Have had good experiences here in the past but on this visit they were clearly touching the serving utensils to the flour tortillas as they were making the burritos. They seem pretty good on most protocols (glove changing, offering fresh cheese) but contaminating the rice unnecessarily is a pointless fail.
I've eaten here several times. Always a good experience.
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
We ate here for the first time last night and it was great! They seemed knowledgeable about celiac, changed gloves and switched out spoons. Also, if you look online, they tell you everything they make that has gluten, which is basically just there tortillas. My celiac son who is highly sensitive ate here with no problems!
There were zero precautions taken when I said I was gluten free, though I didn't use the word allergy. in fact she changed gloves to do my nephew burrito then finished my bowl. They were nice and the food was fresh though.
— Not at all
Most of the menu is GF (not the quesadillas or flour burritos)
I told them I was gluten-free and they changed gloves and utensils. However, my salad bowl was somehow contaminated, because I had a reaction within an hour.
— No gluten-free information on the menu