I have eaten pasta at other locations and it was fine but here I found a regular spaghetti noodle in my bowl about halfway through.
Very lousy service for a Cheesecake Factory. Waited 30 minutes just for our drinks to arrive. My daughter always likes their food and never has any reactions to it. Godiva cheesecake is always a treat.
Staff not trained well on gluten free food and when asked what wasn't gluten free in a salad the reply was I have no idea. Not something any celiac really wants to hear and had to ask multiple times for the food we ordered to be gluten free.
Hamburg was amazing and service was friendly and professional!
Every Cross Contamination Everywhere
Severe difficulty getting food that didn't make me sick here. chefs don't seem to care much about the gluten free crowd, despite saying they can work with food issues.
They have a lot of GF options and are well informed on the issues of cross contamination, yet every time I eat there I still get some cross over. Only go if you have a mild intolerance. Not celiac friendly, their kitchen is just too crazy to be perfect. There GF burgers are really good though... May have to suffer an outbreak for it.
Do NOT eat at this CCF if you must be gf! My server seemed ticked that I would ask for gf. I am now violently ill.. I know what cross contamination feels like, and this isn't it. I honestly believe I was served non gf pasta, even though the person who brought it out told me it was gf. Lesson learned the hard way. :-(
Very nice gluten free menu - lots of options
been here multiple times. almost inevitably served gluten by accident or given the most tasteless dry chicken and plain rice as my "only option"
I work at a different Cheesecake Factory so this one might be slightly different. However, I see the most horrible things happen with "gluten free food". I came here cause of a friends birthday choice and ate grilled salmon, which I never have a problem with. But stay away from the pasta and salad dressings. I have found pasta in my eggs, and gluten free pasta. The salad dressings get mixed up all the time. Stick with grilled food!!!
Great gluten free menu. pasta was good & tender. would be nice to have more than one cheesecake option but the one they have is very good.
I recently revisited this location (after being turned away a few years ago) and I am sooo glad I did! They have a new multi-page gluten free menu!! Wow! The food was great. I had a burger with a gf bun, seemed like an udis bun, and French fries. Will be back again soon.
I read a lot of bad reviews about gluten items showing in “gluten free” entrees, so I sent an email to the corporate office. I received a call from their representative on September 10, 2013 stating they now have a menu dedicated for those who are gluten free. First let me say that they have a separate area in the kitchen with designated utensils for gluten free items, this will cut down on cross contamination. The representative relayed that they try to prepare gluten free items first. This is a new program, about a week old from this review. My family and I have eaten there two times since my conversation and have been satisfied both times. The only problem would be the noodles at this time, some was too hard while other entrees where too soft. They have gluten free bread, for those who want an actual hamburger/turkey burger/mushroom burger/eggplant burger (yes many choices). Like all restaurants the waiter can make the experience great or just average, which is why I won’t deduct my rating for an establishment because of one waitress. They also have desserts that are consumable for those with gluten intolerance/Celiac. Another feature my wife and I like is the fact they state that some items may contain has much as 20ppm. Finally the prices, there is NO added surcharge for wanting gluten free items; the price remains the same, minus the bread that is given complimentary in the beginning of the meal for those who can consume gluten. For those who miss eating Cheesecake Factory I highly recommend revisiting now they are serving gluten free items.
My family and I visited CF in Birmingham and were so pleasantly surprised. My daughter (20) has just been diagnosed with Celiac and we are still very much in the learning phase. She spoke with our waiter, John, who was very knowledgeable about their GF options and also showed her items on the menu that were not listed as gluten free that could easily be modified to be gluten free. Big fan of this place for being nice, accommodating and providing lots of GF on the menu!
