My daughter has celiac disease and we asked them to prepare her gluten-free macaroni and cheese safely. About halfway through her meal she noticed a piece of spaghetti in her penne pasta. We have no idea if any of it was gluten-free or how that piece of pasta got in there. At the very least it was contaminated. I will not return.
Sad to say they have no idea about gf here. I asked some questions, waitress disappeared for 10 mins until I asked for a manager. Manager explained two items, one that I shouldn't get because it had soy, and one that had dairy. When I tried to explain that those items did not contain gluten she said she thought they did because 'someone' had said they did. No trading at all.
Explained to the server that I'm GF.. Ordered salad came with croutons on it . Definitely not a GF restaurant. Not worth the risk .
Do not eat here if you have Celiac Disease. Definite cross-contamination on the GF pasta. They will toast a piece of GF bread for you, but I doubt they use a separate toaster. They probably don't boil their GF pasta separately. I feel like I got hit by an 18-wheeler after eating there last night. I will definitely not return.
Had the salmon it was amazing!!! Told the waiter I had celiac he brought me out my own gf roll and own butter, checked on all the sauces for me and made sure I had an excellent experience... Only down side was only one cheesecake was made gf that night!
Awesome place which has many options. Make sure you say you have a gluten allergy. They have a whole menu with many options
In my experience, they treat gluten sensitivities like a fad diet and therefore do not take it seriously. My server could have cared less. I did not feel safe at all. Will not be back and it's a shame since this was one of my favorite restaurants before.
When they are not crowded they are great. I ask for the manager before being seated too which works great.
They went from having no options to having tons of options. They have a whole gluten-free menu now which includes pasta! I didn't feel like I was the gluten-free person at the table. I just felt like I was out to dinner with my family. The staff could be a bit more knowledgable though. More training on allergies. It's not enough to just try when someone has Celiac. No room for error.
horrible. I specifically said I have celiac and ordered 2 hours ahead and they have me bread and croutons on my salad. went back to get it fixed and asked for just a salad with grilled chicken, they gave me spinach, no lettuce, a tomato, 2 slices of cucumber and no chicken.
Gluten free pasta is great! They do have issues with cross contamination but didn't bother me. The gf cheesecake was not gf at all though, but not sure if they gave me the regular slice instead by accident - receipt didn't say gf when I checked after
They are working on a gf menu and when I was there a few months ago they said by this summer. Fingers crossed they create a gf cheesecake option!
Terrible. Not GF
Not GF at all. They state this themselves.
They do not offer a gf menu and are extremely in accommodating. Had a server refuse to give me the check until I ordered cheesecake and explained to him multiple times that I was allergic. Sad because this was one of my favorite spots before becoming gf.
Very surprised to see this restaurant on the list. My experience at any Cheesecake Factory has been unpleasant. I was discouraged from ordering anything other than a beverage & side salad without a dressing. I would prefer & understand if they would say that they cannot accommodate allergies.
This place just awful. It’s unsafe. After sending back a GF shrimp pasta dish because the shrimp was breaded, the returned with a new dish with grilled shrimp but the pasta was not GF. Unfortunately, we did not know until after my wife ate a 1/3rd of the dish. Way to ruin a birthday dinner.
Went there today, ordered ribeye steak with mashed potatoes and green beans. Two hours later, here I am, crapping my guts out. Waitress seemed knowledgeable and assured me that my meal was gf. My gut says otherwise.
Not at all safe for Celiacs. My waiter really made it seem like they were knowledgeable and accommodating, but it was not true at all. I have never gotten so sick in my life. I didn’t eat out for months after this because I couldn’t trust any restaurant.
Ordered the gluten free Americana cheeseburger but unfortunately, it was glutened. The restaurant server and manager were very apologetic when I showed them the test result. They took it back, didn't charge me and even gave a gluten free Godiva cheesecake on the house. While the service was great, the burgers are still not a safe choice here
Waitress very helpful. I’m gluten free vegetarian... has the tamales as an appetizer and the gluten free primavera pasta for dinner. I asked the server about the pasta ( are you sure this is gluten free ) she responded that the GF pasta is always the rotini ( spirals ) that’s how they ensure it’s the right one ... the Godiva cheesecake is on the GF menu ... but I’m unsure about Godiva being gluten free.. waitress assured us it was ... but I skipped it. The Food was delicious !!!
Great options on menu, was surprised even a couple gluten free options for cheesecake if you are still hungry. I may try one next time and plan ahead for when we go back.
I've been here dozens of times and I always order the same thing, gluten free 4 cheese pasta. (Thankful not to have a dairy allergy). One time, a few years ago, it came out with the wrong noodles, which I noticed immediately, because they are a different shape than the gf spirals. They also quickly realized the mistake and the waitress and manager came running out to make sure I didn't eat it. They were proactive, sincerely apologized, made me a new one and didn't charge my husband and I for our meal, at their insistence. Very good customer service and they kept us as customers. It's smart of them to have a different shape for gf pasta, so I knew not to eat it!
