Chipotle

5 ratings
$ • Quick Service Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Rice Bowls, Tacos, Tortilla Chips
50% of 4 votes say it's celiac friendly
2500 E. Colfax Ave.
Denver, CO 80206

Top Reviews


Celiac

Overall Rating

Review


All I had to do is say I am Celiac and they told me all the precautions they would take to prevent cross contamination. Everything is GF except the flour tortillas. They changed gloves, changed serving spoons or for new product for all the items I wanted. I told them I was impressed with all they were doing. They were surprised saying that is their protocol.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good vegan options
  • Offers delivery
  • Offers online ordering
Updated 1 year ago read full review

Celiac

Overall Rating

Review


Cross-contamination is an issue at Chipotle.

Celiac friendly?

No

Updated 4 years ago read full review

Overall Rating

Review


I VISITED THIS RESTAURANT ON 5/9/14. AT THAT TIME WE SPENT OVER 14 EACH ON A BURRITO BOWL AND QUESO-RITO( YES I KNOW ABOUT HIDDEN MENU ITEMS THATS HOW MUCH I LOVE THIS PLACE) WE GOT HOME AND PROCEEDED TO CONSUME OUR FOOD ONLY TO FIND THE STEAK TOUGH AND THE RICE HARD, WE CALLED THE STORE THAT DAY AND SPOKE TO VERONICA WHO CLAIMS SHE IS THE RESTAURANTEUR OF THIS ESTABLISHMENT - A FANCY WAY TO SAY MANAGER. SHE WAS INFORMED OF OUR DISSATISFACTION AND RESPONDED WITH "I HAVENT HAD ANY OTHER COMPLAINTS " AFTER DISCUSSING WITH HER THE IN FURTHER DETAIL OUR DISSATISFACTION IN CORRELATION TO THE AMOUNT OF MONEY WE SPENT SHE AGREED TO " REFUND THE ORDER OR REPLACE IT" WE THEN WENT BACK TO THE STOR ON 5/12/14 WHERE WE WERE TOLD THAT WE NEEDED TO FIND OUR RECEIPT IN ORDER TO BE COMPENSATED CORRECTLY. ALTHOUGH I HAVE NEVER HAD AN ISSUE BEING TAKEN CARE OF AT A CHIPOTLE AND OFFERED TO SHOW MY CHARGE FROM MY BANK ACCOUNT TO THE MANGER ON DUTY ( ANGELICA?)SHE TOLD ME VERONICA SAID NO WE NEEDED THE RECEIPT. I OBLIGED WITH OUT ANY COMPLAINT AND CAME BACK THE NEXT DAY 5/13/14. WHEN WE RETURNED THE NEXT DAY I WAS TOLD SHE WAS ONLY GOING TO REPLACE ONE OF THE ORDERS AND THAT WAS WHAT HER MANAGER VERONICA TOLD HER. I PROCEEDED TO PLEAD MY CASE AS TO WHY HER RESPONSE WAS UNACCEPTABLE. WHEN I ASKED TO SPEAK WITH VERONICA MYSELF SHE TOLD ME VERONICA WAS TOO BUSY TO TALK TO ME. WHEN I POINTED OUT HER CUSTOMER SERVICE AND ATTITUDE WE WAY BELOW PAR SHE TOLD ME " DONT TELL ME HOW TO DO MY JOB" . WHEN I TOLD HER HER RESPONSE WAS NOT WHAT WE WERE TOLD ORIGINALLY AND SHE HAD NOW MADE ME VISIT THE SAME PLACE 3 TIMES OVER 1 ORDER HER RESPONSE IS I WILL CALL THE POLICE ON YOU TO WHICH I REPLIED FOR WHAT? BECAUSE IM A DISSATISFIED CUSTOMER AND YOU ARE NOT HONORING YOUR WORD AND CORE VALUES? GO AHEAD. I THEN ASKED HER FOR HER NAME AND SHE REFUSED TO GIVE IT TO ME. I THEN TURNED TO THE EMPLOYEES ON THE LINE ( ONE WHO DEFINITELY DESERVES KUDOS AND I WILL GIVE THAT SORY TO YOU LATER WHEN YOU CONTACT ME) AND ASKED HER NAME? THE "MANAGER" THEN SAID ANGELICA MY NAME IS ANGELICA VERY RUDELY. SO I DOUBT SHE GAVE ME A REAL NAME. I THEN ASKED FOR ME REFUND CAUSE AT THAT POINT I DID NOT WANT TO CONSUM ANY PRODUCT MADE BY HER HANDS AS IT WAS FULL OF HATE. SHE THEN CALLED VERONICA- THE ONE WHO WAS TO BUSY TO TALK TO ME - BECAUSE "SHE WAS NOT GOING TO DO THAT" AFTER REFUNDING FOR 1 BURRITO ON THE ORDER SHE SLAMMED MY REFUND DOWN ON THE COUNTER AND SAID LEAVE MY STORE.... NOW I KNOW THIS IS NO HOW STEVE ELLS ENVISIONED HIS CUSTOMERS BEING TREATED. HIS VISION IS FOOD WITH INTEGRITY BUT HS EMPLOYEES HAVE NONE? THIS IS UNACCEPTABLE ON HOW I WAS TREATED AND HOW THE ISSUE IS STILL NOT RESOLVED.

