Very lousy service for a Cheesecake Factory. Waited 30 minutes just for our drinks to arrive. My daughter always likes their food and never has any reactions to it. Godiva cheesecake is always a treat.
Staff not trained well on gluten free food and when asked what wasn't gluten free in a salad the reply was I have no idea. Not something any celiac really wants to hear and had to ask multiple times for the food we ordered to be gluten free.
Hamburg was amazing and service was friendly and professional!
Every Cross Contamination Everywhere
Severe difficulty getting food that didn't make me sick here. chefs don't seem to care much about the gluten free crowd, despite saying they can work with food issues.
They have a lot of GF options and are well informed on the issues of cross contamination, yet every time I eat there I still get some cross over. Only go if you have a mild intolerance. Not celiac friendly, their kitchen is just too crazy to be perfect. There GF burgers are really good though... May have to suffer an outbreak for it.
Do NOT eat at this CCF if you must be gf! My server seemed ticked that I would ask for gf. I am now violently ill.. I know what cross contamination feels like, and this isn't it. I honestly believe I was served non gf pasta, even though the person who brought it out told me it was gf. Lesson learned the hard way. :-(
Very nice gluten free menu - lots of options
been here multiple times. almost inevitably served gluten by accident or given the most tasteless dry chicken and plain rice as my "only option"
I work at a different Cheesecake Factory so this one might be slightly different. However, I see the most horrible things happen with "gluten free food". I came here cause of a friends birthday choice and ate grilled salmon, which I never have a problem with. But stay away from the pasta and salad dressings. I have found pasta in my eggs, and gluten free pasta. The salad dressings get mixed up all the time. Stick with grilled food!!!
Great gluten free menu. pasta was good & tender. would be nice to have more than one cheesecake option but the one they have is very good.
I recently revisited this location (after being turned away a few years ago) and I am sooo glad I did! They have a new multi-page gluten free menu!! Wow! The food was great. I had a burger with a gf bun, seemed like an udis bun, and French fries. Will be back again soon.
I read a lot of bad reviews about gluten items showing in “gluten free” entrees, so I sent an email to the corporate office. I received a call from their representative on September 10, 2013 stating they now have a menu dedicated for those who are gluten free. First let me say that they have a separate area in the kitchen with designated utensils for gluten free items, this will cut down on cross contamination. The representative relayed that they try to prepare gluten free items first. This is a new program, about a week old from this review. My family and I have eaten there two times since my conversation and have been satisfied both times. The only problem would be the noodles at this time, some was too hard while other entrees where too soft. They have gluten free bread, for those who want an actual hamburger/turkey burger/mushroom burger/eggplant burger (yes many choices). Like all restaurants the waiter can make the experience great or just average, which is why I won’t deduct my rating for an establishment because of one waitress. They also have desserts that are consumable for those with gluten intolerance/Celiac. Another feature my wife and I like is the fact they state that some items may contain has much as 20ppm. Finally the prices, there is NO added surcharge for wanting gluten free items; the price remains the same, minus the bread that is given complimentary in the beginning of the meal for those who can consume gluten. For those who miss eating Cheesecake Factory I highly recommend revisiting now they are serving gluten free items.
I am celiac and dairy free. I have eaten here three times while traveling since being diagnosed CD four months ago. They have been helpful narrowing down my options to salmon with rice or a salad option. In an area with very few celiac friendly options I have been pleased.
The server was not knowledgeable about GF options. She went and asked the chef never offered me a GF menu. I took a stab in the dark and ordered the salmon with no sauce. The food is good but I remarked to my friend I was surprised they didn’t have a gluten-free menu. If they have one they should offer to everyone.
Gluten free buns for burgers; dedicated French fries; 2 GF cheesecakes. Staff is knowledgeable. Wonderful experience!
My girlfriend ordered the GF Shepherd's Pie and had a terrible reaction that night. She wasn't sure if it was the pie and had the leftovers the next night. She had an equal reaction. We cannot trust Cheesecake Factory's GF menu and will not be back.
Took an hour to get food. They are always unsure about the fries being GF or not. :(
Went there last night and left very happy. Any item that can be altered to be GF is labeled on the menu and my server seemed pretty knowledgable about what I could and couldn't have. The GF roll my sandwich was served on was pretty good too. He did warn me that the fries are cooked in the same fryer as everything else so those are a no-no if you're worried about cross contamination. I'll definitely be back!
Got the salmon and substituted green beans and got the mashed potatoes. Excellent. Got the Godiva cheesecake. Super yummy. I have had good experiences with Cheesecake factory’s across the country but I always make sure to be clear about needing gluten free and cross contamination. Always ask with cheesecake to use a clean spatula and wash hands first.
My Celiac daughter ordered the gluten free burger with a gluten free bun and fruit. Within an hour vomiting, diarrhea, and all signs of eating gluten. Waiter assured us that they could accommodate and that everything would be gluten free. Never again :(
This was a bad experience. The staff had no idea what was gluten free and what was not so they took a guess. (NOT SMART) On the menu 3 or 4 foods were marked as GF but not many marked at all. I got the grilled chicken, green beans and mashed potatoes. Then i got the GF godiva cheesecake. A few minutes later i felt the pain. I do not what know what caused it but i will NEVER go here again. DO NOT GO HERE!!!!!!!
