Chipotle

I’m Celiac and eat her at least twice a week, safely! The staff looked at me like I was speaking a foreign language when I said Celiac, but as soon as I said “wheat allergy”, staff knew exactly what to do- they took off their gloves, washed their hands, changed out all spoons, and grabbed my shredded cheese from an entirely new container that had not been touched. They were very understanding as well! Very thankful for this place!!

They went through the line with me, changed all the spoons, and changed their gloves. Very small chance of cross-contamination and VERY understanding.

This place is celiac friendly is because Long as you tell them you have an allergy. It safe to eat

My first few visits were very celiac friendly. I even felt safe ordering via the app until they got my order completely wrong. After that, I tried to go in to order food. Multiple times I have walked in and observed employees placing spoons on flour tortillas and tortillas spilling over into the rice and meat. I’ve walked out. Called Manager and discussed why that is not safe. Was told, oh, we aren’t supposed to do that. I know, but it’s happening. Disappointing but I won’t be risking it.

Do not eat at this location. We have been instructed to place our online order with the name Gluten Allergy for each meal. This has mostly worked very well for us. I ordered crispy tacos with the name Gluten Allergy and was given soft wheat tacos which one of my celiac children nearly ate. Go down to the one closer to Tanque Verde on Grant. It’s super clean and we’ve never had an issue here.

Staff was so great about immediately changing out the spoons, washing their hand, and putting on fresh gloves before making my food. Such a good experience!

I have Celiac and I am thankful this location knows what to do to keep me safe. I’ve been there several times but the last time they were swamped and I hated to tell them, but I did. They changed gloves, utensils, and got new items from the back and kept smiling the whole time!

Extremely safe!!! I’ve eaten here several times and have never (so far) gotten sick! The staff are phenomenal making sure I’m safe. They change their gloves, wash their hands, change utensils, etc. Amazing!

Oh my gosh!!! Best gluten free tacos I’ve ever had it’s completely safe and I could eat three more! I loved it and the one I went to had a employee with celiac so she was a huge help. I love this sooo much.

I came right at the beginning of Sunday lunch and they were very accommodating even with so many people. They were very nice about changing gloves for me and were super nice!

Got a rice bowl with black beans, fajita veggies and guacamole. Tested with my new Nima and came back safe/GF. Lady changed gloves.

Staff rolled eyes and said “damn you’re my third one of those today”. I didn’t eat there.

Staff washed their hands and they wiped the counter off before making my food. The person in charge seemed vey knowledgable.

After trying to communicate what I needed for several minutes and watching them touch tortillas after washing their hands I gave up and left. Usually chipotle does well but the people barely spoke English and had no idea.

i love eating here! the staff is very knowledgeable and are very respectful towards the customers. they changed gloves when i said i was gluten free, and answered my questions. it’s very safe and i highly recommended it!

Very nice! I just ask the worker to wash their hands, put on new gloves, and have them use different spoons as well for cross contamination. Everyone is very nice about it and most-all of the time they are knowledgeable about Celiac.

They’re really good about accommodating Celiacs. My wife hasn’t gotten sick yet and we’ve been here at least a dozen times.

Staff knew what to do, pulled from fresh pans under the table. Great.

I can’t imagine a more allergy friendly place to eat for gluten free individuals.

They are clueless on celiac. You have to patiently walk them through it. I love chipotle but they are in some serious need of training at this location. Best to eat here when they are not busy.

Great fast food option. Everything gluten free except burritos

Very happy with this chipotle. We headed here after having a terrible experience at Nao Japanese Grill (don’t go there if you’re a celiac), and I was very relieved to be somewhere safe. My husband told the woman dishing up food I had a gluten allergy (easier as all chipotles typically are aware), and she asked what my specific allergy was, so we said celiac. She washed hands, changes gloves, and switched all of the spoons without me asking (I usually have to ask them to do that!). I didn’t even have to ask for fresh lettuce, they knew that it was needed due to cross contamination. I did not have a reaction after- would feel more than comfortable eating here again.

I explained to multiple employees that I had a severe gluten allergy and they refused to change things out, rudely telling me “it’s fine, it’s okay,” clearly not understanding that I can’t just “skip” some precautions. I ended up leaving and going to another restaurant. I would have given zero stars if possible, don’t go here if you have a true allergy, disrespectful.

They were super friendly and accommodating! Washed their hands, put on new gloves, used fresh utensils and fresh cheese and guacamole. Will be a new go-to!

Resorted to saying "wheat allergy" and they understood immediately. Changed gloves, used a paper towel on the handles, and got us fresh ingredient where they would normally grab handfuls (cheese, lettuce). Very accommodating every time.

