We get sick EVERY time we eat there. Never again.
Just a heads up.. the updated online gf menu and the electronic gf menu at the table aren't accurate. Be sure and have the waiter check with kitchen manager. Both menus said chips and fries are gf but luckily our waiter knew better and confirmed with kitchen manager that they are not gf.. likely because of how they are cooked. Our waiter would get 5 stars but Chilis carelessness with menu gets a 1...
We go here often with no issues. Fryer is not safe so no chips or fries, but the staff is very good and careful.
If you tell them what you need they are VERY accommodating and have an entire gluten free menu online
— Separate gluten-free menu
Our service was great, only complaint I have is I had a 9 year old child that has celiac disease and there was absolutely no gluten free desserts. My granddaughter was sad, and watched her my 12 year old granddaughter eat a dessert.
— No gluten-free information on the menu
The waitress tried really hard to help me find something I could eat. (Celiac) we found a chicken bowl with veggies. I told her I had Celias and couldn’t have any gluten or I would get very sick. Apparently the kitchen staff has no clue what that means as I got super sick the next morning. There must have been a sauce or something added that no one caught!
Gluten friendly menu. Staff is knowledgeable. Had the Mango-Chilli Chicken. Very good. A little spicy.
They have an entire gluten free menu online so I could check it all out as we drive there. They have all items that are gluten free listed and then items that are naturally gluten free but may have cross contamination marked with an asterisk. Our waitress was very helpful and made sure to let the cooks know. We had no problems. Great experience for a first time eating out since being diagnosed.
I was torn between 3 stars and 4, but decided to be generous! They first brought out my meal with bread on it - actually under the meat. They made it right though and apologized. The food was good and I had no reaction.
I am allergic to wheat and I was having lunch with a group of friends. I researched the GF menu online and I found out that only a few Chili’s have a dedicated fryer. I selected a Chipotle Chicken Fresh Mex Bowl which has: Grilled chicken, pico, field greens, Mexican rice, corn & black bean salsa, avocado, shredded cheese, tortilla strips, cilantro, chipotle pesto, house-made ranch. It was listed on the GF menu and I clearly defined my allergy. I asked that they change gloves and carefully make my meal so that there’s no cross contamination. Unfortunately, they put the fried tortilla chips on top of my bowl. Everyone in our group of 9 had all received their meals sand were almost done by the time my meal arrived so I ended up having water for lunch.
— Not very
The server was unaware of what gluten was (they thought it was just wheat) but also thought they could guess whether items were safe based on their own knowledge of it. They did look up on their allergy chart on the table tablet and it had conflicting info so they asked the kitchen, but in general I am concerned this chili tweaks their food (like adding flour to things that doesn't normal have flour) so it's not the same with other chains.
— Separate gluten-free menu
— Not Much
I love Chili's, particularly because they are one of the places that do gluten-free soup. I've had their loaded potato soup many times and never got sick before I had it here. It was also not very good at all and my friend did not like their non-gluten free meal either.
Our server was great, very friendly and attentive, but not well informed about gluten. The food was way below average Chili's quality. I still highly recommend Chili's but not this location.
Although I ordered from the online Chili’s gluten free menu and notified my waitress that I have celiac disease, the SanteFe Grilled Chicken Salad was brought to me with a non-gf ingredient added to it that was not listed on the menu. The wait staff seemed at least I attentive if not uneducated regarding my specific dietary needs. The salad was not only contaminated but it was terribly wilted (but the flavor of the chicken was great!)... so NOT worth getting sick over! I won’t go back to this Chili’s 🙁
Food was mediocre, brought me flour tortilla with my fajitas, other orders, casidia was dry, steak over done. Waitress was very nice and service was good. Food just sub-par for a chili's.
I asked for gluten free, ordered off the gluten free menu and confirmed it was gluten free and was delivered a flour tortilla taco. They seem to cater to the gluten challenged but if they don’t train their staff better to deal with allergies then you cannot challenge it.
Order for 3 people was entirely wrong. 1 person got the wrong side, one got paper in her mayo, the appetizer was wrong and had to be remade, then mine. I told them I had celiac and needed corn tortillas. Luckily I asked the waitress to wait until I looked at the wraps. They gave me flour tortillas and had to change them out. Done. Do not come here PLEASE! One thing wrong, okay....4??? Not a chance.
Yes, they have gluten free options on their horrible kiosks that you have to correlate to their menu, but their staff is clueless and has literally no clue about celiacs and cross-contamination. Let’s not reward them for simply having a few menu items that happen to not have gluten.
