630 E Main St, Cartersville, GA 30121 Directions

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Celiac

Overall Rating

Review


They now have a gluten free menu on the kiosk. The waitress was very helpful and assured that the cook would prepare my dish separately. However, my food came out on the same tray as everyone else's food. They are not very knowledgeable but safe when not busy. I did not get sick. Watch out for any of their corn chips or corn tortillas. They are not fried in a dedicated fryer.

Updated 1 month ago read full review

Gluten Free Features

  • Gluten Free Menu

Categories

  • Kid Friendly
  • Late Night
  • Restaurant

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Reviews of this Chain

Celiac

Overall Rating

Review


Food was great. I had the brisket, mashed potatoes, and grilled asparagus. I looked up a gluten free item list online, then placed a pick up order. I also called and requested gluten free for my order.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Talked to waiter before ordering, he assured me precautions will be taken. Spoke to him again after I ordered and he assured me the food would be safe. We waited over 30 minutes while people who came in after us got their food quickly. Brisket plate came out with bread under the brisket. Bunless bacon burger came out with no bacon. We sent the brisket back after 5 minutes of waiting for the server to come check on us. He didn’t apologize and asked if I wanted it remade. I told him I had to have it remade and apologized. He took it back and came back in less than 5 minutes. It was clearly the same food with the bun just removed from the plate and the crumbs scraped off. Very disappointed. Don’t waste your time or money.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Celiac

Overall Rating

Review


Nothing on the menu safe for celiac but fajitas and I just wanted something light so I didn't eat here. It may just be a reduced menu because of covid

Celiac friendly?

No

Overall Rating

Review


When I order the stake I never have a issue. Be extra careful when ordering a salad and ask questions. The tortilla chips are cross contaminated being fried in the same fryer as other gluten items and tortilla chips are a topping on one of the salads. Server was new and wasn’t able to provide much information.

Normal chain food. Good option for when you are traveling and Need a place.

You can order online and have food delivered by cannot mark at this time to make the food gluten-free.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Celiac

Overall Rating

Review


I love the staff and food here! The store manager has celiac knowledge. And the staff always makes sure my food is prepared correctly. As long as your server is informed of your celiac they will do their best to ensure your safety. I get the fajitias or the baked potato soup and salad without croutons. I eat here regularly and havent had any issues. :)

Celiac friendly?

Yes

Celiac

Overall Rating

Review


They have permanently closed

They have permanently closed

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


I spoke to the manager and they use the same frier for everything .... lots of cross contamination

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Celiac

Overall Rating

Review


Willing to cook meat over foil, change glove etc

Plenty of options available for adults and few for children

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


If you tell them what you need they are VERY accommodating and have an entire gluten free menu online

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Our service was great, only complaint I have is I had a 9 year old child that has celiac disease and there was absolutely no gluten free desserts. My granddaughter was sad, and watched her my 12 year old granddaughter eat a dessert.

Celiac

Overall Rating

Review


I had soup and salad. It was very delicious. They do a good job with cross contamination. Chips aren't gluten free, and neither is the dip. But very yummy, quite a few options.

Celiac

Overall Rating

Review


Was reassured multiple times that everything would be prepared gluten free. Still ended up seriously ill afterwards. Was likely cross contamination

Celiac friendly?

No

Celiac

Overall Rating

Safety


Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


The waitress tried really hard to help me find something I could eat. (Celiac) we found a chicken bowl with veggies. I told her I had Celias and couldn’t have any gluten or I would get very sick. Apparently the kitchen staff has no clue what that means as I got super sick the next morning. There must have been a sauce or something added that no one caught!

Overall Rating

Review


Gluten friendly menu. Staff is knowledgeable. Had the Mango-Chilli Chicken. Very good. A little spicy.

Celiac

Overall Rating

Review


All food prepared in the same area, gluten free menu is few and far between. Came in hungry, left sick.

Celiac friendly?

No

Celiac

Overall Rating

Review


They have an entire gluten free menu online so I could check it all out as we drive there. They have all items that are gluten free listed and then items that are naturally gluten free but may have cross contamination marked with an asterisk. Our waitress was very helpful and made sure to let the cooks know. We had no problems. Great experience for a first time eating out since being diagnosed.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


I was torn between 3 stars and 4, but decided to be generous! They first brought out my meal with bread on it - actually under the meat. They made it right though and apologized. The food was good and I had no reaction.

