Review of Chick-fil-A

5384 Fruitville Rd, Sarasota, FL 34232

Overall Rating


I ate at this location 4 weeks in a row (once a week). I was never sick. I only ordered the grilled chicken sandwich & fries. The 1st three times, I was lucky enough to get the same cashier who remembered me. During my initial visit, she verified with her superior about gluten free items and got the manager booklet which had a list of all available gluten free items (which was good to know). After placing my order, she went to the kitchen line to tell them about my GF order. Upon receiving the order, my food was in the same bag as my family's, which I didn't feel very comfortable about---but, again, I did not get ill. At following visits, I ordered completely separately from my family, and it worked well.

During my 4th visit, I had a different cashier (name tag said Team Leader). First thing, I said that I require GF, which she nodded and continued with my order, saying she was entering to change gloves. She, too, went to the kitchen line regarding my order, but I did not hear what she said. While my family was ordering, I looked at my receipt, which did not mention GF or any allergy. When I mentioned it, she only said that she forgot to charge me for the GF bun (which was almost $2!!!). When I received my food, I could tell it wasn't GF. The sandwich was in a regular box---so, basically, they changed gloves to prepare my food but prepared it exactly the same as any other sandwich (the GF bun was not included). I mentioned to the person that it was suppose to be GF, and she happily re-did my order (the cashier heard me and mentioned that she forgot to include that). I was a bit nervous about eating my food (wondering if they just removed the bread), but I am guessing they didn't as I did not get ill.

I would return to this location but verify before completing my order that GF was added to my order. I wish ordering GF was simpler!


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good


Other Characteristics
  • Good for takeout
Updated 1 month ago