Chipotle
$ • Quick Service Restaurant
Most Recent Reviews
We have been to many Chipotle restaurants around the country and I always feel like I'm holding up the line when I order gf. In this one the girl that served didn't hesitate when I said allergy ( I know it'snot an allergy, but that gets the point across). She immediately washed her hands and changed her gloves. She asked if I wanted her to take it down the line (I did) and she just moved it right along! No hold up what-so-ever! I wish all Chipotle's moved that smoothly with gf. 90-95% of the time it's pretty easy. The rest of the time I get the deer in the headlights look. Then I just ask for someone that's dealt with allergies. Again though, this one on Dale Mabry Blvd was great!
The staff said everything is gluten free except for the tortillas. Unfortunately, the person serving us used their fingers to put ingredients onto the dishes (gloved) after they handled tortillas, causing all ingredients to be cross contaminated.
I went here today for lunch. I told the girl I had celiac disease, she took her gloves off, informed her co-workers and stayed with me down the line. I really appreciated it!
Notes
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
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More Reviews
Great on the run fast food that's not fried foods. Taste great pretty much the entire counter is GF other then the wraps. Let the server know and they will change gloves. They also have a card that will tell you what's all gluten free if your unsure.
Chipotle on Westshore in Tampa: Visited here with another Celiac. Informed the server, who said, "Huh?" My heart sank! I had heard good things! Then another, more knowledgeable server stepped in, and said, "I got this." She changed her gloves and prepared our lunch. It was great! Next visit, again, high hopes, ask employee to change gloves d/t celiac. She looks at me like I have two heads and says, "You want me to change my gloves?" So disappointed. Food is good, love the philosophy, but GF training is very inconsistent! Would be 5 stars if I knew we could get great GF service every time.
Reviews of this Chain
I have been there many times and they have always accommodated to my needs and I have never gotten Glutened there. It is our families go-to spot when we are on vacations and on the road.
I informed them of our gluten allergy and they looked a little confused. He asked if I wanted him to change gloves. I said yes, and the utensils, please. They looked a little annoyed at changing the utensils and they did not wipe anything down. They seemed young and maybe not trained in what to do for a food allergy.
Manager is understanding and will get fresh ingredients from the back to avoid CC
The staff does a great job all you have to say is "celiac order" and 1 person will take off their gloves wash hands and take you whole order down the line. Really quick about it and super kind!
Fantastic experience for Celiacs! This amazing team including Pearson and Kaitlynn, changed all the spoons, changed all the cold food, wiped down the counter, and washed hands & changed gloves for us before preparing our food. This team really understood the needs of celiacs, and did everything they could to avoid cross-contamination to provide the best experience. The food was delicious and fresh. The best chipotle experience we have had in years.
