I have eaten pasta at other locations and it was fine but here I found a regular spaghetti noodle in my bowl about halfway through.
Very lousy service for a Cheesecake Factory. Waited 30 minutes just for our drinks to arrive. My daughter always likes their food and never has any reactions to it. Godiva cheesecake is always a treat.
Staff not trained well on gluten free food and when asked what wasn't gluten free in a salad the reply was I have no idea. Not something any celiac really wants to hear and had to ask multiple times for the food we ordered to be gluten free.
Hamburg was amazing and service was friendly and professional!
Every Cross Contamination Everywhere
Severe difficulty getting food that didn't make me sick here. chefs don't seem to care much about the gluten free crowd, despite saying they can work with food issues.
They have a lot of GF options and are well informed on the issues of cross contamination, yet every time I eat there I still get some cross over. Only go if you have a mild intolerance. Not celiac friendly, their kitchen is just too crazy to be perfect. There GF burgers are really good though... May have to suffer an outbreak for it.
Do NOT eat at this CCF if you must be gf! My server seemed ticked that I would ask for gf. I am now violently ill.. I know what cross contamination feels like, and this isn't it. I honestly believe I was served non gf pasta, even though the person who brought it out told me it was gf. Lesson learned the hard way. :-(
Very nice gluten free menu - lots of options
been here multiple times. almost inevitably served gluten by accident or given the most tasteless dry chicken and plain rice as my "only option"
I work at a different Cheesecake Factory so this one might be slightly different. However, I see the most horrible things happen with "gluten free food". I came here cause of a friends birthday choice and ate grilled salmon, which I never have a problem with. But stay away from the pasta and salad dressings. I have found pasta in my eggs, and gluten free pasta. The salad dressings get mixed up all the time. Stick with grilled food!!!
Great gluten free menu. pasta was good & tender. would be nice to have more than one cheesecake option but the one they have is very good.
I recently revisited this location (after being turned away a few years ago) and I am sooo glad I did! They have a new multi-page gluten free menu!! Wow! The food was great. I had a burger with a gf bun, seemed like an udis bun, and French fries. Will be back again soon.
I read a lot of bad reviews about gluten items showing in “gluten free” entrees, so I sent an email to the corporate office. I received a call from their representative on September 10, 2013 stating they now have a menu dedicated for those who are gluten free. First let me say that they have a separate area in the kitchen with designated utensils for gluten free items, this will cut down on cross contamination. The representative relayed that they try to prepare gluten free items first. This is a new program, about a week old from this review. My family and I have eaten there two times since my conversation and have been satisfied both times. The only problem would be the noodles at this time, some was too hard while other entrees where too soft. They have gluten free bread, for those who want an actual hamburger/turkey burger/mushroom burger/eggplant burger (yes many choices). Like all restaurants the waiter can make the experience great or just average, which is why I won’t deduct my rating for an establishment because of one waitress. They also have desserts that are consumable for those with gluten intolerance/Celiac. Another feature my wife and I like is the fact they state that some items may contain has much as 20ppm. Finally the prices, there is NO added surcharge for wanting gluten free items; the price remains the same, minus the bread that is given complimentary in the beginning of the meal for those who can consume gluten. For those who miss eating Cheesecake Factory I highly recommend revisiting now they are serving gluten free items.
Few options available on menu, celiac son could choose from gluten free pasta, grilled chicken or grilled salmon from children's menu. Be sure to tell them you are a celiac, the waiter advised against the fries as they are cooked in the same fryer as gluten items. I did not ask about the pasta. My son had the chicken, I had the sweet corn tamale cakes and neither of us had issues later but overall we did not enjoy the meal.
There are a number of GF choices on the menu, including 2 flavors of cheesecake. I went with the salmon, mashed potatoes, & steamed spinach (substituted for the broccoli, which was listed as not gf for some reason). My meal was tasty, although the spinach could have used less salt. The flourless chocolate cheesecake was yummy and so rich I ate only a few bites per day for 3 days. Our waiter knew what gluten was (more or less) but not celiac disease. Still, he was very nice about putting an allergy alert on my meal, and I didn’t get sick. The food is a bit pricy, but we each got 2 meals out of it, so that helped. We’ll be back!
I’ve come here multiple times and have felt sick on and off but was never sure why since I was told everything I ordered was gluten free. Today I was told that the fries (which are listed as gluten free) are fried in the same frier as everything else. I will never order fries here again. Very disappointed.
Went there today, ordered ribeye steak with mashed potatoes and green beans. Two hours later, here I am, crapping my guts out. Waitress seemed knowledgeable and assured me that my meal was gf. My gut says otherwise. Eventually found that they heated the plain green beans in the pasta water!! I got a full refund, but still lost a sick day from work. This was so avoidable.
Manager was very helpful in offering selections as to what could be adapted. The menu is extensive however they do not have gluten free bread, pasta etc. They can do burgers in a lettuce wrap and the fries are fried in a separate fryer. At the time of writing they had two GF cheesecakes which were the Godiva and Cold brew coffee ones.
