteed gluten free, they even say so on their website that if you have Celiac/gluten sensitivity, you shouldn't consume any of their chocolates. So, I am unsure as to why The Cheesecake Factory makes a "gluten free" cheesecake with chocolate that we are advised not to eat.... I think I will contact them if I can about it.
This place is NOT GLUTEN FREE no designated fryers for fries and sides. Easy contamination for Celiac disease. Waitress was nice and got answers for me but was no help to help me find something I could eat so all I ate was edamame. Won’t come back.
Server was attentive to concerns. Ordered gf- salmon with mashed potatoes and spinach (the server said broccoli and asparagus are cooked in pasta water), gf godiva cheesecake. Food was delicious, but had headache by the end of the meal. Full blown celiac attack. Further research on websites say do not eat anything Godiva if you have allergies & that cross contam is very hard to control at CF even when allergies are noted.
Sad to say they have no idea about gf here. I asked some questions, waitress disappeared for 10 mins until I asked for a manager. Manager explained two items, one that I shouldn't get because it had soy, and one that had dairy. When I tried to explain that those items did not contain gluten she said she thought they did because 'someone' had said they did. No trading at all.
Much better. Staff are educated
don't get the pasta here. they got it wrong the first time and then got it wrong the second time. The noodles we're not cooked through either time. They appolagized and made my order free. over all the service was slow and I will not go there again. I did not have cheesecake because I don't like it, but if you like cheese cake then maybe try it.
Really? I find it hard to believe anyone had a decent experience at the fashion mall Indianapolis location. When discussion gf needs due to celiac, the waitress told me there was absolutely nothing I could eat there safely. I was a bit embarrassed since I was with a group so I just asked for some type of fruit in a bowl. She returned to tell me they weren't comfortable serving me as "there was flour all over back there". I was mortified, felt like they were saying "my kind weren't welcome there". I wanted to crawl out. Not to mention that was another gift card I had to give away.
I have had good experiences here in the past, but stopped coming back after I found crouton pieces in my salad the last 3 times. Server was nice about it, but when we tried to tell someone higher up about the repeated problem and that ingesting gluten has serious effects on celiacs, we were condescendingly told that they "know it can cause a tummy-ache." Not careful or knowledgeable.
The staff was great, the restaurant itself was beautiful. The menu is easy to read and had lots of options for gf. Only paid $55 for an specialty drink, 2 full entrees and a dessert to share!
First off, I will say the manager and the waitress were great. I ordered from the gluten-free options. I got steak and mashed potatoes and asparagus. I informed the waitress I had celiac. Unfortunately my Nima sensor tested the steak and the mashed potatoes as positive for gluten. The manager was very interested in my sensor, And was trying to troubleshoot why they showed up as gluten positive.
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