50% of 2 votes say it's celiac friendly

10260 Midtown Parkway, Jacksonville, FL 32246 Directions

Reported to be doing delivery during COVID-19

Top Reviews


Not celiac

Overall Rating

Review


Gluten free options are limited for such a large menu. I ordered a pasta that I’m 99% sure was the regular pasta. We double checked with our server and he confirmed it was gf. Sadly, I had a headache, itchy palms, and bloat by the time I left. Good thing I only have an allergy and am not celiac.

Celiac friendly?

No

Updated 2 years ago read full review

Celiac

Overall Rating

Review


I have eaten pasta at other locations and it was fine but here I found a regular spaghetti noodle in my bowl about halfway through.

Celiac friendly?

No

Updated 3 years ago read full review

Overall Rating

Review


Very lousy service for a Cheesecake Factory. Waited 30 minutes just for our drinks to arrive. My daughter always likes their food and never has any reactions to it. Godiva cheesecake is always a treat.

Updated 3 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten Free Features

  • Allergen List
  • Appetizers
  • Bread/Buns
  • Burgers
  • Cheesecake
  • Dessert
  • Gluten Free Menu
  • Pasta

Categories

  • Breakfast
  • Delivery
  • Kid Friendly
  • Late Night
  • Lunch
  • Online Ordering
  • Restaurant
  • Takeout
  • Vegetarian Friendly

Notes


The Cheesecake Factory has an extensive gluten free menu. Gluten free options include pasta, burgers (with buns), and cheesecake for dessert.

Photos


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More Reviews


Celiac

Overall Rating

Review


Staff not trained well on gluten free food and when asked what wasn't gluten free in a salad the reply was I have no idea. Not something any celiac really wants to hear and had to ask multiple times for the food we ordered to be gluten free.

Celiac friendly?

No

Updated 3 years ago read full review

Overall Rating

Review


Hamburg was amazing and service was friendly and professional!

Updated 4 years ago read full review

Overall Rating

Review


Every Cross Contamination Everywhere

Celiac friendly?

No

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Severe difficulty getting food that didn't make me sick here. chefs don't seem to care much about the gluten free crowd, despite saying they can work with food issues.

Updated 5 years ago read full review

Overall Rating

Review


They have a lot of GF options and are well informed on the issues of cross contamination, yet every time I eat there I still get some cross over. Only go if you have a mild intolerance. Not celiac friendly, their kitchen is just too crazy to be perfect. There GF burgers are really good though... May have to suffer an outbreak for it.

Celiac friendly?

No

Updated 5 years ago read full review

Overall Rating

Review


Do NOT eat at this CCF if you must be gf! My server seemed ticked that I would ask for gf. I am now violently ill.. I know what cross contamination feels like, and this isn't it. I honestly believe I was served non gf pasta, even though the person who brought it out told me it was gf. Lesson learned the hard way. :-(

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Very nice gluten free menu - lots of options

Updated 6 years ago read full review

Overall Rating

Review


been here multiple times. almost inevitably served gluten by accident or given the most tasteless dry chicken and plain rice as my "only option"

Updated 7 years ago read full review

Overall Rating

Review


I work at a different Cheesecake Factory so this one might be slightly different. However, I see the most horrible things happen with "gluten free food". I came here cause of a friends birthday choice and ate grilled salmon, which I never have a problem with. But stay away from the pasta and salad dressings. I have found pasta in my eggs, and gluten free pasta. The salad dressings get mixed up all the time. Stick with grilled food!!!

Celiac friendly?

No

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Great gluten free menu. pasta was good & tender. would be nice to have more than one cheesecake option but the one they have is very good.

Celiac friendly?

Yes

Updated 7 years ago read full review

Celiac

Overall Rating

Review


I recently revisited this location (after being turned away a few years ago) and I am sooo glad I did! They have a new multi-page gluten free menu!! Wow! The food was great. I had a burger with a gf bun, seemed like an udis bun, and French fries. Will be back again soon.

Celiac friendly?

Yes

Updated 7 years ago read full review

Overall Rating

Review


I read a lot of bad reviews about gluten items showing in “gluten free” entrees, so I sent an email to the corporate office. I received a call from their representative on September 10, 2013 stating they now have a menu dedicated for those who are gluten free. First let me say that they have a separate area in the kitchen with designated utensils for gluten free items, this will cut down on cross contamination. The representative relayed that they try to prepare gluten free items first. This is a new program, about a week old from this review. My family and I have eaten there two times since my conversation and have been satisfied both times. The only problem would be the noodles at this time, some was too hard while other entrees where too soft. They have gluten free bread, for those who want an actual hamburger/turkey burger/mushroom burger/eggplant burger (yes many choices). Like all restaurants the waiter can make the experience great or just average, which is why I won’t deduct my rating for an establishment because of one waitress. They also have desserts that are consumable for those with gluten intolerance/Celiac. Another feature my wife and I like is the fact they state that some items may contain has much as 20ppm. Finally the prices, there is NO added surcharge for wanting gluten free items; the price remains the same, minus the bread that is given complimentary in the beginning of the meal for those who can consume gluten. For those who miss eating Cheesecake Factory I highly recommend revisiting now they are serving gluten free items.

Celiac friendly?

Yes

Updated 7 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


Found a huge gluten noodle in my “gluten free” pasta as well as a pea. Manager said this was definitely cross contamination. Currently waiting for the reaction. Never eating here again.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


The best chain restaurant ever. I love the food here. Big selection.

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for breakfast/brunch
  • Good for takeout
Celiac

Overall Rating

Review


Waiter was very helpful and answered all my questions. If he didn’t know, he went and asked the kitchen. I felt like I was in good hands eating there. I ended up with a burger and salad, which were both average.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Celiac

Overall Rating

Review


Updates: came here again for a quick, easy meal and had tasty food with no issues. Turkey burger no bun (they had the option of a GF bun but I wasn’t feeling it) and a side salad. The sever was really helpful and nice.

Old review: I went here with some hesitation because of the past reviews, but I had no issues. My server was helpful and I didn't have any problems with my food. I stayed on the safe side and had a salad. They do have a fun variety of options.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for lunch
  • Good for takeout
  • Offers outdoor seating
Celiac

Overall Rating

Review


While I explained four times how serious it was the food was gluten free and cooked separately as my daughter has celiac disease and they assured me they had spoken to the chef and everything was safe in reality they served us tortilla chips that had been fried in the same fryer as items with gluten. When I said something about it I got a “bummer sorry” response. I contacted the headquarters and no one responded. Will never be eating there again.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

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