A limited number of gf items are itemised in the main menu. I asked for Shepherds Pie but that was off. I asked for the salmon dish, (mash and broccoli). It came with no broccoli and I thought I’d misremembered. The waitress did not return mid-meal, and when she came to collect plates and give dessert menu I checked main course and pointed out I had no broccoli. She said rudely “do you want it now?” My partner ordered burger no pickle. It came with pickle. So all in all, q a choice of gf food. Appalling service.
Our waitress was awesome regarding food sensitivities. She brought the chef to my table & they recommended I reverse my order due to my sensitivities. I did end up ordering something else and was thankful for their perspective. Overall a great experience. GF was designated on menu by my food sensitivities extend beyond that.
Staff seemed completely unaware about anything Gluten Free. Waitress didn’t listen when we said we needed gluten free and continued to bring bread to our table. Needless to say, wasn’t long after we left that I got sick. Not safe for Celiacs at all. They don’t take GF seriously here.
Usually good, however last time I was there, a gluten noodle ended up in my gluten free pasta. Thankfully I was serving it when I noticed and didn’t eat it yet. They immediately fixed the mistake however it could have been a lot worse if I ate some
Several gluten friendly options on the menu but I became very sick after eating gluten free choices that were offered and then prepared... even after specifically telling our waitress I have celiac and can't be exposed to it. Obviously the kitchen and staff is not knowledgeable on preparation and keeping cross contamination from happening. Will NOT be returning!!!
In CA and NV this is a great place. This location however is not good at all, but either are any of the GF choices on my VA visit here. I ordered what I would normally order out west and there were remnants of onion rings (definitely wheat) in my fríes. Didn’t eat. Should warn that they don’t care about food allergies, may not take gf seriously or just may be too careless in the kitchen. The Americana burger was good but I am starting to get some symptoms of cross contamination. Otherwise I wouldn’t bad review.
I ordered a designate “GF available” pasta dish and found a regular pasta noodle mixed in with it after another person I was with (also celiac) found another kind of regular pasta in her dish. Unacceptable. We both got really sick. I have gotten sick at 3 different cheesecake factories now. I will never go back to any of them.
I’m a diagnosed Celiac. Tonight I had a pasta dish and I found a piece of gluten pasta in my meal. My friend, who is also Celiac, also found a piece of gluten pasta. I’m disgusted with this. I would not recommend eating here at all. If anything, you are probably okay with dessert here but definitely not a meal.
Items that are gf are marked on the menu “GF by request” and they have a great selection! We got the sweet corn tamale cakes for an appetizer, shepherds pie, and coffee & cream cheesecake, all gf! The other gf cheesecake option is the Godiva Chocolate cheesecake.
We ordered a burger and specified for the gf option. The waiter brought the burger out on the same tray as a basket of bread that was for another table. We could clearly see bread crumbs flying from the basket onto our burger. Most likely will not go again.
A variety of different GF choices. I had corn tamales, shrimp pasta and godiva cheesecake. Each was gorgeous and huge portions (brought home half the pasta and cheesecake). Great service. With such a large menu I think it would be reasonable to give a few more GF choices, but over all more than happy with the choice and quality. I haven't felt unwell at all.. but there are clear warnings on the menu that they can't guarantee there won't be cross contamination. I was happy enough to take the risk as I've heard of other coeliacs positive experiences... but on the back of this warning I would say not coeliac friendly.... but my experience has been positive.
I have eaten gluten free here 4 or 5 times and had good luck. Today was the exception. I ordered the GF four cheese pasta. The noodles were spiral like the GF they normally serve and I believe they were. However the flavor of sauce was a little different. I have an allergy to gluten. About half way into the meal my nose started running, headache, and all the symptoms of an exposure. I confirmed with our server and she verified I had the correct noodles. I went on here and read that another recent person had exposure with a few non gluten noodles found in his pasta. My guess is cross contamination in the kitchen. Marking the pasta off the list. Only the Godiva Cheesecake for me when here.
I was very impressed with the Cheesecake Factory in Birmingham, Alabama. They offer a GF bun and understand that it can not be toasted with the regular bread. They also are aware of cross contamination. The fries are in a completely separate vat and again they are not cooked with regular food. The waitress was very knowledgeable and assured me that the restaurant had taken precautions to ensure that the food was gluten free.
absolutely the worst experience ive ever had. the food not only came late but came with fries which are NOT gluten free because they are fried with flour-coated items. and the replacement food came late too with the inside of the burger being rather cold. and, despite not having any sort of bun on the burger, i still got contaminated and suffered the consequences. i do not recommend this place at all.
They offer ‘GF’ items except when you ask further questions you learn the sauces are not GF. The menu is deceiving. The burgers come with a special sauce which isn’t GF. The sauce in the ‘GF’ Steak Diane is not GF. The fries have a separate fryer but it is right next to the other fryer. Ask lots of questions and don’t assume the ‘GF’ offerings are automatically safe.
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