Not celiac

Overall Rating

Review


I am allergic to wheat and I was having lunch with a group of friends. I researched the GF menu online and I found out that only a few Chili’s have a dedicated fryer. I selected a Chipotle Chicken Fresh Mex Bowl which has: Grilled chicken, pico, field greens, Mexican rice, corn & black bean salsa, avocado, shredded cheese, tortilla strips, cilantro, chipotle pesto, house-made ranch. It was listed on the GF menu and I clearly defined my allergy. I asked that they change gloves and carefully make my meal so that there’s no cross contamination. Unfortunately, they put the fried tortilla chips on top of my bowl. Everyone in our group of 9 had all received their meals sand were almost done by the time my meal arrived so I ended up having water for lunch.

Celiac friendly?

No

Celiac

Overall Rating

Review


The server was unaware of what gluten was (they thought it was just wheat) but also thought they could guess whether items were safe based on their own knowledge of it. They did look up on their allergy chart on the table tablet and it had conflicting info so they asked the kitchen, but in general I am concerned this chili tweaks their food (like adding flour to things that doesn't normal have flour) so it's not the same with other chains.

I love Chili's, particularly because they are one of the places that do gluten-free soup. I've had their loaded potato soup many times and never got sick before I had it here. It was also not very good at all and my friend did not like their non-gluten free meal either.

Our server was great, very friendly and attentive, but not well informed about gluten. The food was way below average Chili's quality. I still highly recommend Chili's but not this location.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Celiac

Overall Rating

Review


Although I ordered from the online Chili’s gluten free menu and notified my waitress that I have celiac disease, the SanteFe Grilled Chicken Salad was brought to me with a non-gf ingredient added to it that was not listed on the menu. The wait staff seemed at least I attentive if not uneducated regarding my specific dietary needs. The salad was not only contaminated but it was terribly wilted (but the flavor of the chicken was great!)... so NOT worth getting sick over! I won’t go back to this Chili’s 🙁

Celiac friendly?

No

Celiac

Overall Rating

Review


Food was mediocre, brought me flour tortilla with my fajitas, other orders, casidia was dry, steak over done. Waitress was very nice and service was good. Food just sub-par for a chili's.

Celiac friendly?

No

Not celiac

Overall Rating

Review


I asked for gluten free, ordered off the gluten free menu and confirmed it was gluten free and was delivered a flour tortilla taco. They seem to cater to the gluten challenged but if they don’t train their staff better to deal with allergies then you cannot challenge it.

Celiac friendly?

No

Celiac

Overall Rating

Review


Order for 3 people was entirely wrong. 1 person got the wrong side, one got paper in her mayo, the appetizer was wrong and had to be remade, then mine. I told them I had celiac and needed corn tortillas. Luckily I asked the waitress to wait until I looked at the wraps. They gave me flour tortillas and had to change them out. Done. Do not come here PLEASE! One thing wrong, okay....4??? Not a chance.

Celiac

Overall Rating

Review


Yes, they have gluten free options on their horrible kiosks that you have to correlate to their menu, but their staff is clueless and has literally no clue about celiacs and cross-contamination. Let’s not reward them for simply having a few menu items that happen to not have gluten.

Celiac friendly?

No

Celiac

Overall Rating

Review


I get take out here all the time and never get sick. They have an awesome allergy menu. I always order the ribs and mashed potatoes. All of their barbecue sauces are gluten free and most of their sides, except the fried ones. Their chips and salsa are also amazing and gluten free, same with the guacamole. They also have good steaks that are gluten free. This is probably one of my favorite restaurants to go to that I don’t have to worry that I won’t be able to find something gluten free.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


We have been very pleased with Chili's! Our celiac daughter has eaten there several times with no issues, and she is super sensitive. I only wish they had a dedicated fryer for the chips!

Celiac

Overall Rating

Review


Celiac! A lot of options! Great menu! Have only had one incident when they brought the wrong shells, but it was fixed right away. One of the best places to go!

