I was hopeful that this place would be good but the mistakes took away from any positives the food had. I ordered a burger with a sweet potato and they mixed up my and my husband's foods, so my gf burger with with his glutened fries. I had to send the food back twice in order to ensure thar the food was actually gf. The waitress obviously had no knowledge of gf or Celiac and actually rolled her eyes when I had to send the dish back the 2nd time. We won't be going back and I'm hoping I don't get sick.
They have a "Gluten Friendly" not Gluten Free menu
No
The staff Knew what seasonal specials were gluten-free and was happy to accommodate. They also have a dedicated gluten-free menu
Yes
Seems I always give them a second chance when I shouldn't. Between the steak sandwiches that arrive on a hot dog bun when a gluten allergy is specially emphasized, to the desserts that are scooped with a spoon that is shared w other desserts (per the waitress) Chelos always disappoints. And they don't read their comment cards, if they do, they don't care to make changes!!
— Not at all
— Separate gluten-free menu
— Not Much/None
— Poor
I was invited to an event at this Chelos recently and on our sign up sheet there was a place to state allergies etc. Day of, nothing happened. The employee left to serve the buffet said she knew nothing about it, and was a little annoyed that I asked where the GF items were. The set menu for the event was not what was served.
Avoid if possible or BYO food!
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Poor
I have been going here for years since my diagnosis of celiac. I’ve never had a issue with cross contamination. Once they put croutons on a take out sale we called and they corrected it thankfully they are right down the street and we got a new fresh salad. Originally this location didn’t have gluten free bread but a few months prior to the pandemic they started carrying gluten free buns. It’s be awesome to have the option of a gluten free Ruben sandwich right down the street! I’m a sucker for the steak tips salad and chicken Cesar salad!
— Somewhat
— Separate gluten-free menu
— Some
— Good
Ordered a burger with gluten free bun. I was so excited because in my memory Chelo’s had fantastic burgers and I haven’t had one in several years. I was telling a friend at dinner how good the burger was and especially how good the bun was. “I can barely tell it is gluten free”. I learned the reason a few hours later. It wasn’t gf. If you are celiac or extremely sensitive I would recommend double checking your bun - or maybe stick with one of the many fun salads they have on the menu.
— Not at all
— No gluten-free information on the menu
— Not Much
— Poor
They do have gluten free buns, but I got sick after ordering a burger and fries. I didn’t think the fries were breaded, but it was hard to tell either way because the takeout food was soggy. I’m not going to risk it again.
— Not at all
— No gluten-free information on the menu
— Not Much
— Below Average