I attempted to order food to dine in. My son has Celiac Diesease. We often choose Chick-fil-a so he can have a grilled chicken kids meal with no marinade. We ask that gloves be changed so there is no cross contamination. I was rudely snapped at for even requesting the grilled nuggets without marinade. I was told "we don't do that here ....it's impossible" I replied that we go to Phillipsburg all the time and they do it. She yelled "No" at me. I told them to cancel my order. I only wanted to feed my son who was hungry. He cannot have gluten as it is poison to a person with celiac. We left and went next door to Five Guys who were happy to accommodate my family. I am greatly disappointed that your restaurant would treat a family this way. I will be sure to share my experience with my local Celiac Support Group
We used to eat here often, however my daughter and I were recently cross contaminated here. I've also overheard the manager say the workers only needed to change gloves when another manager was there. Not acceptable for someone with Celiac!!
My daughter eats the fries, hash browns, and chicken grillers without any issues.
I've changed my review on this. I believe ive been glutened from the fries twice, even though they are supposed to be gf and cooked in their own fryer, but perhaps they are not cooked like that. I haven't asked them yet. I do know that I can eat the grilled chicken salad fine though
We eat here all the time with no issues
They have grilled nuggets and a separate fryer for the fries. But staff isn’t that knowledgeable and honestly seems like they don’t care. I’ve eaten there two times so far after being diagnosed with celiac disease and i haven’t had an attack or anything.
I have never had a problem and I've eaten here many times. One of my safe places.
Always a great place to eat! Gluten free buns available which can be used for grilled chicken sandwiches, waffle fries are gluten free and made in a separate fryer. Only complaint is that the portions are on the small side. Besides that, Chick-Fil-A has been great and I have had no issues with the restaurant. Great go to gluten free fast food!
Has typical GF buns for Chick-fil-a but staff isn’t updated on company prep policy. First order came with regular bun, sent back and it took 10 minutes to figure out what they were supposed to do and what a Gluten Free bun is and where they store it.
My kids are gluten sensitive. Every time we would catch a bite to eat (usually after a doctors appointment), the kids would end up with their tell tale face rash. The stars I give are for the friendly service and the play area so I can have a conversation without interruption for 5-10 minutes.
First ever Chick-fil-A experience and super impressed. Very friendly staff and pre-packaged GF bun was an option for the grilled chicken sandwich.
I was surprised to learn that Chick Fil-A has GF options. The girl working the counter didn’t know much but she quickly called the manager, who was knowledgeable. The grilled chicken sandwiches and nuggets are GF as are the FF and the chocolate milk shakes. The grill is used only for the GF chicken. There is also a GF bun, which are individually sealed to avoid contamination. I’m giving it 5 stars for safety, not bc it’s a gourmet restaurant. It’s Chick Fil-A; you know what you’re getting. I would confirm protocol at any Chick Fil-A before eating there.
They have a dedicated fryer and understood what cross contamination was. I just got fries and I didn't get sick at all! The staff was a little busy and didn't seem very interested in assuring me it was safe, though. I'm not picky as long as you don't make me sick!
They don’t really understand gluten allergies at this location...they gave me breaded nuggets at the drive through tonight even though it also says “RED FLAG: GLUTEN ALLERGY”. I ate a few fries before realizing their mistake, now just hoping I don’t get sick from x-contamination in the bag. The one time I went before they stuck all my gf stuff in a bag with all the wheat things although they did correct it. They just don’t get it, it has to be their training. Go to the one at The District instead! They’re always great!
I’ve been a few times since it has opened and have never gotten sick. They keep the bun sealed in it’s package and the sandwich makings come in a separate plastic container. Their waffle fries are also made in a separate fryer.They warn of cross contamination but make every effort to avoid it
Chick Fil A has been my go to restaurant since my celiac disease diagnosis and this continues to be my go to. I love their grilled nuggets and their gluten free grilled chicken sandwiches. I always specify it is for a gluten allergy and ask them to change their gloves. Love this place.
This CFA is the only one we've had problems with. This particular staff does not know what gluten is. I ask them to red flag GRILLED nuggets and I'm given crispy nuggets with a red flag sticker. Even asking them to change their gloves does not mater. They continually fail to do so. And to "make up for their mistakes" they give me coupons for green chicken sandwiches. There are other CFAs in this area that I trust and will not be returning to this one.
I'm a very sensitive celiac and I didn't get sick here. We got the gluten free grilled chicken sandwhich and waffle fries. The bun came bagged separately and I checked on the sauces gf status as well. The honey mustard is safe. This is a great option if you're looking for fast food in a pinch that won't make you sick. The man taking my order was very understanding, and it was great to just walk into a place and feel "normal" again about ordering.
This is the only drive thru chain, I can feel safe eating from. Fries are safe and cooked in a dedicated fryer. Grilled nuggets are my go to, even though they don’t always taste the best. Watch out for sauces, they accidentally gave me one that contained gluten(even though I ordered honey mustard). They now have GF rolls for grilled chicken sandwich. I didn’t care for it. Though, I am grateful for a safe fast food restaurant.
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