Please read this review. The guy or the girl takes off the gloves and his or her hands. Then washes his or her hands and then put new gloves on. Change the spoons and fresh toppings. Wipe down the surface. For the soft corn tacos they put tinfoil on it no cross-contamination for the soft taco warmer. This place is celiac friendly :)
I watched the spoons and ladles go all over flour tortillas and then back. This place is a cross contamination nightmare.
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Staff was awesome. Washed hands, changed gloves, changed all of the serving spoons, used shredded cheese from a new container, and packaged gluten free meal separately from the other items.
Staff changed their gloves, cleaned off the counter, used clean utensils and kept everything separate. Felt really happy that the moment I said celiac the staff started their protocol like clockwork to keep me safe :)
They always take precautions by changing gloves and spoons, as well as getting a fresh container of lettuce so they're not grabbing lettuce that may have come in contact with contaminated gloves. I've never had a problem and have been impressed with their protocol.
Update: I've gotten sick a couple of times now since I wrote the original review.
There were options on the website, however, the particular server I had did not offer to give me corn tortillas and I had to get a bowl instead. He was kind of bratty if we are being honest
— No gluten-free information on the menu