30 W Shoreline Dr, Long Beach, CA 90802 Directions

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Overall Rating

Review


Be careful. I ordered off the gluten free menu and told the server when ordering that I was gluten free. When she brought my food it had gluten containing items in it. When I pointed it out to the server she apologized and brought me a new meal.

Updated 4 years ago read full review

Celiac

Overall Rating

Review


I appreciated the GF menu, which was on the little tablet that is located on each table. On the negative side they asked us if we wanted to order chips and guacamole, which I believe are not in a dedicated fryer.

Updated 5 years ago read full review

Gluten Free Features

  • Gluten Free Menu

Categories

  • Kid Friendly
  • Late Night
  • Restaurant

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Reviews of this Chain

Celiac

Overall Rating

Celiac friendly?

No

Review


Yes, they have gluten free options on their horrible kiosks that you have to correlate to their menu, but their staff is clueless and has literally no clue about celiacs and cross-contamination. Let’s not reward them for simply having a few menu items that happen to not have gluten.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I get take out here all the time and never get sick. They have an awesome allergy menu. I always order the ribs and mashed potatoes. All of their barbecue sauces are gluten free and most of their sides, except the fried ones. Their chips and salsa are also amazing and gluten free, same with the guacamole. They also have good steaks that are gluten free. This is probably one of my favorite restaurants to go to that I don’t have to worry that I won’t be able to find something gluten free.

Celiac

Overall Rating

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We have been very pleased with Chili's! Our celiac daughter has eaten there several times with no issues, and she is super sensitive. I only wish they had a dedicated fryer for the chips!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Celiac! A lot of options! Great menu! Have only had one incident when they brought the wrong shells, but it was fixed right away. One of the best places to go!

Overall Rating

Celiac friendly?

No

Review


We get sick EVERY time we eat there. Never again.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Every staff member is very educated on celiac and never fails to keep my order safe. A few staff members are even celiac themselves and are especially sure to keep everything safe because they can relate.

Overall Rating

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Came here while visiting family in the area. Although they had a gluten free menu which I ate from, I immediately felt sick after. I’m thinking it was due to cross contamination. Staff also didn’t seem knowledgeable, although very nice.

Not celiac

Overall Rating

Celiac friendly?

No

Review


No dedicated gluten free menu. I compared the GF menu from the app and ordered from there. I ordered a bunless mushroom swiss burger and steamed broccoli. Will update review after I eat.

Celiac

Overall Rating

Celiac friendly?

No

Review


Asked for Gluten free options, waitress said only salad, couldn’t guarantee anything else

Celiac

Overall Rating

Review


Ordered chicken fajitas off the gluten free menu. They brought out fajitas with a sauce on them. We questioned it and they apologized that the sauce did in fact have gluten in it. Took forever to get new ones. Would NOT recommend!

Celiac

Overall Rating

Review


The staff was really helpful when I went :)

Celiac

Overall Rating

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They offer more options than most restraunts that I have found for people that have Celiac.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Great options. Their GF menu is on their Ziosk at the table. Special tab on the app.

Overall Rating

Review


Love protein options here!

Celiac

Overall Rating

Celiac friendly?

No

Review


We ate here tonight. I was assured that they could handle no cross contamination. Needless to say. I got sick before I got home. I would not recommend this place to anyone. I am only giving it one star because I have to.

Overall Rating

Review


Told the waitress I had celiac and she took great care of me. My dinner was awesome. I ordered off their gluten free menu. Great experience.

Celiac

Overall Rating

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Staff was not accustomed to celiac clients, but they did discover they had a “gluten friendly” menu. After several conversations, was able to order a GF meal. Just be careful and specific if you eat here.

Celiac

Overall Rating

Review


Nutritional info on the 'Ziosk' is helpful showing gluten items and cross contamination problems. I had the steak fajitas. Felt good afterwards.

Celiac

Overall Rating

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I asked about the gluten free menu. I was showed the Kiosk with the menu. I thought I chose a "safe" meal. The way I felt the next day proved that they don't pay attention when preparing food for peopme with Celiac Disease.

Not celiac

Overall Rating

Celiac friendly?

