Chili's

2 recent ratings
$ • Restaurant
Reported to have a gluten-free menu
3600 Liberty Mountain Dr
Lynchburg, VA 24502

Top Reviews


Celiac

Overall Rating

Review


Had a great server who didn’t mind being bombarded with questions. She went and made sure they would change their gloves in the back and that my food wouldn’t be cooked on the same surface as gluten. The steak and loaded mashed potatoes were so good!! My brother and I both have celiac and I didn’t get sick, but he had minor symptoms (his may not be related because we were also somewhere else this evening). Great experience.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for takeout
  • Offers delivery
  • Offers online ordering
  • Offers outdoor seating
Updated 11 months ago read full review

Celiac

Overall Rating

Review


My wife ordered some chicken nachos from the appetizer menu with only chicken and chips, because she has so many allergies that she can only eat those plus one other thing. They only charged us about 6 dollars last time, because she could only have the chicken and chips. The training manager was our server. She was unattentive, and she was rude about their new policy that was never made known to us. They charged us the full $12.00 for the chicken and chips because of this policy change. The food is great, but you will not be accommodated for your allergies in price. Other places with similar food would accommodate, but Chili's will not. Do yourself,, and you allergies a favor and go somewhere else.

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Good for takeout
  • Offers delivery
  • Offers online ordering
  • Offers outdoor seating
Updated 1 year ago read full review

Celiac

Overall Rating

Review


They do have a gluten free menu however it is limited. They only have 1 choice for appetizer and 1 choice for dessert. They need to expand the selection.

Celiac friendly?

Yes

Updated 5 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Gluten-Free Menu

Categories

  • Delivery
  • Kid Friendly
  • Late Night
  • Online Ordering
  • Outdoor Seating
  • Restaurant
  • Takeout

Photos


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More Reviews


Overall Rating

Review


They have a dedicated menu for gluten free that you can view on the computer at the table. The staff is all new but the options are pretty tasty and plentiful, especially for a regular chain restaurant.

Celiac friendly?

Yes

Updated 6 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


I'm a newly diagnosed celiac, and this was my first time eating out. I selected Chili's because it has a gluten free menu available online. I was pleasantly surprised at how much they offered. They also clearly indicated which items were cooked on surfaces where food could come into contact with gluten, and they even included which salad dressings were gluten free. We sat at the bar. When I asked the bar tender if their margaritas were gluten free, he knew what I was talking about. He didn't know for sure but thought the sweet and sour mix might have gluten. He was very patient as I figured out my order, and made a note for the cook to be careful. I felt safe eating the ribs, but it's so early in my diagnosis, I'm not sure if I would have symptoms if cross contaminated. The only reason I gave it a 4 is because they don't provide information on their drinks.

Update January 2022: I ordered take out steak with mashed potatoes and broccoli. No symptoms! And I now know when I've been glutened. Also, heard back from corporate, and their presidente margaritas are gluten free! I'll be checking those out soon and will update if my experience says otherwise.

Update September 2022: I have eaten here at least 7-8 times now and have had a positive experience every time, including several times with takeout. I generally get the ribs or steak with mashed potatoes and broccoli or a salad. Still never been glutened.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for lunch
  • Good for takeout
  • Offers online ordering
Celiac

Overall Rating

Review


My wife has Celiac, they only thing you can eat there is the Margarita Grilled chicken with beans and loaded mash potatoes.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Asked about gluten free menu and was told no. Waitress said nothing is gluten free because they will not guarantee cross contamination. By the way it was addressed I knew it wouldn’t be safe, so decided to go somewhere else.

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

Other


Other Characteristics
  • Offers delivery
  • Offers online ordering
Not celiac

Overall Rating

Review


I became sick for hours after visiting here even though the server knew I was allergic to gluten. When I checked later online I found out one of the queso dips wasn't gluten free that I had eaten. The server didn't mark my order for my food sensitivity according to the manager when I called to complain. She also ordered flour tortillas for my fajitas.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Celiac

Overall Rating

Review


Despite having a gluten free menu online, staff has zero knowledge and everything is done on the same grill so there will be cross contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

More Info

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