Celiac friendly?

No

Updated 7 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List
  • Gluten-Free Menu
  • Rice Bowls
  • Tacos
  • Tortilla Chips

Categories

  • Dairy-Free Friendly
  • Delivery
  • Fast Food
  • Keto Friendly
  • Kid Friendly
  • Lunch
  • Mexican
  • Nut-Free Friendly
  • Online Ordering
  • Paleo Friendly
  • Peanut-Free Friendly
  • Quick Service Restaurant
  • Takeout
  • Vegan Friendly

Notes


Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.

From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."

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More Reviews


Overall Rating

Review


Great gluten free, vegetarian & humanely raised animal options.

Updated 9 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


I love Chipotle. There's only one item that they serve that contains gluten. And only one item that contains Dairy. The soft tortillas at the very beginning of the line are the only wheat item. So if you get a burrito bowl instead of a tortilla at the beginning and let them know there's an allergy, they will change their gloves and the rest of the line is good. For dairy-free, just popped out on the cheese! We have never gotten sick at Chipotle, at any location.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for keto
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good vegan options
  • Offers delivery
  • Offers online ordering
  • Offers outdoor seating
Celiac

Overall Rating

Review


Went here hoping to grab something safe before getting on Amtrak. Their seemed to be a language barrier regarding “gluten allergy” (yes, I know celiac is autoimmune, but gluten allergy seems to get more attention in restaurants). I tried explaining the protocol as I have been to many chipotles before. She got the manager. The manager handed me an allergy card, changed her gloves, and then refused to get fresh food containers even after explaining to her that it was contaminated by the tortillas. She said “that’s too bad” and put away my burrito bowl container and then said goodbye. I went across the way to Cava where I had no problems. Unfortunately, this Chipotle is not safe like I’ve known every other Chipotle in the US to be.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Offers online ordering
Celiac

Overall Rating

Review


As soon as I mentioned the word “allergy”, the server threw away the bowl she had touched, took off her gloves, washed and sanitized her hands, and put on fresh gloves. She asked what I wanted in the bowl, and I asked if she had fresh containers she could pull from, and she immediately said, “Oh yes!! I’ll get yours from the back, not from here. I just need to know what you want.” She did everything to prepare my bowl and didn’t let anyone else touch it. Excellent service!!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Good with other allergies
  • Offers delivery
  • Offers online ordering
Celiac

Overall Rating

Review


Happy to be able to order without worry tonight. You can just ask for the person preparing your food to change gloves!

Quality & Quantity


How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Took my celiac son there yesterday, told them I needed celiac safe, they wiped down everything, changed spoons, brought out fresh stuff, washed hands, changed gloves. Awesome, no problem!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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