Review of Chick-fil-A

121 State St, Orem, UT 84057

Overall Rating

Review


After a third attempt since Covid-19 to try to let them get it right at this location, I give up. I have celiac disease and am sure to communicate my situation very clearly and order as simply as possible. All 3 were drive through experiences: 1st time received my grilled chicken on a regular bun; next time they forgot to put my sandwich in the bag but told me it was in the separate bag with my fries to avoid cross contamination when handing 2 bags to me, 2 days ago I tried again although 3 people confirmed the gluten free with glove change order through the drive through area. One even asked why a glove change was needed and we explained it was a gluten allergy. Checking the bag in the dark I saw it was bag separately with separate gluten free bun on top of the chicken & fixings container - when we got home the chicken was breaded! First two times we drove back and went back through the very long drive through to get it corrected. First visit I was definitely exposed to gluten, second visit they gave me the sandwich which they forgot and left under a heat lamp with hot lettuce and tomato. But tried to give me a regular bun which I had to explain to the worker the GF buns are bagged not loose. After my recent visit, I just gave the sandwich to my husband as I wasn’t about to go back. Very disappointed- I have ordered drive through at other locations with well trained-staff and good experiences. This location is close to me but not worth the frustration, time and eventually causing everyone else in my family to have cold food while they trying to get my correct order. I’m also worried about the lack training and being cross contaminated.

Celiac friendly?

No

Updated 4 months ago

Celiac