The young lady at the start of the assembly line was extremely understanding and helpful. She changed gloves, got a bowl from the middle of the stack and took care of my entire meal. I am happy to report that I had no negative reactions to my meal and will definitely go there again! A huge thanks for the staff's underatanding of my needs!
The one on Cortez by Lowe's is getting better. 1 to 3 stars, big move.
It's 50/50 I got sick twice here. No more
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
I usually love Chipotle, but this location seems to have issues. I’ve gotten sick the last two times I’ve eaten here. Aside from cross contact, this location also just doesn’t have as good of food as other ones.
— Not at all
— Some
— Below Average
Our family has eaten here many (perhaps dozens) of times and there have been no reactions. This applies to either dine-in or take-out. They will change gloves and utensils.
— Very
— Most
— Excellent
Everytime I go I tell them about my daughter's gluten "allergy", and they usually switch their gloves, only sometimes wash their hands before switching gloves, and then prepare the food without knowledge of cross contamination. I try and tell them about you can't cross contaminate but they look confused. Chipotle definitely needs to do better with education on allergies and cross contamination.
— Not very
— No gluten-free information on the menu
— Some
— Good
They were out of rice, unhelpful.
— Not very
— No gluten-free information on the menu
— None
— Average
Never had an issue. Everything gluten free except the tortillas
— Very
— Gluten-free items are marked on the main menu
— Most
— Excellent