The Cheesecake Factory

33% of 18 votes say it's celiac friendly
75 Middlesex Turnpike
Burlington, MA 01803

Top Reviews


Celiac

Overall Rating

Review


My family loves the Cheesecake Factory and I was very pleasantly surprised how much has changed since my last visit in 2019. My waitress informed her manager that I had Celiac and the manager came over to our table and talked about their protocols for ensuring that my meal would be prepared using GF precautions. They finally have a truly dedicated fryer for fries. I enjoyed a Bacon, Bacon burger with fries. The GF bun was a little too dense for me but, the burger and toppings hit the spot. My only recommendation would be for them to store their GF cheesecake in a dedicated area.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for breakfast/brunch
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Offers online ordering
Updated 2 months ago read full review

Overall Rating

Review


NOT SAFE! My son got so sick after we went. We went to the Cambridge one and I kept reminding them of gluten allergy and asking to make sure his food was safe and he still got so sick. I even had the manager come over.

Celiac friendly?

No

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Not only was the food cold when it finally got here, it was on a REGULAR BUN. Absolutely unacceptable, when I wrote gluten free AND gluten allergy in the instructions. This restaurant should be removed from the app.

Absolutely terrible.

Celiac friendly?

No

Updated 2 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten Free Features

  • Appetizers
  • Bread/Buns
  • Burgers
  • Cheesecake
  • Dedicated Fryer
  • Dessert
  • Gluten Free Menu
  • Pasta

Categories

  • Breakfast
  • Brunch
  • Healthy
  • Kid Friendly
  • Late Night
  • Lunch
  • Online Ordering
  • Restaurant
  • Takeout
  • Vegetarian Friendly

Notes


The Cheesecake Factory has an extensive gluten free menu. Gluten free options include pasta, burgers (with buns), and cheesecake for dessert.

Photos


Add a photo

More Reviews


Celiac

Overall Rating

Review


I also found a regular piece of pasta in my dish. Happened at the Cambridge one too. For such a big chain, I’d expect they would be doing a better job in regards to allergies

Updated 2 years ago read full review

Celiac

Overall Rating

Review


I went tonight for my birthday and found gluten pasta in both my sister’s and girlfriend’s gf pasta dishes! I was horrified. They clearly do not care about cross contamination. Will be return for cheesecake, but unfortunately, not for food.

Celiac friendly?

No

Updated 2 years ago read full review

Celiac

Overall Rating

Review


I ordered a designate “GF available” pasta dish and found a regular pasta noodle mixed in with it after another person I was with (also celiac) found another kind of regular pasta in her dish. Unacceptable. We both got really sick. I have gotten sick at 3 different cheesecake factories now. I will never go back to any of them.

Celiac friendly?

No

Updated 2 years ago read full review

Celiac

Overall Rating

Review


I’m a diagnosed Celiac. Tonight I had a pasta dish and I found a piece of gluten pasta in my meal. My friend, who is also Celiac, also found a piece of gluten pasta. I’m disgusted with this. I would not recommend eating here at all. If anything, you are probably okay with dessert here but definitely not a meal.

Celiac friendly?

No

Updated 2 years ago read full review

Overall Rating

Review


My daughter has celiac disease and we asked them to prepare her gluten-free macaroni and cheese safely. About halfway through her meal she noticed a piece of spaghetti in her penne pasta. We have no idea if any of it was gluten-free or how that piece of pasta got in there. At the very least it was contaminated. I will not return.

Celiac friendly?

No

Updated 3 years ago read full review

Not celiac

Overall Rating

Review


Sad to say they have no idea about gf here. I asked some questions, waitress disappeared for 10 mins until I asked for a manager. Manager explained two items, one that I shouldn't get because it had soy, and one that had dairy. When I tried to explain that those items did not contain gluten she said she thought they did because 'someone' had said they did. No trading at all.

Updated 3 years ago read full review

Overall Rating

Review


Explained to the server that I'm GF.. Ordered salad came with croutons on it . Definitely not a GF restaurant. Not worth the risk .

Celiac friendly?

No

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Do not eat here if you have Celiac Disease. Definite cross-contamination on the GF pasta. They will toast a piece of GF bread for you, but I doubt they use a separate toaster. They probably don't boil their GF pasta separately. I feel like I got hit by an 18-wheeler after eating there last night. I will definitely not return.

Celiac friendly?

No

Updated 5 years ago read full review

Overall Rating

Review


Had the salmon it was amazing!!! Told the waiter I had celiac he brought me out my own gf roll and own butter, checked on all the sauces for me and made sure I had an excellent experience... Only down side was only one cheesecake was made gf that night!

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


Awesome place which has many options. Make sure you say you have a gluten allergy. They have a whole menu with many options

Updated 5 years ago read full review

Not celiac

Overall Rating

Review


In my experience, they treat gluten sensitivities like a fad diet and therefore do not take it seriously. My server could have cared less. I did not feel safe at all. Will not be back and it's a shame since this was one of my favorite restaurants before.

Updated 6 years ago read full review

Overall Rating

Review


When they are not crowded they are great. I ask for the manager before being seated too which works great.

Updated 6 years ago read full review

Celiac

Overall Rating

Review


They went from having no options to having tons of options. They have a whole gluten-free menu now which includes pasta! I didn't feel like I was the gluten-free person at the table. I just felt like I was out to dinner with my family. The staff could be a bit more knowledgable though. More training on allergies. It's not enough to just try when someone has Celiac. No room for error.

Updated 6 years ago read full review

Overall Rating

Review


horrible. I specifically said I have celiac and ordered 2 hours ahead and they have me bread and croutons on my salad. went back to get it fixed and asked for just a salad with grilled chicken, they gave me spinach, no lettuce, a tomato, 2 slices of cucumber and no chicken.

Celiac friendly?

No

Updated 7 years ago read full review

Overall Rating

Review


Gluten free pasta is great! They do have issues with cross contamination but didn't bother me. The gf cheesecake was not gf at all though, but not sure if they gave me the regular slice instead by accident - receipt didn't say gf when I checked after

Updated 7 years ago read full review

Overall Rating

Review


They are working on a gf menu and when I was there a few months ago they said by this summer. Fingers crossed they create a gf cheesecake option!

Updated 8 years ago read full review

Celiac

Overall Rating

Review


Terrible. Not GF

Updated 8 years ago read full review

Overall Rating

Review


Not GF at all. They state this themselves.

Updated 8 years ago read full review

Not celiac

Overall Rating

Review


They do not offer a gf menu and are extremely in accommodating. Had a server refuse to give me the check until I ordered cheesecake and explained to him multiple times that I was allergic. Sad because this was one of my favorite spots before becoming gf.

Updated 8 years ago read full review

Overall Rating

Review


Very surprised to see this restaurant on the list. My experience at any Cheesecake Factory has been unpleasant. I was discouraged from ordering anything other than a beverage & side salad without a dressing. I would prefer & understand if they would say that they cannot accommodate allergies.

Updated 9 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


i love love love this place! i have celiac and the managers here are so amazing and will make sure they take every step to make you feel safe!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


My mom is celiac and she had eaten perfect! 👍🏼 PASTA GLUTEN FREE

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Ordered gluten free, and they ignored it. Only saved myself by guessing what they did wrong (left onion straws on Carolina Salmon). They didn't even include utensils in a to go order for $25 (one entrée).

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Celiac

Overall Rating

Review


Had a super good burger and they were totally accommodating and understanding, also quite a few options. I’m super sensitive and I didn’t have a reaction.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

More Info