Went there today, ordered ribeye steak with mashed potatoes and green beans. Two hours later, here I am, crapping my guts out. Waitress seemed knowledgeable and assured me that my meal was gf. My gut says otherwise.
Even though items are listed as gluten free. They are not. I ordered the gluten-free shrimp with pasta. As I was eating I noticed a regular pasta noodle mixed in with the gluten-free pasta. When I called the manager over to complain, and let him know that I would probably be sick for a few days, he told me they probably used the same strainer for both types of pasta, which is unacceptable. As predicted, I did get sick. I also complained to the corporate office
Menu has gluten free options marked so you know which ones are. Good amount of choices
Was contaminated(a gluten free pasta dish), tried it again a second time with an entirely different meal (a chicken dish with rice) and was contaminated again. Will never go again.
This place is very celiac friendly. Has a lot of menu items that they can make gluten free.
Went to the one in Princeton nj. In Quaker town mall today. Was all excited to order off the new gf menu. And when my pasta came I said to the server are you sure this is gluten free? It taste and looks too good. She said yes. Than a free mins. Later the waiter runs over and asks me if its ok that it's not gluten free? Huh? I didn't hear that. The music was kind of loud I thought he was asking me is it ok cause it's not the fuseli pasta it's the angel hair. But my mom herd him and said it louder! No it's not ok! I've been gf for 7 years for a reason! If I wanted to get sick and eat gluten I would choose to eat a croissant !!!! The manager says they dropped the ball. I said they need better training . Lesson , can't trust restaurant service! Great. I asked how am I going to come hear and eat???? Enjoyed the guacamole . Hope the chips were really gf.? Only put the star cause I had to. They should have a better system if there going to provide a gf menu they better actually serve it to you. And put a simple sign for it for Pete sakes! And get better communication!!! It's just not right!
Gluten free menu but not celiac friendly. Staff not knowledgeable enough to properly serve someone with celiac disease. Plates are always dirty so who knows what was on there. Nice to offer the gluten free menu but they really need to be properly trained in gluten free preparation.
They do have a gluten free menu, just ask! Tons of options, I was impressed. BUT the Godiva cheesecake is NOT gluten free as advertised on their menu!
they don't have a gluten free menu, so I order plain chicken or fish no seasoning or sauces. they do have a cloudless cheesecake with no crust though that's pretty good and I've never had a problem with it (:
My family and I visited CF in Birmingham and were so pleasantly surprised. My daughter (20) has just been diagnosed with Celiac and we are still very much in the learning phase. She spoke with our waiter, John, who was very knowledgeable about their GF options and also showed her items on the menu that were not listed as gluten free that could easily be modified to be gluten free. Big fan of this place for being nice, accommodating and providing lots of GF on the menu!
I have Celiac and I called prior to dinner to make sure they had GF options. I talked to the server when ordering. Ate 1/3 plate of GF garlic chicken pasta and 1/2 of a slice of GF Godiva chocolate cheesecake and 15 min later, I was doubled over in pain. Was the only meal I had eaten yesterday. After a long night of being sick, I looked at the receipt and my husband and I were charged for a non-GF pasta and non-GF cheesecake. Thinking now, that despite having called in advance, speaking with the server and having them bring out my dish while stating that it was GF; it was not. Very sick and very frustrated. Do *NOT* eat here. **Edit: I called this morning and spoke with a manager. She was very nice and very apologetic. Although it doesn’t make up for the effects of being glutened, she refunded my card the price of my meal. ** Edit #2: after multiple phone calls, I still have not received my refund..
I’m very disappointed at the Cheesecake Factory. Last time I went, I wanted some of their Alfredo. On their menu, it states that their Alfredo sauce is GF, but I asked the server and he said it was not. The only reason it gets 2 stars, is because they had some really good GF Cheesecake. I DO NOT recommend this place unless you only want Cheesecake. Only one flavor too. Dove Chocolate. It was good, but I would definitely appreciate it if they added more.
Ridiculous that they have GF fries on the menu but do not serve them. Managers excuse was that they have 12.5 million dollar in French fry sales so they can't possibly provide extra space for us GF people even though it's on the menu. When I suggested that they take it off the menu, he had an excuse for that too- tried blaming it all on the server. My daughter has gotten her fries at another cheesecake factory- which is just as busy so the managers excuse is not valid- just too lazy to enforce is m thought.
I went to the Ridgedale Mall location, and staff seemed to be knowledgeable about gf menu options. However, within two hours I was sick after having a “gf” shrimp and pasta. I was too sick to even attempt to eat my maybe gf Godiva chocolate cheesecake....On the bright side, at least my meal was tasty for the few hours it was with me.
While in the midst of our travels we stopped here. Food tasted great but I had major issues while driving with limited stops on highway. I ordered Gf burger plain and a salad with ranch--no croutons. Both were listed as could be Gf options on menu and I was told ranch was gf. I told server I had wheat allergy, needed clean utensils when preparing food to prevent cross contamination, etc--my typical spiel. I was miserable not long after leaving. Would NOT recommend dining at this location, especially if you are traveling. I've had success at other locations.
This place just awful. It’s unsafe. After sending back a GF shrimp pasta dish because the shrimp was breaded, the returned with a new dish with grilled shrimp but the pasta was not GF. Unfortunately, we did not know until after my wife ate a 1/3rd of the dish. Way to ruin a birthday dinner.