No

Review


After informing my server of my gluten allergy, and her ‘checking with the kitchen’ to make sure it would be, and the guy who brought the food saying that yes it was gluten free. . . It was not. They tossed my grilled chicken in the same sauce as the breaded chicken and I didn’t realize until I had eaten almost all of it and found a large piece of breading in my chicken.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I had a really good experience here. I was starving, my flight was delayed, so I risked it. Crystal went above and beyond. I am very gluten sensitive as well as allergic to dairy. I sat there for quite a while afterwards waiting for my flight and had no problems with the food or service.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Warning for the tortilla chips. they are not in a dedicated fryer. but all steaks and the margarita chicken salad is good.

Celiac

Overall Rating

Review


Mostly burgers without buns, but the also have some grilled chicken with options of mango or margarita flavors.

Celiac

Overall Rating

Celiac friendly?

No

Review


Host said they don’t have gluten free options.

Overall Rating

Review


I didn't go to this chillis but the usher told us there wasn't much FOR SURE gluten free options. So we headed over the califonia pizza kitchen instead where they had gluten free califlour crust instead. So I can't really rate it.

Celiac

Overall Rating

Celiac friendly?

No

Review


Not celiac safe. They have a gluten friendly menu, but there are no precautions, no dedicated fryer or kitchen space. The gluten friendly menu is nothing more than the regular items that have no gluten ingredients. Ex: Hamburger without bun, Cesar salad no croutons, grilled chicken, ect... They readily admit that cross contamination is pretty much all but guaranteed. If you have celiac or are highly sensitive, do not go here.

Celiac

Overall Rating

Review


I don’t typically eat at Chili’s because of so much cross contamination, but was traveling and needed something. Decided on baked potato soup and Caesar salad. Both listed gf on menu. Waiter asked if it was an allergy. He made sure to request they mix salad in a clean bowl and said he watched them make it himself to make sure it was right. 3 stars because of limited choices but felt the staff understood the need for no cross contamination.

Celiac

Overall Rating

Review


5 stars because our waiter was OUTSTANDING! If you ever go there ask for Rob. Looks like he’s in his 20s, but he was amazing! He also has celiac and will tell you ALLL You need to know. I love their loaded potato soup, ribs, and mashed potatoes. ASK FOR ROB!!! Tell him there is a good review about him!

Not celiac

Overall Rating

Review


I've been there 3 times since being gluten free. The wait staff was knowledgeable each time. I didn't get sick and I enjoyed the meal.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I have been here many times and not gotten sick. Lots of GF options, and so far the staff I have encountered have all been helpful and knowledgeable.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Have eaten off the gluten free menu here several times and have never had a problem! They mark what may have cross contamination on their online gluten free menu and the servers are super nice about it and very knowledgeable.

Celiac

Overall Rating

Celiac friendly?

No

Review


Potato soup was listed as GF and had no issues, but I ordered Caesar salad without croutons. Got the salad and found one in it. Sent it back explaining about cross contamination. They brought another. It also had traces of croutons. Was too afraid to send it back again.

Not celiac

Overall Rating

Review


I’m not celiac or allergic to gluten just cannot have it as it worsens my disorder. So I can’t say how celiac or even intolerance friendly it is. However, online they have a gluten free menu and an allergy menu. I also have other dietary restrictions such as nut allergies and milk intolerance and still had quite a few options. I got their 3 for Me carry out deal for an entree with sides, a large drink and an appetizer and had tons of food. Normally when eating out with restrictions I feel like all I can eat are veggies and meat and never get full. I was STUFFED. Will be going back!! My exact order: Grilled Margarita Chicken With black beans And broccoli Appetizer: Chips and salsa Drink: Strawberry Lemonade (no extra charge!) Management Seemed very knowledge as well!

Celiac

Overall Rating

Review


Gluten-free menu available. We had the fajitas with corn tortillas. Delicious! Variety of items, burger no bun, salads, grilled items. Cross-contamination in kitchen possible, but waiter said he tells kitchen GF and they prepare on separate counter. No issue, and my daughter is very sensitive.

Celiac

Overall Rating

Review


There is a full allergen menu and the staff works with you well. I have always done well with the fajitas

Overall Rating

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Had ribs no sides. Service sucked they never brought a gf menu to me.