I have Celiac and I called prior to dinner to make sure they had GF options. I talked to the server when ordering. Ate 1/3 plate of GF garlic chicken pasta and 1/2 of a slice of GF Godiva chocolate cheesecake and 15 min later, I was doubled over in pain. Was the only meal I had eaten yesterday. After a long night of being sick, I looked at the receipt and my husband and I were charged for a non-GF pasta and non-GF cheesecake. Thinking now, that despite having called in advance, speaking with the server and having them bring out my dish while stating that it was GF; it was not. Very sick and very frustrated. Do *NOT* eat here. **Edit: I called this morning and spoke with a manager. She was very nice and very apologetic. Although it doesn’t make up for the effects of being glutened, she refunded my card the price of my meal. ** Edit #2: after multiple phone calls, I still have not received my refund..
I’m very disappointed at the Cheesecake Factory. Last time I went, I wanted some of their Alfredo. On their menu, it states that their Alfredo sauce is GF, but I asked the server and he said it was not. The only reason it gets 2 stars, is because they had some really good GF Cheesecake. I DO NOT recommend this place unless you only want Cheesecake. Only one flavor too. Dove Chocolate. It was good, but I would definitely appreciate it if they added more.
Ridiculous that they have GF fries on the menu but do not serve them. Managers excuse was that they have 12.5 million dollar in French fry sales so they can't possibly provide extra space for us GF people even though it's on the menu. When I suggested that they take it off the menu, he had an excuse for that too- tried blaming it all on the server. My daughter has gotten her fries at another cheesecake factory- which is just as busy so the managers excuse is not valid- just too lazy to enforce is m thought.
I went to the Ridgedale Mall location, and staff seemed to be knowledgeable about gf menu options. However, within two hours I was sick after having a “gf” shrimp and pasta. I was too sick to even attempt to eat my maybe gf Godiva chocolate cheesecake....On the bright side, at least my meal was tasty for the few hours it was with me.
While in the midst of our travels we stopped here. Food tasted great but I had major issues while driving with limited stops on highway. I ordered Gf burger plain and a salad with ranch--no croutons. Both were listed as could be Gf options on menu and I was told ranch was gf. I told server I had wheat allergy, needed clean utensils when preparing food to prevent cross contamination, etc--my typical spiel. I was miserable not long after leaving. Would NOT recommend dining at this location, especially if you are traveling. I've had success at other locations.
This place just awful. It’s unsafe. After sending back a GF shrimp pasta dish because the shrimp was breaded, the returned with a new dish with grilled shrimp but the pasta was not GF. Unfortunately, we did not know until after my wife ate a 1/3rd of the dish. Way to ruin a birthday dinner.
Went there today, ordered ribeye steak with mashed potatoes and green beans. Two hours later, here I am, crapping my guts out. Waitress seemed knowledgeable and assured me that my meal was gf. My gut says otherwise.
Not at all safe for Celiacs. My waiter really made it seem like they were knowledgeable and accommodating, but it was not true at all. I have never gotten so sick in my life. I didn’t eat out for months after this because I couldn’t trust any restaurant.
Ordered the gluten free Americana cheeseburger but unfortunately, it was glutened. The restaurant server and manager were very apologetic when I showed them the test result. They took it back, didn't charge me and even gave a gluten free Godiva cheesecake on the house. While the service was great, the burgers are still not a safe choice here
Waitress very helpful. I’m gluten free vegetarian... has the tamales as an appetizer and the gluten free primavera pasta for dinner. I asked the server about the pasta ( are you sure this is gluten free ) she responded that the GF pasta is always the rotini ( spirals ) that’s how they ensure it’s the right one ... the Godiva cheesecake is on the GF menu ... but I’m unsure about Godiva being gluten free.. waitress assured us it was ... but I skipped it. The Food was delicious !!!
Great options on menu, was surprised even a couple gluten free options for cheesecake if you are still hungry. I may try one next time and plan ahead for when we go back.