They have gluten free options and the fries are in a dedicated fryer. Wish the gluten free menu was a separate menu as the little GF you need to look for is small since the lights are low making it difficult to see. The Godiva cheesecake is NOT gluten free. The sundae is but it’s huge, you will need to share.
Even though items are listed as gluten free. They are not. I ordered the gluten-free shrimp with pasta. As I was eating I noticed a regular pasta noodle mixed in with the gluten-free pasta. When I called the manager over to complain, and let him know that I would probably be sick for a few days, he told me they probably used the same strainer for both types of pasta, which is unacceptable. As predicted, I did get sick. I also complained to the corporate office
Fair selection of GF options on menu. Had the Kale and quinoa power salad with grilled chicken. It was delicious and very large portion.
They have tons of gluten free food. I spoke with them at wave length about cross contamination and they could not have been nicer. They seemed to totally get it. Manager came over a lot to help. Felt like a lot of good humans who really wanted to make it right for my daughter. Couldn’t ask for more.
if you don't enjoy a snarky attitude about your food intolerances, skip the long wait and go elsewhere. Also the hostess doesn't think it's her job to know ( or ask her boss) if there is a gf menu (it's actually marked on the main menu). And now that they added gluten to lettuce wraps- I'm out!
Had dinner here for the first time last night. ordered the guacamole and chips and the American burger. everything was great and I didn't get sick. Our server was knowledgeable and very obliging to find out what was gluten free and possible to have contamination. HOWEVER, I want to advise other Celiacs that Godiva chocolate is NOT guaranteed gluten free, they even say so on their website that if you have Celiac/gluten sensitivity, you shouldn't consume any of their chocolates. So, I am unsure as to why The Cheesecake Factory makes a "gluten free" cheesecake with chocolate that we are advised not to eat.... I think I will contact them if I can about it.
This place is NOT GLUTEN FREE no designated fryers for fries and sides. Easy contamination for Celiac disease. Waitress was nice and got answers for me but was no help to help me find something I could eat so all I ate was edamame. Won’t come back.
Server was attentive to concerns. Ordered gf- salmon with mashed potatoes and spinach (the server said broccoli and asparagus are cooked in pasta water), gf godiva cheesecake. Food was delicious, but had headache by the end of the meal. Full blown celiac attack. Further research on websites say do not eat anything Godiva if you have allergies & that cross contam is very hard to control at CF even when allergies are noted.
Sad to say they have no idea about gf here. I asked some questions, waitress disappeared for 10 mins until I asked for a manager. Manager explained two items, one that I shouldn't get because it had soy, and one that had dairy. When I tried to explain that those items did not contain gluten she said she thought they did because 'someone' had said they did. No trading at all.
Much better. Staff are educated
don't get the pasta here. they got it wrong the first time and then got it wrong the second time. The noodles we're not cooked through either time. They appolagized and made my order free. over all the service was slow and I will not go there again. I did not have cheesecake because I don't like it, but if you like cheese cake then maybe try it.
Really? I find it hard to believe anyone had a decent experience at the fashion mall Indianapolis location. When discussion gf needs due to celiac, the waitress told me there was absolutely nothing I could eat there safely. I was a bit embarrassed since I was with a group so I just asked for some type of fruit in a bowl. She returned to tell me they weren't comfortable serving me as "there was flour all over back there". I was mortified, felt like they were saying "my kind weren't welcome there". I wanted to crawl out. Not to mention that was another gift card I had to give away.
I have had good experiences here in the past, but stopped coming back after I found crouton pieces in my salad the last 3 times. Server was nice about it, but when we tried to tell someone higher up about the repeated problem and that ingesting gluten has serious effects on celiacs, we were condescendingly told that they "know it can cause a tummy-ache." Not careful or knowledgeable.
The staff was great, the restaurant itself was beautiful. The menu is easy to read and had lots of options for gf. Only paid $55 for an specialty drink, 2 full entrees and a dessert to share!
First off, I will say the manager and the waitress were great. I ordered from the gluten-free options. I got steak and mashed potatoes and asparagus. I informed the waitress I had celiac. Unfortunately my Nima sensor tested the steak and the mashed potatoes as positive for gluten. The manager was very interested in my sensor, And was trying to troubleshoot why they showed up as gluten positive.
They have gluten free items marked on their menu be sure to state that you would like the dish gluten free and specify that you have an allergy. I ordered the chicken taco lettuce wraps and they were delicious. I am very sensitive to cross contamination and I did not get sick. At another location I ordered the gluten free pasta and got very sick so I would advice caution against the pasta.
Decent pasta! It's nice to be able to go somewhere so many people love. Apparently there is gluten free cheesecake but I have yet to try it.
This location is NOT celiac safe. When we came in, I talked to the server, and then also the manager. The manager assured me that there gluten free pasta with celiac safe and cooked in new water. He also assured me that he would walk back to the kitchen and talk to the chef. When my daughters gluten-free pasta came, right in the middle was a big gluten noodle. I would never trust eating here again.
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