Have had a series of not so great experiences at chipotle recently, and this was one of the worst. When I said I had an allergy to gluten (I use the term allergy since restaurants tend to be more familiar to dealing with allergies than what celiac js), the employee said “I don’t even know what here has gluten in it to be honest”. Honestly I should’ve just walked out after that. Cross contamination in a lot of the bins. Got sick after. Pretty disappointed in chipotle, I always considered it a safe bet until recently.
— Not very
— No gluten-free information on the menu
— Some
— Average
As soon as I mentioned the word “allergy”, the server threw away the bowl she had touched, took off her gloves, washed and sanitized her hands, and put on fresh gloves. She asked what I wanted in the bowl, and I asked if she had fresh containers she could pull from, and she immediately said, “Oh yes!! I’ll get yours from the back, not from here. I just need to know what you want.” She did everything to prepare my bowl and didn’t let anyone else touch it. Excellent service!! Added later… I’ve now been to both this Chipotle and the one in Morrisville Park West, and I’ve had better experiences with the Wrenn Drive location in their understanding and kindly accommodating our Celiac needs. I feel like the staff must be better trained at this location.
— Very
— Some
— Excellent
Sensitive celiac never had a problem with any chipotle. This one gives generous portions too.
Yes
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
A go-to place for me.
Yes
Yes
Everything except flour tortillas is GF. They are good about changing gloves if you ask.
Yes
Delicious Gluten free Mexican food. The guacamole is divine!
knowledgeable staff, helpful and friendly, good vegetarian options
Very knowledgable! All items are gf except flour tortillas. Good precautions to prevent cross contamination. We love the steak tacos (hard corn shells).
I appreciate their variety of gluten free options. My daughter complains about the beans being spicy but she’s just a picky eater overall. She does enjoy the rice, queso, chicken, chips, etc. I like that I can get her a full kids meal here.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
A manger is celiac and makes an effort however there is a lot of cross contamination and any type of veggie will have gluten contamination because the quesadillas are cut on the same cutting boards all veggies are cut on with minimal sanitizing and no discretion of which one is veggies only
— Not very
— No gluten-free information on the menu
— Not Much/None
— Excellent
Yikes. I've seen some Chipotle's that are fairly safe but today was not it. The server knew what cross contamination was, and she changed gloves, washed her hands, wiped down the counter, but while she was wiping everything down crumbs were falling back into the bins, and I was watching them serve before hand and the ladles would brush right against the tortillas before going back into the containers. It was probably right after the rush too. Didn't even bother ordering because I knew I'd be sick.
— Not very
Not to bad. Have to explain a little w some staff members. Never had an issue
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
Not celiac level gluten free friendly, unable to get food from the back and don’t really understand cross contamination!
— Not at all
— No gluten-free information on the menu