Awesome service! The lady immediately changed her gloves when I told her I had a gluten allergy and was very careful making my bowl. Food was delicious and no adverse reactions.
Yes
Outstanding training for Celiac's guests- bravo on entire chain.
Yes
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
My first time eating here after diagnosis with celiac, and they changed all the safety boxes for me -- washed hands and switched gloves, and got my hand-picked ingredients from a fresh bin. No complaints!
— Very
— Most
— Excellent
I just got really sick from here. I got the pollo asada bowl. They are good at changing gloves when I tell them it's gluten free. Unfortunately, their food line is cross contaminated. I know I can ask them to go in the back to get the food but I didn't.
— Not very
— No gluten-free information on the menu
— Most
— Excellent
I decided to finally give Chipotle a chance. I went during a slow time. I asked if they could get ingredients from back. Answer was no, our gluten free protocol is change ladles and gloves. I thought if current ladle touched flour tortillas and has been sitting in food how does a new ladle change anything? But I decided to go with it. Luckily, I took it home to eat because I was sick before getting halfway through my food. Still sick next day. I do not recommend.
— Not at all
— Most
— Excellent
The spoons touch the tortillas everything is contaminated and I always get sick
— Not at all
— No gluten-free information on the menu
— None
— Excellent
Most of the time I go in there the staff are clueless about preventing cross contamination. They ask me if I want a tortilla after telling them I'm gluten free and they get snippy if I ask them to change their gloves after I see them out their hands down on a troika. I've tried to give them the benefit of the doubt by I've had reaction the past three times I've eaten there and will never eat there again.
— Not very