Celiac friendly?

Yes

Overall Rating

Review


We get sick EVERY time we eat there. Never again.

Celiac friendly?

No

Celiac

Overall Rating

Review


Every staff member is very educated on celiac and never fails to keep my order safe. A few staff members are even celiac themselves and are especially sure to keep everything safe because they can relate.

Celiac friendly?

Yes

Overall Rating

Review


Came here while visiting family in the area. Although they had a gluten free menu which I ate from, I immediately felt sick after. I’m thinking it was due to cross contamination. Staff also didn’t seem knowledgeable, although very nice.

Not celiac

Overall Rating

Review


No dedicated gluten free menu. I compared the GF menu from the app and ordered from there. I ordered a bunless mushroom swiss burger and steamed broccoli. Will update review after I eat.

Celiac friendly?

No

Celiac

Overall Rating

Review


Asked for Gluten free options, waitress said only salad, couldn’t guarantee anything else

Celiac friendly?

No

Celiac

Overall Rating

Review


Ordered chicken fajitas off the gluten free menu. They brought out fajitas with a sauce on them. We questioned it and they apologized that the sauce did in fact have gluten in it. Took forever to get new ones. Would NOT recommend!

Celiac

Overall Rating

Review


The staff was really helpful when I went :)

Celiac

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They offer more options than most restraunts that I have found for people that have Celiac.

Celiac

Overall Rating

Review


Great options. Their GF menu is on their Ziosk at the table. Special tab on the app.

Celiac friendly?

Yes

Overall Rating

Review


Love protein options here!

Celiac

Overall Rating

Review


We ate here tonight. I was assured that they could handle no cross contamination. Needless to say. I got sick before I got home. I would not recommend this place to anyone. I am only giving it one star because I have to.

Celiac friendly?

No

Overall Rating

Review


Told the waitress I had celiac and she took great care of me. My dinner was awesome. I ordered off their gluten free menu. Great experience.

Celiac

Overall Rating

Review


Staff was not accustomed to celiac clients, but they did discover they had a “gluten friendly” menu. After several conversations, was able to order a GF meal. Just be careful and specific if you eat here.

Celiac

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Nutritional info on the 'Ziosk' is helpful showing gluten items and cross contamination problems. I had the steak fajitas. Felt good afterwards.

Celiac

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Review


I asked about the gluten free menu. I was showed the Kiosk with the menu. I thought I chose a "safe" meal. The way I felt the next day proved that they don't pay attention when preparing food for peopme with Celiac Disease.

Not celiac

Overall Rating

Review


After informing my server of my gluten allergy, and her ‘checking with the kitchen’ to make sure it would be, and the guy who brought the food saying that yes it was gluten free. . . It was not. They tossed my grilled chicken in the same sauce as the breaded chicken and I didn’t realize until I had eaten almost all of it and found a large piece of breading in my chicken.

Celiac friendly?

No

Celiac

Overall Rating

Review


I had a really good experience here. I was starving, my flight was delayed, so I risked it. Crystal went above and beyond. I am very gluten sensitive as well as allergic to dairy. I sat there for quite a while afterwards waiting for my flight and had no problems with the food or service.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Warning for the tortilla chips. they are not in a dedicated fryer. but all steaks and the margarita chicken salad is good.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


Mostly burgers without buns, but the also have some grilled chicken with options of mango or margarita flavors.

Celiac

Overall Rating

Review


Host said they don’t have gluten free options.

Celiac friendly?

No

Overall Rating

Review


I didn't go to this chillis but the usher told us there wasn't much FOR SURE gluten free options. So we headed over the califonia pizza kitchen instead where they had gluten free califlour crust instead. So I can't really rate it.

Celiac

Overall Rating

Review


Not celiac safe. They have a gluten friendly menu, but there are no precautions, no dedicated fryer or kitchen space. The gluten friendly menu is nothing more than the regular items that have no gluten ingredients. Ex: Hamburger without bun, Cesar salad no croutons, grilled chicken, ect... They readily admit that cross contamination is pretty much all but guaranteed. If you have celiac or are highly sensitive, do not go here.

Celiac friendly?

No

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