Took an hour to get food. They are always unsure about the fries being GF or not. :(
Much better. Staff are educated
My sweet waitress was so worried that she double checked my order with the manager just to make sure it was gluten-free.
I am the only celiac in my family so sometimes I hate going out but our waiter was AMAZING! She let me know what brand of pasta the GF was and I throughly enjoyed my meal. almost 3 hrs later and I have a happy tummy. They even have GF cheesecake!!!
A number of GF options and dairy free too.
A very snarky employee told me their food touches all the other gluten food. I asked for a piece of cheese cake and he told me he couldn't get it out without touching it against gluten. I am a realist celiac. I get that it's not a sterile environment but I also know he had food I COULD eat and was not about to try to waste his time. He clearly was irritated with my presence. I left with a lump in my throat. :( super sad.... Worst case scenario celiac service.
Staff knows the options but the menu is deceptive. For example: you can get a “gluten free Cesar salad” but it’s not a Cesar salad. You give up not only the croutons but the dressing as well. Why not list that? Of the kids can get a gluten free Alfredo but not adults? Just weird and frustrating.
Surprising amount of gf options, even dessert items! The waiter didn't ask any questions when I requested the gf coffee cream cheesecake, but did make sure to tell me it was the gluten free one when he set it on the table. He then offered to pack our leftovers separately, so it seemed like he was conscious of CC. I had no issues after eating here.
Server was not knowledgeable on gluten free. Asked for a manager to come out and server never got one until we sent back burnt hamburger bun and manager brought out a fresh one and had no idea I had an allergy or requested to talk to a manager. Didn’t even put in the system of a food allergy so kitchen knew to take precautions. My moms dinner came out wrong, and mine did too. Not good service. Food was subpar and not worth the price. Wouldn’t recommend
Gluten free options are limited for such a large menu. I ordered a pasta that I’m 99% sure was the regular pasta. We double checked with our server and he confirmed it was gf. Sadly, I had a headache, itchy palms, and bloat by the time I left. Good thing I only have an allergy and am not celiac.
Cheesecake is my favorite restaurant and I was so excited they had a gluten free menu. I got the bacon bacon burger and after a short time I was extremely sick. Haven’t tried any other GF options from here but definitely won’t be getting a burger again :(
This rating is for cheesecake alone. I have not had a meal here in a while but I do know they have GF offerings all throughout the menu. They offer 2 GF cheesecakes, a coffee chocolate cheesecake and a Godiva chocolate cheesecake. Usually Godiva chocolate is not celiac safe but Godiva makes this cheesecake specifically for Cheesecake factory in a dedicated facility. I thought it was good to mention this since many people are nervous to eat it due to the fact that it's Godiva. I've eaten it many times and have never had a reaction (I'm highly sensitive). It would be nice if they offered more flavors but, I'm very grateful for these two delicious flavors!
Waiter seemed kind of knowledge about gluten free options on the menu. (GF options are labeled on the regular menu) He knew the GF pasta was cooked in separate water than the non-GF pasta, and that the hamburgers were cooked on a grill that only cooked GF food. I ended up ordering a turkey burger with a GF bun and a side of salad. I did not get the side of fries because waiter was “pretty sure” the frier was GF. When I received my burger, I was disappointed to see that all the toppings except lettuce and tomato had been removed because the toppings (like mushrooms in a garlic sauce) weren’t GF. I wasn’t told that before I ordered (I also didn’t ask, I’m learning to be more specific with my questions) I didn’t get sick from eating there, always a plus 👌
My waitress has an uncle with celiac and so she was great! The fries are fried in a separate fryer, but the manager came to my table to tell me the fryer was by the flouring station so cross contamination could happen. Wow! So impressed. Nima tested the food and no gluten detected! And the burger was soooo yummy!
I was a regular at the Southlake Cheesecake Factory and the food was almost always amazing with no issues. I've tried this location multiple times and the gluten free pasta dishes always tastes watered down and flavorless. A friend of mine was eating there and they took their plates before they were done, barely two bites into it. Another attempt to eat there and they closed due to a gas leak. This location is NOT where you should go.
Few options available on menu, celiac son could choose from gluten free pasta, grilled chicken or grilled salmon from children's menu. Be sure to tell them you are a celiac, the waiter advised against the fries as they are cooked in the same fryer as gluten items. I did not ask about the pasta. My son had the chicken, I had the sweet corn tamale cakes and neither of us had issues later but overall we did not enjoy the meal.
There are a number of GF choices on the menu, including 2 flavors of cheesecake. I went with the salmon, mashed potatoes, & steamed spinach (substituted for the broccoli, which was listed as not gf for some reason). My meal was tasty, although the spinach could have used less salt. The flourless chocolate cheesecake was yummy and so rich I ate only a few bites per day for 3 days. Our waiter knew what gluten was (more or less) but not celiac disease. Still, he was very nice about putting an allergy alert on my meal, and I didn’t get sick. The food is a bit pricy, but we each got 2 meals out of it, so that helped. We’ll be back!
I’ve come here multiple times and have felt sick on and off but was never sure why since I was told everything I ordered was gluten free. Today I was told that the fries (which are listed as gluten free) are fried in the same frier as everything else. I will never order fries here again. Very disappointed.
Went there today, ordered ribeye steak with mashed potatoes and green beans. Two hours later, here I am, crapping my guts out. Waitress seemed knowledgeable and assured me that my meal was gf. My gut says otherwise. Eventually found that they heated the plain green beans in the pasta water!! I got a full refund, but still lost a sick day from work. This was so avoidable.
Manager was very helpful in offering selections as to what could be adapted. The menu is extensive however they do not have gluten free bread, pasta etc. They can do burgers in a lettuce wrap and the fries are fried in a separate fryer. At the time of writing they had two GF cheesecakes which were the Godiva and Cold brew coffee ones.
A limited number of gf items are itemised in the main menu. I asked for Shepherds Pie but that was off. I asked for the salmon dish, (mash and broccoli). It came with no broccoli and I thought I’d misremembered. The waitress did not return mid-meal, and when she came to collect plates and give dessert menu I checked main course and pointed out I had no broccoli. She said rudely “do you want it now?” My partner ordered burger no pickle. It came with pickle. So all in all, q a choice of gf food. Appalling service.
Our waitress was awesome regarding food sensitivities. She brought the chef to my table & they recommended I reverse my order due to my sensitivities. I did end up ordering something else and was thankful for their perspective. Overall a great experience. GF was designated on menu by my food sensitivities extend beyond that.
Staff seemed completely unaware about anything Gluten Free. Waitress didn’t listen when we said we needed gluten free and continued to bring bread to our table. Needless to say, wasn’t long after we left that I got sick. Not safe for Celiacs at all. They don’t take GF seriously here.
Usually good, however last time I was there, a gluten noodle ended up in my gluten free pasta. Thankfully I was serving it when I noticed and didn’t eat it yet. They immediately fixed the mistake however it could have been a lot worse if I ate some
Several gluten friendly options on the menu but I became very sick after eating gluten free choices that were offered and then prepared... even after specifically telling our waitress I have celiac and can't be exposed to it. Obviously the kitchen and staff is not knowledgeable on preparation and keeping cross contamination from happening. Will NOT be returning!!!
In CA and NV this is a great place. This location however is not good at all, but either are any of the GF choices on my VA visit here. I ordered what I would normally order out west and there were remnants of onion rings (definitely wheat) in my fríes. Didn’t eat. Should warn that they don’t care about food allergies, may not take gf seriously or just may be too careless in the kitchen. The Americana burger was good but I am starting to get some symptoms of cross contamination. Otherwise I wouldn’t bad review.