For the chain in general; and Chipotle soft tacos are not gf any longer. And you would have to ask for a glove change. Other than that still a good option.

Burrito bowls are safe. I wouldn’t risk anything with a tortilla since they heat them on the same plate with flour tortillas. I haven’t had a problem with their chicken/steak in a burrito bowl. I haven’t had a problem with their chips either. Nice quick option for gluten free.

I’ve been coming to this location for a year and never had any issues with the food. The staff is super helpful. I usually get a bowl or the crispy corn tortilla tacos.

Not gf, too much cross contamination. The spoons they use touch other orders that are getting tortillas. They need separate prep with ingredients to be gf. Cant eat here without being sick unfortunately

I have gotten sick every time I’ve eaten there. (Diagnosed celiac in 2003)

Knowledgeable & extremely accommodating staff. Cleaned surfaces, changed gloves & got fresh bins of toppings from the back to avoid cc. Chips also gf at Chipotle, unlike some other named chain spots that add flour. Highly recommend this location!

All is gluten free except for the wraps. Staff needed reminded to change gloves prior to making my food to avoid cross contamination.

They are great about changing out utensils, gloves, and ingredients for new ones.

I never get sick while eating here and it is one of my favorite restaurants to go to. My boyfriend will get McDonalds and I will get chipotle and I have no issues with getting sick!

Good variety of dairy, soy, and gluten free items. Ask for them to change their gloves before preparing your food to prevent cross contamination.

I have had great experiences with other Chipotle locations, but this one was terrible. The worker was not trained well and did not want to comply with my requests about handwashing and changing gloves. Will never come here again.

This is my go to place if we are out and everyone is hungry. I let the staff know I’m gf and they take extra care to ensure my food is safe.

You can choose which items you want in your burrito bowl or salad. The food is made in front of you.

I just said the word gluten allergy and the guy working immediately moved a coworker over to continue taking orders while he took off his gloves, scrubbed his hands and put new gloves on to make our child's build your own. We do bring our own cheese to cut down on possible cross contamination but it was so awesome to not be questioned or made to feel like we were slowing things down, especially for how busy they were. We always feel great going to chipotle!!

Knowledgeable about celiac disease. Changed gloves, used fresh lettuce, cheese.

If you have a gluten intolerance and not an allergy you may be okay eating here. I am severely allergic to gluten and cannot eat at Chipotle. I get sick, even ordering a plain bowl! Not sure what items trigger my allergy.

Great service. Only the tortillas have gluten. Corn salsa and chips came with a warning from the growers, so we skipped them. Employee gladly washed his hands and put on new gloves when we told him about wheat intolerance.

Was going multiple times a week until I had a reaction to this chipotle. When busy they dont wipe down counter or change out cheese.

Great people. Cleaned off the prep area and washed hands/changed gloves without even asking. Even have separate lettuce and cheese. Very knowlegable and friendly staff. I didn't feel wierd at all when ordering. Another reason why I love this chain! :)

I went in at a not so busy time and asked if they could change gloves and do a gf bowl. She said I couldn’t have a bowl with rice because rice comes from wheat and has gluten. I didn’t feel safe and left.

Worker changed gloves cleaned space and put clean spoon in awesome food !😊

I've never had an issue when eating here. The staff is so friendly and always ensure my food is safe for me to eat. They automatically change their gloves, all utensils and provide fresh ingredients that are not cross contaminated.

Staff was very knowledgeable and assured me that precautions would be taken to prevent cross-contamination. You can watch them change gloves. Everything, as I understand it, except the tortillas are gluten free. They were very busy but managed to keep my meal safe!

Upon request they will change their gloves, the spoons and use a new container of cheese. I'm extremely sensitive and I've had no problems here.

The employee today did not understand about cross-contamination. She changed her gloves, but she was moving so fast, she had put cheese and lettuce from the tubs on the line in our bowls and had her gloves off standing at the cash register before I even knew what happened. But we did a sorry job advocating for ourselves, we’re new to this, newly diagnosed only a couple of weeks, we should have made her go back and make us new bowls after explaining to her about cross-contamination in the tubs of cheese and lettuce on the line, new gloves did nothing to protect us from that. About 20 minutes later, we both had a stomachache.

Chipotle in Mooresville does a great job with Celiac. I believe the management there is on top of it and has really trained their staff. Not only do they change their gloves, but they understand all about cross-contamination, and will get new containers of cheese and lettuce because the ones on the line have been cross contaminated by those handling the wheat tortillas.

When I asked them to change their gloves they also brought out new tubs of cheese and lettuce since they touch those with their gloves and the whole line passed down and worked together to make sure my food wasn’t cross contaminated!