I’d read lots about these outlets bring relatively friendly for allergies given it’s a fast food outlet so I thought I’d give it a go and was pleasantly surprised! As soon as I mentioned I was coeliac and couldn’t have any gluten the team member washed hands, changed gloves and managed my order all the way fish the line. It was well priced and delicious I really enjoyed it for a quick grab and go option! Especially in the Chinatown area where you couldn’t really read much of the packaging in delis, order safely from restaurants and otherwise everything else seems to be bakeries!
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
I told the woman making my food that I had celiac and she INSTANTLY offered to wash her hands and change her gloves without my needing to ask and then only used new/untouched ingredients to further avoid cross contamination. This location and its workers go ABOVE AND BEYOND!!! 10/10
— Very
— Most/All
— Excellent
Yes
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
The food can easily be gluten free and we enjoyed our meal but the staff was not well educated so I had to train them on how to handle the food. They make everything in front of you so it's easy to do.
Everything is gluten free except for the wheat burrito wraps. Ask for a glove change. FYI Almost all items are served with utensils but some items are grabbed with hands and may be cross contaminated, like the lettuce. Tasty and quick.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
It's Chipotle, exactly as you'd expect from a Chipotle though the average age in the restaurant when I was there was about 20 due to it being a college town. New employees were being trained but doing a great job. I did not ask for gloves to be changed but I didn't have problems with crunchy chicken tacos, guac and hot sauce.
— Very
— Most/All
— Excellent
Chipotle is a safe place for me but this location SUCKS. Do not go here!
Lately they are really strained by lack of staff and many new staff. This location is so busy that they have a hard time wiping down counters, etc. Ordering it “gluten free” turns into this big production with a line forming behind me, with me feeling embarrassed because I seemingly need a ton of “special treatment “. When you tell them it's gluten free, they change gloves and spoons/serving tongs, and will even get lettuce, etc from a fresh container if you want. The same person will take you down the line so as to avoid cross contamination in adding toppings. Great concept if you have enough people to help the other customers…
I just wish you could request the same for orders on the app, but I guess it would be the same inability to do it with as busy as they are.
— Not at all
— No gluten-free information on the menu
— Most/All
— Good
I love the amount of options available. But boy is the work area messy. I make sure to only order items they don’t have use their hands for to avoid cross contamination
— Not at all
— Most/All
— Excellent