715 E University Pkwy, Orem, UT 84097 Directions
Top Reviews
Overall Rating
Review
It is possible to eat here safely but it sometimes requires vigilance. They touch the flour tortillas all the time, so you have to request gluten free for an allergy. Then make sure they change their gloves and don’t touch anything with gluten. Avoid the lettuce and cheese, or ask for some from the back, because the stuff at the counter has been reached into. They generally do all this without requesting it, but it varies by day and employee. Non-busy times are always best. They have a tip jar, so I try to tip when they do it right without me having to remind them, but you can’t add a tip to the credit card tab, so it’s good to have a little cash for that.
Notes
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
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Reviews of this Chain
Overall Rating
Review
This was literally the worst experience I’ve had at Chipotle, ever. Normally the ones I’ve been to have knowledge of changing out spoons and washing hands and no one on the staff had any idea what they were doing. I try to explain several times but finally gave up when I realize they weren’t understanding and there was a huge line behind me. I would never recommend this chipotle to anyone who had a gluten sensitivity or allergy.
Safety
How confident are you that this establishment takes safety precautions against cross-contamination?
— Not at all
Quality & Quantity
Is there a gluten-free menu?
— No gluten-free information on the menu
How much of the menu is available gluten-free?
— Some
Overall Rating
Review
We told the person that my daughter had celiac disease and they immediately, without being asked, started cleaning the counter and changing gloves. They brought out fresh ingredients from the back and got out new, clean utensils. It was extremely impressive .
Safety
How confident are you that this establishment takes safety precautions against cross-contamination?
— Very
Safety Feature Ratings
- Staff is knowledgeable and can answer questions
- Staff will clean kitchen space or change gloves if asked
Quality & Quantity
Is there a gluten-free menu?
— Gluten-free items are marked on the main menu
How much of the menu is available gluten-free?
— Most
How would you rate the taste and quality of the gluten-free food you tried?
— Excellent
Other
Other Characteristics
- Good for dairy-free
- Good for kids
- Good for lunch
- Good for takeout
- Good selection of healthy options
- Offers delivery
- Offers online ordering
- Offers outdoor seating
Overall Rating
Review
I mentioned I was celiac and the staff was amazing! Brought out fresh items of food choices, new utensils, changed gloves and wipes off service areas.
Safety
How confident are you that this establishment takes safety precautions against cross-contamination?
— Very
Quality & Quantity
How much of the menu is available gluten-free?
— Most
How would you rate the taste and quality of the gluten-free food you tried?
— Excellent
Overall Rating
Review
Whenever I go I let them know I have celiac’s and they will ask me what I want they’ll take the spoons out replace some of the queen spoons and they also clean all the countertops. I usually just get a bowl but I think they might have corn but I’ve never try it so I’m not 100% sure. I’ve been at this location several times the staff is very knowledgeable and very friendly when I asked them to fix change their gloves and so forth. I’ve eaten here quite a bit and I have not got sick.
Safety
How confident are you that this establishment takes safety precautions against cross-contamination?
— Very
Quality & Quantity
How much of the menu is available gluten-free?
— Some
How would you rate the taste and quality of the gluten-free food you tried?
— Excellent
Other
Other Characteristics
- Good for dairy-free
- Good for kids
- Good for lunch
- Good for takeout
- Good selection of healthy options
- Good vegan options
- Good with other allergies
- Offers delivery
- Offers outdoor seating
Overall Rating
Review
The staff member I was fortunate to work with was very accommodating. She washed her hands and changed gloves, and when I asked, pulled fresh toppings for me -- all without making me feel like a "difficult" customer. (And we all know what that feels like.) She also used new serving utensils for each item in my bowl.
Safety
How confident are you that this establishment takes safety precautions against cross-contamination?
— Very
Safety Feature Ratings
- Staff is knowledgeable and can answer questions
- Staff will clean kitchen space or change gloves if asked
Quality & Quantity
Is there a gluten-free menu?
— No gluten-free information on the menu
How much of the menu is available gluten-free?
— Some
How would you rate the taste and quality of the gluten-free food you tried?
— Excellent
