Chipotle
$ • Quick Service Restaurant
Most Recent Reviews
You cannot trust chipotle due to the utensils all touching flour tortillas. It doesn’t matter if they change gloves or not when flour contaminates everything.
Notes
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Photos
More Reviews
I've eaten at other Chipotle's and had no problem. But this one in the ATL airport was different. I told the first employee at the counter that I have a gluten allergy and asked her to change her gloves. She gave me *major* attitude and that look that makes you feel horrible for asking. She then proceeded to change her gloves, but did it at a snail's pace (I'm talking almost 4 minutes just to change gloves), making me feel even more terrible for making the people behind me wait (normally I wouldn't feel as bad but we're at an airport and I'm sure many people were trying to get to their gate to board).
Once she came back she made my salad with meats and beans, and then passed in on to the next employee. I then asked him to change his gloves, which he was happy to do, but it still made everyone else behind me even more backed up. The first employee should have just made my meal the whole way to avoid this problem.
While I was waiting for the second employee to change his gloves, the first employee made the customer behind me's burrito (clearly touching the flour burrito). She then *reached over and touched my bowl - the INSIDE of it - to push it over to make room*. I told them I could no longer eat it because she touched the food with contaminated gloves. I felt horrible for wasting the time of the customers in line behind me. And because this whole encounter took much longer than it was supposed to, I had to go straight to my flight and wasn't able to get any other food (that's my fault though, should've arrived earlier at the airport).
Anyways, I'll continue to go to the Chipotles I know I can trust, but I will never come to the ATL airport Chipotle again.
Staff rolled eyes and said “damn you’re my third one of those today”. I didn’t eat there.
We eat at chipotle several times a week. If you tell them you are gluten free they will change their gloves wash their hands and most of the time offer to get you new spoons which is what we have to do. As a person with celiac this is something I am so grateful for. All you have to do is ask. Their food is fabulous. Hopefully this location does the same thing: hate I am flying out of concourse A. Would have eaten there.
Concourse d. Gate 28. Reliable chain restaurant. Last I checked all meats and beans were gf. Ask server to change gloves for allergy. Ask for foil to warm your corn tortillas.
I asked if they had a GF list or menu, the girl behind the counter pointed me to the menus in a bin. It did not have any allergen info on it. I left.
Good GF food near D29. Chipotle is always reliable for me.
Reviews of this Chain
What I appreciated as soon as I told staff I had celiacs is that they immediately put on fresh gloves. I don't feel 100% confident that there wasn't cross contamination. The work area was clean and tidy though.
I love to eat here, almost everything is gluten free except the burritos and tacos
This chipotle will take the proper precautions when prompted. They will wash their hands, change utensils, and get potentially cross-contaminated toppings from the back. Some of the staff is not knowledgeable but all have been willing to learn.
New Chipotle location opened recently. The usual Chipotle GF options: burrito bowls, salads, tacos, chips and guac. Food prep minimizes cross contamination contact. I've had a good experience both times I've been there so far.
I ordered chips and guacamole and asked if they could scoop my guacamole from a fresh container to prevent cross contamination. Initially the young man agreed but then an older gentleman who was his boss raised his voice and refused. I did not want to risk getting sick so did not eat here. The older man raising his voice was rude and embarrassing.
