I’d read lots about these outlets bring relatively friendly for allergies given it’s a fast food outlet so I thought I’d give it a go and was pleasantly surprised! As soon as I mentioned I was coeliac and couldn’t have any gluten the team member washed hands, changed gloves and managed my order all the way fish the line. It was well priced and delicious I really enjoyed it for a quick grab and go option! Especially in the Chinatown area where you couldn’t really read much of the packaging in delis, order safely from restaurants and otherwise everything else seems to be bakeries!
I told the woman making my food that I had celiac and she INSTANTLY offered to wash her hands and change her gloves without my needing to ask and then only used new/untouched ingredients to further avoid cross contamination. This location and its workers go ABOVE AND BEYOND!!! 10/10
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
I got seriously sick after eating here and am writing this review while recovering from sickness. It's unfortunate because the staff was wonderful and took great precautions with my intolerance and even took stuff from the back to limit cross contamination. Will probably not be coming back to this location.