This was the worst Chipotle I have been to in terms of Celiac safe. The staff was untrained, not knowledgeable and rude. The employee did go to the back to wash his hands and put on new gloves. However they refused to use safe ingredients from the back. They told me they would only serve from the line. I explained the spoon may have touched the flour tortillas. They said there was no problem and brought out the cheese bag to show me the nutrition label - not helpful. They openly talked about us to each other and rolled their eyes. I then asked about their chips and they told me they are flour not corn. Unless there was a change they truly had no clue.
This store used to be great. Unfortunately, they appear to have new management and are now one of the worst Chipotle stores that I have ever seen. Employees are trained to cross contaminate all options. I have repeatedly seen them use their gloved fingers to wipe food off of serving spoons after touching tortillas. Management made It very clear that it wasn't a problem and they don't plan to change anything. If you are celiac, stay far, far away from this store.
Staff always changes their gloves and walks me through the line when I notify them of my gluten allergy. New toppings are brought out if needed. Have eaten here several times with no reactions.
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
I used the online menu so I would know what was GF. I ate a bowl with the cilantro rice, steak beef, pinto beans, sour cream, cheese, and lettuce. The staff really didn’t seem like they knew what gluten free meant but maybe they did 🤷🏻♀. I didn’t get sick.
This was literally the worst experience I’ve had at Chipotle, ever. Normally the ones I’ve been to have knowledge of changing out spoons and washing hands and no one on the staff had any idea what they were doing. I try to explain several times but finally gave up when I realize they weren’t understanding and there was a huge line behind me. I would never recommend this chipotle to anyone who had a gluten sensitivity or allergy.
— Not at all
— No gluten-free information on the menu
We told the person that my daughter had celiac disease and they immediately, without being asked, started cleaning the counter and changing gloves. They brought out fresh ingredients from the back and got out new, clean utensils. It was extremely impressive .
— Gluten-free items are marked on the main menu
I mentioned I was celiac and the staff was amazing! Brought out fresh items of food choices, new utensils, changed gloves and wipes off service areas.
Whenever I go I let them know I have celiac’s and they will ask me what I want they’ll take the spoons out replace some of the queen spoons and they also clean all the countertops. I usually just get a bowl but I think they might have corn but I’ve never try it so I’m not 100% sure. I’ve been at this location several times the staff is very knowledgeable and very friendly when I asked them to fix change their gloves and so forth. I’ve eaten here quite a bit and I have not got sick.