I get take out here all the time and never get sick. They have an awesome allergy menu. I always order the ribs and mashed potatoes. All of their barbecue sauces are gluten free and most of their sides, except the fried ones. Their chips and salsa are also amazing and gluten free, same with the guacamole. They also have good steaks that are gluten free. This is probably one of my favorite restaurants to go to that I don’t have to worry that I won’t be able to find something gluten free.
Every staff member is very educated on celiac and never fails to keep my order safe. A few staff members are even celiac themselves and are especially sure to keep everything safe because they can relate.
Came here while visiting family in the area. Although they had a gluten free menu which I ate from, I immediately felt sick after. I’m thinking it was due to cross contamination. Staff also didn’t seem knowledgeable, although very nice.
No dedicated gluten free menu. I compared the GF menu from the app and ordered from there. I ordered a bunless mushroom swiss burger and steamed broccoli. Will update review after I eat.
Asked for Gluten free options, waitress said only salad, couldn’t guarantee anything else
Ordered chicken fajitas off the gluten free menu. They brought out fajitas with a sauce on them. We questioned it and they apologized that the sauce did in fact have gluten in it. Took forever to get new ones. Would NOT recommend!
We ate here tonight. I was assured that they could handle no cross contamination. Needless to say. I got sick before I got home. I would not recommend this place to anyone. I am only giving it one star because I have to.
Staff was not accustomed to celiac clients, but they did discover they had a “gluten friendly” menu. After several conversations, was able to order a GF meal. Just be careful and specific if you eat here.
I asked about the gluten free menu. I was showed the Kiosk with the menu. I thought I chose a "safe" meal. The way I felt the next day proved that they don't pay attention when preparing food for peopme with Celiac Disease.
After informing my server of my gluten allergy, and her ‘checking with the kitchen’ to make sure it would be, and the guy who brought the food saying that yes it was gluten free. . . It was not. They tossed my grilled chicken in the same sauce as the breaded chicken and I didn’t realize until I had eaten almost all of it and found a large piece of breading in my chicken.
I had a really good experience here. I was starving, my flight was delayed, so I risked it. Crystal went above and beyond. I am very gluten sensitive as well as allergic to dairy. I sat there for quite a while afterwards waiting for my flight and had no problems with the food or service.
Host said they don’t have gluten free options.
I didn't go to this chillis but the usher told us there wasn't much FOR SURE gluten free options. So we headed over the califonia pizza kitchen instead where they had gluten free califlour crust instead. So I can't really rate it.
Not celiac safe. They have a gluten friendly menu, but there are no precautions, no dedicated fryer or kitchen space. The gluten friendly menu is nothing more than the regular items that have no gluten ingredients. Ex: Hamburger without bun, Cesar salad no croutons, grilled chicken, ect... They readily admit that cross contamination is pretty much all but guaranteed. If you have celiac or are highly sensitive, do not go here.
I don’t typically eat at Chili’s because of so much cross contamination, but was traveling and needed something. Decided on baked potato soup and Caesar salad. Both listed gf on menu. Waiter asked if it was an allergy. He made sure to request they mix salad in a clean bowl and said he watched them make it himself to make sure it was right. 3 stars because of limited choices but felt the staff understood the need for no cross contamination.
5 stars because our waiter was OUTSTANDING! If you ever go there ask for Rob. Looks like he’s in his 20s, but he was amazing! He also has celiac and will tell you ALLL You need to know. I love their loaded potato soup, ribs, and mashed potatoes. ASK FOR ROB!!! Tell him there is a good review about him!
Have eaten off the gluten free menu here several times and have never had a problem! They mark what may have cross contamination on their online gluten free menu and the servers are super nice about it and very knowledgeable.
Potato soup was listed as GF and had no issues, but I ordered Caesar salad without croutons. Got the salad and found one in it. Sent it back explaining about cross contamination. They brought another. It also had traces of croutons. Was too afraid to send it back again.
I’m not celiac or allergic to gluten just cannot have it as it worsens my disorder. So I can’t say how celiac or even intolerance friendly it is. However, online they have a gluten free menu and an allergy menu. I also have other dietary restrictions such as nut allergies and milk intolerance and still had quite a few options. I got their 3 for Me carry out deal for an entree with sides, a large drink and an appetizer and had tons of food. Normally when eating out with restrictions I feel like all I can eat are veggies and meat and never get full. I was STUFFED. Will be going back!! My exact order: Grilled Margarita Chicken With black beans And broccoli Appetizer: Chips and salsa Drink: Strawberry Lemonade (no extra charge!) Management Seemed very knowledge as well!
Gluten-free menu available. We had the fajitas with corn tortillas. Delicious! Variety of items, burger no bun, salads, grilled items. Cross-contamination in kitchen possible, but waiter said he tells kitchen GF and they prepare on separate counter. No issue, and my daughter is very sensitive.