Overall Rating

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It’s a chain restaurant, so you get chain type service. The GF menu is posted online, and is easy to navigate. The servers have a fairly good knowledge of GF menu options. I remind the server at least twice, and I’m adamant that it’s an allergy, not a preference.

Overall Rating

Celiac friendly?

No

Review


Did not know much about Gluten free. I got gluten free streak and mashed potato. I warned them multiple times and still for some reason there was bread on top of my meal. They did not apologize or ask if I wanted anything different

Celiac

Overall Rating

Review


This is a chain restaurant with a GF menu that has some options. I had the 1976 chili tacos. The staff wasn’t too knowledgeable but they were accommodating to my request of glove change. I did not get sick which was nice since I was on vacation.

Overall Rating

Celiac friendly?

Yes

Review


Server and cooks went out of their way to ensure I got a good meal without getting sick. I definitely recommend them

Celiac

Overall Rating

Celiac friendly?

No

Review


This location was very clear with me that their food was not gluten free and they could not assure I would be safe. Could not even order a margarita. Ended up drinking a cider and eating somewhere else! They did say the fajitas may be good but not for someone with celiac.

Overall Rating

Review


Had just started with a lethal wheat allergy and was quite sad that my wheat life was over. This was the first safe place I was able to eat out at. This Chili’s had a variety in their menu and I was able to eat. Ribeye with loaded mashed potatoes and steamed broccoli. Such a basic, but so tasty, yet GF meal. It’s a definite go-to for me. 😋

Celiac

Overall Rating

Review


Ordered food to go. Had the ribs with bbq sauce, corn and mashed potatoes. Also ordered a side salad no croutons. I specified I was ordering from the Gluten Free menu. Entree was great. Salad had a hidden crouton. 🙄Luckily I found it before eating it. Servers/kitchen needs educating that celiac customers can’t just have the croutons picked out. Don’t be lazy and make a fresh salad.

Celiac

Overall Rating

Celiac friendly?

No

Review


My Celiac son order the fajitas with corn tortillas specifically telling the server he had Celiac. He ate one and half before my husband who had taken him there noticed they were flour tortillas and not corn. She said it was the kitchens mistake and apologized profusely however the damage was done. They tried to make up for it by taking the meal off the bill and gave them a $20 gift card but we will never go back with that kind of carelessness. Be very careful if you go.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I told the waiter I have celiac when I made my order, and a few minutes later the manager came out and said she also has celiac, and is going to make my food to make sure it’s safe. She told me to ask if she (her name is Sunshine) can make my food whenever I come back. Also, the ziosks at the tables have allergen menus on it, and includes cross contamination as a category!

Not celiac

Overall Rating

Celiac friendly?

No

Review


If I could give zero stars I would, but it’s making me give at least a 1 star rating. I recently became gluten free after learning I had an auto immune disease. I’ve been terrified of going out to dinner but after 3 months of eating strictly at home, went out on a dinner date with my husband. I did my research, looked at the menu ahead of time, told my server I was gluten free, ordered off the gluten free menu. Ordered the grilled chicken fajitas (corn tortillas). I ate 2 1/2 of my delicious fajitas before the waitress came back and told me they gave me flour tortillas by mistake. This is why we just should stay home

Celiac

Overall Rating

Celiac friendly?

No

Review


Not a great experience overall and then got immediately glutened; would not recommend

Celiac

Overall Rating

Celiac friendly?

No

Review


DO NOT eat here if you have Celiac! just left and I am already hurting and getting a headache. Told the server I have celiac and ordered off the gluten free menu. After eating a bit of it I could feel my stomach churning. I told the server to let management know they need to take those items off the gluten free menu. They still charged me for them and didnt even apologize. The hostess seemed like the only knowledgeable person there so because of her I gave them a 2 instead of 1

Overall Rating

Celiac friendly?

No

Review


No gluten free menu. Staff doesn’t know anything about that.

Celiac

Overall Rating

Review


Be cautious because their corn chips are fried with their breaded items, making them exposed to gluten. It is listed as gluten free on their menu, and the wait staff has always said they were gluten free. But during our last visit, one staff member was nice enough to tell us how they are prepared.

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