I've been here dozens of times and I always order the same thing, gluten free 4 cheese pasta. (Thankful not to have a dairy allergy). One time, a few years ago, it came out with the wrong noodles, which I noticed immediately, because they are a different shape than the gf spirals. They also quickly realized the mistake and the waitress and manager came running out to make sure I didn't eat it. They were proactive, sincerely apologized, made me a new one and didn't charge my husband and I for our meal, at their insistence. Very good customer service and they kept us as customers. It's smart of them to have a different shape for gf pasta, so I knew not to eat it!
After waiting almost an hour to get our food, my son started eating his GF pasta dish and found a piece of gluten pasta in it. The manager said “I’m sorry” and walked off. Will never eat here again after how we were treated - my son had even talked with our waitress extensively before ordering about him being a sensitive Celiac and could they please be extra careful 😳
I appreciate anytime a restaurant has gf items listed on the full menu, however after several visits to Cheesecake Factory it is confirmed that this is not the place to go if you have celiac. They have brought regular bread with breakfast, regular pasta instead of gf (Thankfully I asked but by the time my meal came everyone else in the party was done eating. CCF did not offer to compensate in any way). Bread crumbs to top gluten free pasta I ordered on a to-go order. They put a piece of chocolate that is not gf on the gf Godiva cheesecake... I always leave this restaurant sick. It is a shame, wish they would get it together.
My daughter has celiac disease and we asked them to prepare her gluten-free macaroni and cheese safely. About halfway through her meal she noticed a piece of spaghetti in her penne pasta. We have no idea if any of it was gluten-free or how that piece of pasta got in there. At the very least it was contaminated. I will not return.
This Cheesecake Factory doesn’t have a separate fryer for French fries. Idk about others. They fry fries in the same fryer as chicken fingers ect. They are labeled gf. If you’re gluten free & order fries, you’ll get cross contaminated. I asked the server about the fryers. I learned my lesson from Applebee’s. They do the same thing. The server was new so got the manager. I tried to explain to the manager about fries being fried in a shared fryer are no longer gf & they’re making people sick so either take them off the menu or get a separate fryer. I’m also going to call corporate.
A gluten free menu but difficult when add to that food allergies to all nuts (shared areas), egg, and soy protein. Spoke directly with manager who was very helpful. Discussed options of burgher, steak, chicken. Not easy when trying to please a 6 year old. Fries not safe as prepared in shared fryer. Daughter insisted on burger. Although GF bun available, used our own home made egg free bun. They offered to safely warm it and served it to her as a meal. She ate every bite of her dinner and enjoyed it! Again, manager was great in trying to accommodate and please. It had been a long day of sightseeing. We were tired, hungry and forgot it was Friday so there were large crowds everywhere. Ate without any incidents and everyone enjoyed sitting outside! Would recommend and return!
We were excited about gluten free options however the waitress was unsure about gluten free. she didn't know if there was gluten free buns for the hamburger. so we ordered without bread and asked about French fries she said that she would check it out. when she brought the food to the table, there was buns on it and french fries before confirming that it was gluten free. she made us nervous and lost our appetite. wished the waitress was trained better. we are not going back. we have celiac so we have to be very careful about food obviously.
Had a great waiter who knew about providing a safe GF meal. I had pasta and did not get sick. They say they offer GF cheesecake but it’s in the same display cabinet as all other cheesecakes. I watched them use the same serving utensil on the GF cheesecake as other cheesecakes. (Bad!)
I was excited to try it out because it was my first time there ever (before diagnosis and now both) and I knew they had a bunch of options. The server was so incredibly nice and willing to do whatever we needed. I got GF pasta in the Farfalle with Chicken and Roasted Garlic and I had 5 bites before I felt so bad. I had a reaction very quick (after not having eaten all day so no prior contaminated food) and it was very bad. We came from out of town and I had to deal with an hour ride back smelling the leftover food that made me sick and feeling sick to my stomach.
Lots of options! I had a burger with a gluten free bun. The menu says fries can be made GF but the waitress said they have a communal fryer so definitely unsafe for celiacs! Other than that everything was good especially the chocolate Godiva cheesecake! :)
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