Not at all safe for Celiacs. My waiter really made it seem like they were knowledgeable and accommodating, but it was not true at all. I have never gotten so sick in my life. I didn’t eat out for months after this because I couldn’t trust any restaurant.
Ordered the gluten free Americana cheeseburger but unfortunately, it was glutened. The restaurant server and manager were very apologetic when I showed them the test result. They took it back, didn't charge me and even gave a gluten free Godiva cheesecake on the house. While the service was great, the burgers are still not a safe choice here
Waitress very helpful. I’m gluten free vegetarian... has the tamales as an appetizer and the gluten free primavera pasta for dinner. I asked the server about the pasta ( are you sure this is gluten free ) she responded that the GF pasta is always the rotini ( spirals ) that’s how they ensure it’s the right one ... the Godiva cheesecake is on the GF menu ... but I’m unsure about Godiva being gluten free.. waitress assured us it was ... but I skipped it. The Food was delicious !!!
Great options on menu, was surprised even a couple gluten free options for cheesecake if you are still hungry. I may try one next time and plan ahead for when we go back.
I've been here dozens of times and I always order the same thing, gluten free 4 cheese pasta. (Thankful not to have a dairy allergy). One time, a few years ago, it came out with the wrong noodles, which I noticed immediately, because they are a different shape than the gf spirals. They also quickly realized the mistake and the waitress and manager came running out to make sure I didn't eat it. They were proactive, sincerely apologized, made me a new one and didn't charge my husband and I for our meal, at their insistence. Very good customer service and they kept us as customers. It's smart of them to have a different shape for gf pasta, so I knew not to eat it!
After waiting almost an hour to get our food, my son started eating his GF pasta dish and found a piece of gluten pasta in it. The manager said “I’m sorry” and walked off. Will never eat here again after how we were treated - my son had even talked with our waitress extensively before ordering about him being a sensitive Celiac and could they please be extra careful 😳
I appreciate anytime a restaurant has gf items listed on the full menu, however after several visits to Cheesecake Factory it is confirmed that this is not the place to go if you have celiac. They have brought regular bread with breakfast, regular pasta instead of gf (Thankfully I asked but by the time my meal came everyone else in the party was done eating. CCF did not offer to compensate in any way). Bread crumbs to top gluten free pasta I ordered on a to-go order. They put a piece of chocolate that is not gf on the gf Godiva cheesecake... I always leave this restaurant sick. It is a shame, wish they would get it together.
My daughter has celiac disease and we asked them to prepare her gluten-free macaroni and cheese safely. About halfway through her meal she noticed a piece of spaghetti in her penne pasta. We have no idea if any of it was gluten-free or how that piece of pasta got in there. At the very least it was contaminated. I will not return.
This Cheesecake Factory doesn’t have a separate fryer for French fries. Idk about others. They fry fries in the same fryer as chicken fingers ect. They are labeled gf. If you’re gluten free & order fries, you’ll get cross contaminated. I asked the server about the fryers. I learned my lesson from Applebee’s. They do the same thing. The server was new so got the manager. I tried to explain to the manager about fries being fried in a shared fryer are no longer gf & they’re making people sick so either take them off the menu or get a separate fryer. I’m also going to call corporate.
A gluten free menu but difficult when add to that food allergies to all nuts (shared areas), egg, and soy protein. Spoke directly with manager who was very helpful. Discussed options of burgher, steak, chicken. Not easy when trying to please a 6 year old. Fries not safe as prepared in shared fryer. Daughter insisted on burger. Although GF bun available, used our own home made egg free bun. They offered to safely warm it and served it to her as a meal. She ate every bite of her dinner and enjoyed it! Again, manager was great in trying to accommodate and please. It had been a long day of sightseeing. We were tired, hungry and forgot it was Friday so there were large crowds everywhere. Ate without any incidents and everyone enjoyed sitting outside! Would recommend and return!
We were excited about gluten free options however the waitress was unsure about gluten free. she didn't know if there was gluten free buns for the hamburger. so we ordered without bread and asked about French fries she said that she would check it out. when she brought the food to the table, there was buns on it and french fries before confirming that it was gluten free. she made us nervous and lost our appetite. wished the waitress was trained better. we are not going back. we have celiac so we have to be very careful about food obviously.
Had a great waiter who knew about providing a safe GF meal. I had pasta and did not get sick. They say they offer GF cheesecake but it’s in the same display cabinet as all other cheesecakes. I watched them use the same serving utensil on the GF cheesecake as other cheesecakes. (Bad!)
I was excited to try it out because it was my first time there ever (before diagnosis and now both) and I knew they had a bunch of options. The server was so incredibly nice and willing to do whatever we needed. I got GF pasta in the Farfalle with Chicken and Roasted Garlic and I had 5 bites before I felt so bad. I had a reaction very quick (after not having eaten all day so no prior contaminated food) and it was very bad. We came from out of town and I had to deal with an hour ride back smelling the leftover food that made me sick and feeling sick to my stomach.
Lots of options! I had a burger with a gluten free bun. The menu says fries can be made GF but the waitress said they have a communal fryer so definitely unsafe for celiacs! Other than that everything was good especially the chocolate Godiva cheesecake! :)
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