The Cheesecake Factory

3 recent ratings
$$ • Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Appetizers, Bread/Buns, Burgers, Cheesecake, Dessert, Pasta

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
3 ratings

As rated by the community

395 Santa Monica Pier
Santa Monica, CA 90401

Most Recent Reviews


Celiac

Overall Rating

Review


I let the server know I was gluten free - coeliac multiple times so she would get my order right and I confirmed with her again before my meals came out and she still gave me the gluten cheesecake instead of the gluten free one

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

Updated 2 months ago read full review

Celiac

Overall Rating

Review


Miss 9 had GF fries, dedicated fryer & no reaction, also had gf ice cream, & milkshake they even screen shorted the ingredients so I could double check and be 100% certain.

Safety


Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

Quality & Quantity


How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 years ago read full review

Asymptomatic Celiac

Overall Rating

Review


I went there looking for GF cheesecake because I read online that some cheesecake factories offer GF options. They did have one cheesecake that was GF, but it was in the same display case as all the other cheesecakes and sadly wasn’t safe.

The staff was super nice though and did tell me that the cheesecake wasn’t safe for celiacs. They offered to accommodate me and prepare dinner for me, but I declined and didn’t order anything because I was really only looking for the cheesecake

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Some

Updated 2 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Appetizers
  • Bread/Buns
  • Burgers
  • Cheesecake
  • Dessert
  • Gluten-Free Menu
  • Pasta

Categories

  • Dinner
  • Kid Friendly
  • Late Night
  • Lunch
  • Online Ordering
  • Outdoor Seating
  • Restaurant
  • Takeout
  • Vegetarian Friendly

Notes


The Cheesecake Factory has an extensive gluten free menu. Gluten free options include pasta, burgers (with buns), and cheesecake for dessert.

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More Reviews


Overall Rating

Review


Oh, these sweet people.. we were staying at a hotel nearby, and we walked to the mall as my husband used to work on the promenade. We used to love coming to this exact spot for La Sandia, but now it’s a Cheesecake Factory. We haven’t been to a CF since I was diagnosed, my son was yearning for pizza, and the food court didn’t appear to have many gf options, so we decided to try it.

First off, the staff was super welcoming and friendly. They were so supportive of wanting to create the perfect gf experience for me, and I appreciated their patience and determination to make it an excellent meal for me. On a side note, they were also super accommodating and helpful in the prep of one of my son’s food who has autism. So while this isn’t gf specific, I was just in awe of how caring the staff was!

I ordered gf bread while my family ate the complimentary gluten bread. They had to bring a bun, but that was fine. I Nima tested it, and it was all smiles. Overall, the bun was good. The waitress brought me fresh, non contaminated butter without me even asking for it. It was yummy!

I ordered the Shepard’s pie off of the regular menu, which was marked gf. I asked what thickener was used for the gravy and how the mashed potatoes were scooped out to field for cc. The waitress said it was pre-made, but she believed it was 100% gf. So I went for it, Nima tested it, and there was gluten found.

The wait staff was so apologetic and super interested in learning what may have led to cc. The waitress’ theory was the cutting of the vegetables on a cutting board that may have had cc. Either way, they had a vested interest in righting the wrong. At this point, though, I was mildly full and decided to jump just to the cheesecake. I had a slice of Godiva heaven— and it was amaaaazing! So overall, I’m very happy with my experience here.

I think part of the positive experience was the amazing staff we had the pleasure to work with, but I do believe the restaurant tries to create a safe and hospitable experience.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 3 years ago read full review

Celiac

Overall Rating

Review


Very nice great gluten free options , they only had one gluten free cheese cake desert and it was worth it ,

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Not a separate menu but items in the main menu are clearly marked which can be made gluten free. Staff seemed knowledgeable. Food was excellent and great price also. Extensive menu for those who are not GF highly recommend

Celiac friendly?

Yes

Updated 5 years ago read full review

Reviews of this Chain

Symptomatic Celiac

Overall Rating

Review


I cannot stress how inept restaurants are. I can't imagine traveling if I had a food allergy that required an EpiPen for anaphylaxis.

I have Celiac disease. It's an autoimmune disease, not an allergy, where consuming even a crumb of gluten (a protein found in wheat, barley and rye) can cause my body to attack my intestines, and potential intestinal bleeding.

Cooking food in the same water or oil as gluten foods coats the food in gluten, making it not gluten free anymore. Heat doesn't neutralise gluten.

I am so tired of lettuce wrapped burgers, salads or unseasoned steaks. Before our flight home yesterday (July 14, 2024 around 7 PM in the bar) we went to Cheesecake Factory because they have a marked menu of dishes that can be made gluten-free. It's Fresno and there are almost no other options in town.

Before I ordered my drink, I asked the server to ask the kitchen if they can start boiling a fresh pot of water for the gluten-free pasta I was about to order. She had to check with the kitchen that they'd do that. She came back and said that the kitchen always boils fresh water for gluten-free pasta. (This is not standard. 99.9% of restaurants don't know not to cook gluten-free pasta in contaminated water.)

I ordered the spicy chicken chipotle pasta which is marked "gluten free upon request."

It came out with hot tortilla strips on top, which aren't even mentioned on the menu. I asked her if these tortilla strips were fried in the same fryer as everything else that has gluten, like chicken tenders, because if so, the whole dish isn't gluten-free.

Surprise, yes, the tortilla strips are full of gluten. Had to wait for them to remake my dish. It didn't even come off the bill.

This is the second time at a California Cheesecake Factory that my gluten-free dish has arrived with an undisclosed gluten topping.

This is not a mom and pop place. How are corporate restaurants going to advertise "gluten-free upon request" but not train their kitchen on how to turn those dishes gluten-free?

I don't think highly of businesses & business owners because I've had 3 straight years of seeing how incompetent they are with knowing their own product. You're in the food business. How do you not know what's in your food?

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Symptomatic Celiac

Overall Rating

Review


Symptomatic celiac. Informed waitress of allergy and watched her write it down. Food tasted great. Ordered gluten free four cheese pasta. Took a bite and said “man, this doesn’t even taste gluten free” as a compliment to the food. Not sure if I was given gluten or gluten free pasta but had an immediate significant gluten reaction. Will not be returning due to severity of gluten exposure. Was the worst exposure yet (have been gluten free for 6 months)

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Gluten Sensitive

Overall Rating

Review


This is my go to place for GF cheesecake. The Godiva is amazing. Ask for it to be prepare GF because they garnish it with something that is not GF.

I also don’t mind their GF burger buns. It can get crumbly… but I enjoy the taste and burger itself.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Symptomatic Celiac

Overall Rating

Review


Visited the Bridgewater location, they had a decent amount of gluten free options on the menu. The waiter was knowledgeable and caring. Service seemed a bit slow so he came to us to explain they were taking extra precautions in the kitchen for us...cleaning space to keep our food safe and taking their time to avoid cross contamination. My son and I ate and had zero issues from the dinners we had. The waiter definitely made us feel comfortable.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Wheat Allergy

Overall Rating

Review


This place I ordered a cake and a stake that had a gluten free option, specifically I told them these need to be gluten free. I got glutened and had to leave within 15 minutes after started eating.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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