Review of Chipotle

528 E. Green St., Champaign, IL 61820

Overall Rating

Review


The food is the same across every Chipotle I've been too. However each one is different on how they handle the situation when you say gluten free. This experience was not a good one and basically killed my appetite. The first employee grabbed a bowl and asked what rice without changing her gloves. When I informed her she needed to change her gloves and that a new bowl was required, she whispered to another employee and left the line. That employee had on new gloves, dished the rice and then handed it off to another employee who did not have on clean gloves. I informed both employees that I needed a new bowl and that normally one employee handles the bowl. They both looked at me like I was crazy. Just really poor customer service and an obvious sign of lack of training by management.

Updated 8 years ago

Celiac