I'm a newly diagnosed celiac, and this was my first time eating out. I selected Chili's because it has a gluten free menu available online. I was pleasantly surprised at how much they offered. They also clearly indicated which items were cooked on surfaces where food could come into contact with gluten, and they even included which salad dressings were gluten free. We sat at the bar. When I asked the bar tender if their margaritas were gluten free, he knew what I was talking about. He didn't know for sure but thought the sweet and sour mix might have gluten. He was very patient as I figured out my order, and made a note for the cook to be careful. I felt safe eating the ribs, but it's so early in my diagnosis, I'm not sure if I would have symptoms if cross contaminated. The only reason I gave it a 4 is because they don't provide information on their drinks.
Update January 2022: I ordered take out steak with mashed potatoes and broccoli. No symptoms! And I have become extremely sensitive to gluten and know when I've been glutened. Also, heard back from corporate, and their presidente margaritas are gluten free! I'll be checking those out soon and will update if my experience says otherwise.
Update September 2022: I have eaten here at least 7-8 times now and have had a positive experience every time, including several times with takeout. I generally get the ribs or steak with mashed potatoes and broccoli or a salad. Still never been glutened.
Don't waste your time here if you're gluten-free. Even if you find something that seems like it doesn't have gluten in it it will… I got the Mexican rice bowl and of course they put these little crispies- fried tortilla strips that were super spicy, so make sure you request they don't put those on. Not sure if they had gluten, hoping not!
EDIT: I ate in a few days ago. I informed the server of my allergy and it seems they took it more seriously because I was fine.
The servers were great and from what I heard took my allergy seriously. Food was not bad. I ordered the ribeye with mashed potatoes and broccoli with street corn on the side. I still got glutened, and not lightly at that. It's unfortunate.