Generally the staff is very accommodating and cleans the surface, changes gloves, delegate spoons. Only once when they were busy did they seem put out, but I didn’t care, I still insisted on the necessary precautions.
Chipotle is my go to when traveling, but the experience varies depending on how well the staff are trained at each location. I’ve always had great luck here and at the downtown Indy location when it comes to knowledgeable staff.
As for chipotle in general, I always ask them to change gloves and spoons (if they don’t automatically offer, which most will). Yes there is still a chance of cross contamination even when they switch utensils but I’ve never gotten sick. And they are always willing to open a fresh container of cheese if you ask, since the gloves touch the cheese directly
I usually get a burrito bowl, but I suspect there's gluten in the spices they use on the meat. I recommend going with one without spices, like the carnitas. Still my favorite restaurant!
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
I’ve been to several different Chipotle locations and have been satisfied with the precautions made for GF. This location is the exception. The staff’s knowledge about procedures for preventing cross-contact was nonexistent. The front line food assemblers were using gloved hands to scoop out food for the burritos and bowls. When I asked for toppings to be taken from new containers not on the front line (lettuce, cheese), I was told it was all good since the one person attending to my order had changed gloves (even though the guy next to him was using his gloved hands to put food on a flour wrap and then roll it up!) Awful place, don’t put yourself in danger of cross-contamination here!
Have gotten the chicken bowl. All the toppings are good. Chips are good too. I get them and almost treat the bowl like nachos. Tasty!!
— Gluten-free items are marked on the main menu
Ive been to many chipotles. Some are better than others. This is the best I've experienced. Not only did they change gloves and wash hands, they wiped counters and swapped out serving spoons. I wish all Chipotles were this great.