442 W Hillcrest Dr, Thousand Oaks, CA 91360 Directions

Top Reviews


Celiac

Overall Rating

Review


They have a separate fryer for gluten-free French fries! I checked and both the location on Topanga Blvd in the valley and the location in Thousand Oaks have dedicated fryers for French fries only. When I asked they did warn me that they can’t guarantee nothing else could ever accidentally get in the fryer because other stuff is nearby in the kitchen, but they said nothing breaded ever goes in that fryer. So I ate the fries and they were good and I didn’t get sick.

Also, if you order through doordash then some items (like the fries) have a button you can check that says “make it gluten-free”!

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for takeout
  • Offers delivery
  • Offers online ordering
Updated 10 months ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten Free Features

  • Appetizers
  • Bread/Buns
  • Burgers
  • Cheesecake
  • Dessert
  • Gluten Free Menu
  • Pasta

Categories

  • Breakfast
  • Delivery
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Restaurant
  • Takeout
  • Vegetarian Friendly

Notes


The Cheesecake Factory has an extensive gluten free menu. Gluten free options include pasta, burgers (with buns), and cheesecake for dessert.

Photos


Add a photo

Reviews of this Chain

Celiac

Overall Rating

Review


Waiter was very helpful and answered all my questions. If he didn’t know, he went and asked the kitchen. I felt like I was in good hands eating there. I ended up with a burger and salad, which were both average.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Celiac

Overall Rating

Review


Updates: came here again for a quick, easy meal and had tasty food with no issues. Turkey burger no bun (they had the option of a GF bun but I wasn’t feeling it) and a side salad. The sever was really helpful and nice.

Old review: I went here with some hesitation because of the past reviews, but I had no issues. My server was helpful and I didn't have any problems with my food. I stayed on the safe side and had a salad. They do have a fun variety of options.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for lunch
  • Good for takeout
  • Offers outdoor seating
Celiac

Overall Rating

Review


While I explained four times how serious it was the food was gluten free and cooked separately as my daughter has celiac disease and they assured me they had spoken to the chef and everything was safe in reality they served us tortilla chips that had been fried in the same fryer as items with gluten. When I said something about it I got a “bummer sorry” response. I contacted the headquarters and no one responded. Will never be eating there again.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Celiac

Overall Rating

Review


Well, I didn’t get sick, so that’s a plus. But I was extremely careful. I researched beforehand, and apparently Cheesecake Factory is kind of notorious for cross contamination with certain things, especially if you order gluten free pasta or things that normally have gluten but can be made gluten free upon request. I was recovering from getting sick a few days earlier, so I was extra careful and tried to order something that was naturally gluten free instead of “gluten free upon request.” Luckily I looked online at their nutrition information beforehand at https://www.thecheesecakefactory.com/assets/pdf/Nutritional_Guide.pdf. The physical menu at the restaurant only said “gluten free upon request” for any item, so I wouldn’t have know which were naturally gluten free. I made it clear to the server that I had celiac, and he said almost dismissively, “Oh, there’s gluten free marks on the menu.” So when I ordered I asked him to please let the chef know to be extra careful because I was very nervous and still recovering. I still can’t handle dairy yet as I heal. Most of the naturally gluten free ones had dairy. I ended up getting the pan seared chicken with corn replacing the mashed potatoes. It was fine tasting, but not filling. I was hungry when I left, and grumpy that I spent $20 for basically a chicken breast with veggies. The family enjoyed their food, but their bread crumbs got all over the table because you rip the bread with your hands. I was so nervous it would get in my food. They do have two gluten free cheesecakes. I had the Godiva one at Valentine’s Day when I wasn’t having issues with dairy, and it was delicious. And I didn’t react. But I don’t know that I really want to come back and spend so much money on rather disappointing food, and being paranoid about getting breadcrumbs all over.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers delivery
  • Offers online ordering
  • Offers outdoor seating
Celiac

Overall Rating

Review


My daughter ordered the roasted chicken with mashed potatoes and broccoli. The waiter understood my daughter was celiac and relayed that information to the kitchen. Out of an abundance of caution, the manager &/or chef recommended only eating the fries if the sensitivity isn’t severe because they couldn’t 100% guarantee no cross contamination of that menu item. We skipped the fries but everything else was safe and del ious - including dessert. I appreciated their coming back out to advise.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for lunch
  • Good for takeout
  • Offers outdoor seating

More Info