After waiting almost an hour to get our food, my son started eating his GF pasta dish and found a piece of gluten pasta in it. The manager said “I’m sorry” and walked off. Will never eat here again after how we were treated - my son had even talked with our waitress extensively before ordering about him being a sensitive Celiac and could they please be extra careful 😳
I appreciate anytime a restaurant has gf items listed on the full menu, however after several visits to Cheesecake Factory it is confirmed that this is not the place to go if you have celiac. They have brought regular bread with breakfast, regular pasta instead of gf (Thankfully I asked but by the time my meal came everyone else in the party was done eating. CCF did not offer to compensate in any way). Bread crumbs to top gluten free pasta I ordered on a to-go order. They put a piece of chocolate that is not gf on the gf Godiva cheesecake... I always leave this restaurant sick. It is a shame, wish they would get it together.
This Cheesecake Factory doesn’t have a separate fryer for French fries. Idk about others. They fry fries in the same fryer as chicken fingers ect. They are labeled gf. If you’re gluten free & order fries, you’ll get cross contaminated. I asked the server about the fryers. I learned my lesson from Applebee’s. They do the same thing. The server was new so got the manager. I tried to explain to the manager about fries being fried in a shared fryer are no longer gf & they’re making people sick so either take them off the menu or get a separate fryer. I’m also going to call corporate.
A gluten free menu but difficult when add to that food allergies to all nuts (shared areas), egg, and soy protein. Spoke directly with manager who was very helpful. Discussed options of burgher, steak, chicken. Not easy when trying to please a 6 year old. Fries not safe as prepared in shared fryer. Daughter insisted on burger. Although GF bun available, used our own home made egg free bun. They offered to safely warm it and served it to her as a meal. She ate every bite of her dinner and enjoyed it! Again, manager was great in trying to accommodate and please. It had been a long day of sightseeing. We were tired, hungry and forgot it was Friday so there were large crowds everywhere. Ate without any incidents and everyone enjoyed sitting outside! Would recommend and return!
We were excited about gluten free options however the waitress was unsure about gluten free. she didn't know if there was gluten free buns for the hamburger. so we ordered without bread and asked about French fries she said that she would check it out. when she brought the food to the table, there was buns on it and french fries before confirming that it was gluten free. she made us nervous and lost our appetite. wished the waitress was trained better. we are not going back. we have celiac so we have to be very careful about food obviously.
Had a great waiter who knew about providing a safe GF meal. I had pasta and did not get sick. They say they offer GF cheesecake but it’s in the same display cabinet as all other cheesecakes. I watched them use the same serving utensil on the GF cheesecake as other cheesecakes. (Bad!)
I was excited to try it out because it was my first time there ever (before diagnosis and now both) and I knew they had a bunch of options. The server was so incredibly nice and willing to do whatever we needed. I got GF pasta in the Farfalle with Chicken and Roasted Garlic and I had 5 bites before I felt so bad. I had a reaction very quick (after not having eaten all day so no prior contaminated food) and it was very bad. We came from out of town and I had to deal with an hour ride back smelling the leftover food that made me sick and feeling sick to my stomach.
Lots of options! I had a burger with a gluten free bun. The menu says fries can be made GF but the waitress said they have a communal fryer so definitely unsafe for celiacs! Other than that everything was good especially the chocolate Godiva cheesecake! :)
The Cheesecake Factory has many gluten free options. With that being said, it's really not the safest place to eat so proceed with caution. I'm writing this review to inform the gluten sensitive or those with celiac that even though they say they have a separate fryer and that you can eat french fries safely, that's not always the case. My daughter and I both dealt with cross contamination there when we ordered gluten free french fries. I later found out at another Cheesecake Factory, that it's common practice for the cooks to use that "other fryer" when they feel the need to. So that explained things for me. I thought the waitress was just being lazy and gave me fries that were fried in the common fryer. So please be careful. Also, don't order the gluten free cheesecake. It is with all the other cheesecakes and I got sick from that on another occasion. Moral of the story, I think you can order a few things here that are safe but you are gambling. It's just not worth it for me.
I was traveling from out of town and I’ve always had good experiences with this chain. Extensive gluten free menu. Gluten free cheesecake. However, my experience at this location was horrible. I repeatedly explained my gluten free choice was allergy. I knew I was in trouble when I was served the wrong cheesecake! Not gluten free. Sure enough, when we got the receipt she hadn’t even rung my meal in as gluten free. I had a terrible reaction and was so so sick.
I used to go there all the time and get pasta, and it was great. Until one time where they gave me regular, not gluten free pasta. I thought they had gotten a new snap of pasta so I ate half of the bowl and then the manager came over to tell me it was not GF. They have me a gift certificate and free cheesecake but I knew I was going to get horrendously sick, so nothing could make up for it. I went to give them another try and let everyone know that I had a bad experience before, yet there was still a crouton left in my Caesar salad at the very bottom. I will not return to this Cheesecake Factory. Burton’s is more trustworthy and far better!
They advertise as gluten free and that there is no cross contamination. And yet I got sick there three consecutive times in a row. The employees need to get better training there in terms of gluten allergies and to be aware that it is an actual health issue for people and not just a stupid fad.
Be very careful if you decide to eat here. ordered the three cheese pasta and the noodles werent cooked sent it back. received a regular gluten three cheese pasta after. i wouldnt trust this restaurant to be careful as a celiac or person with serious allergies
The host was very knowledgeable about Celiac Disease, he also had Celiac. We felt very safe eating there. The waitress fully understood what needed to be done to make it safe for me. I had no problems after eating there!!! If you can have chocolate they offer GF Cheesecake! !
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