Based on earlier reviews, they seem to be more allergy conscious now. I asked the first employee to change gloves, which she had the other employees on the line do as well. They also now pull cheese/lettuce out of dedicated containers. The only critique I have is that the employees seem a bit annoyed to go through the process...but they might just not have great customer service in general.
Literally the worst for people with gluten allergies/celilacs. I asked for the corn tortillas (since everything else is gluten free, except the flour ones) and they refused constantly to use them, change gloves, or even attempt to make an allergy free environment. Ended up just getting a bowl of rice and beans as I was tired of debating them.
Offers gluten free options, however, the customer service at this location is horrendous. Staff is uneducated about both the menu and allergies. Asking the employee to please change gloves due to an allergy seemed insulting to her. Totally refused to open a fresh package of cheese to avoid using the contaminated cheese at the prep station. I would not suggest this location to anyone even if they do not have allergies, which is a shame because I have had exceptional experiences at other Chipotle locations.
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Absolutely the worst experience at this chipotle. After them contaminating 2 bowls and speaking to a manager I walked out without lunch.
Great. Never had issues at any Chipotle. The soft shells must stay together well enough that they don't contaminate the burrito bowls. Everything but the soft shells are gluten free. Even the chips are cooked in a dedicated fryer.
Our first time eating out in a while. It seems like its not possible to do that these days. Heard about this place through the app. They where extremely understanding and helpful. No attitudes or complaints. Went the extra mile even on cross contamination. My wife is very sensitive, and had no issues. We will be back
They dip the spoons into the tins after touching the gluten wraps. Everything on the line is cross contaminated.
— Not at all
— Gluten-free items are marked on the main menu
— Not Much
First time eating at Chipotle since going GF about 6 years ago. Food and service was great. If you are sensitive to dairy be aware they add quite alot of sour cream so I would ask for them to put only a little on. Overall, I would eat there again!