Chipotle

2 ratings
$ • Quick Service Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Tacos, Tortilla Chips
50% of 2 votes say it's celiac friendly
W176N9360 Rivercrest Dr
Menomonee Falls, WI 53051

Top Reviews


Overall Rating

Review


Gluten-free safety all depends on the shift manager at this location. Numerous times I’ve eaten here no problem with great management. However, the last time an evening Sept 2021 I had the worst manager service ever! I kindly told the manager “M” my celiac issues and at first she didn’t even want to offer anything for me to eat. Once I mentioned I had eaten there a lot of times before and what the previous manager did for me she was accommodating but completely rude to me. In fact, about 15 people’s food came to completion before she dealt with mine and I mean these people were done eating and wanting to leave and I arrived 10 minutes ahead of them because I was with them but wanted to avoid holding them up. After waiting forever, I could NOT believe it when the same manager went from working the line straight to touching my food. I politely said I can not eat that because she touched it with contaminated gloves, she got angry and threw it away. Said she’d remake it “special” but when it came it was super hot with jalapeños. I didn’t ask for any of those and this had not happen before. Sadly she Never apologized for any of it, nor offered any reimbursement. My girder finally came out about 10 minutes after my group had left the restaurant but as said super spicy. Maybe that’s what she meant by she’d make it “special”?!?!

So BEWARE not every manager wants to deal with special celiac needs! VERY disappointing cause I used to go here with full confidence.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Safety Feature Ratings
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Good for takeout
Updated 1 month ago read full review

Celiac

Overall Rating

Review


Flour tortillas are the only menu item that has gluten. I ordered a burrito bowl. They had one employee dedicated to my order to prevent confusion, changed gloves and wiped down the line before preparing my food. For cheese and lettuce where they normally reach into the container, they used fresh containers to prevent cross contamination. (You May need to ask for this)

Staff was friendly, food was great, and most importantly: I did not get sick.

Celiac friendly?

Yes

Updated 2 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List
  • Gluten-Free Menu
  • Tacos
  • Tortilla Chips

Categories

  • Dairy-Free Friendly
  • Fast Food
  • Keto Friendly
  • Kid Friendly
  • Lunch
  • Mexican
  • Nut-Free Friendly
  • Online Ordering
  • Outdoor Seating
  • Paleo Friendly
  • Peanut-Free Friendly
  • Quick Service Restaurant
  • Takeout
  • Vegan Friendly

Notes


Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.

From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."

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Reviews of this Chain

Celiac

Overall Rating

Review


Our son has Celiac and we eat here all the time and haven’t had any issues yet. We have noticed in the past that there could be come cross contamination with the cheese as they use the same gloves to grab cheese as they do to roll the burritos. So we usually bring our own cheese.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Our son has Celiac and we eat here all the time and haven’t had any issues yet. We have noticed in the past that there could be come cross contamination with the cheese as they use the same gloves to grab cheese as they do to roll the burritos. So we usually bring our own cheese.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Worse service to date. The server didn't know how to deal with a gluten allergy when I asked for the manager he's too busy trying to explain to him how but would not show him went to the next customer and helped them and my server was still struggling. So not impressed with the management

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— None

Overall Rating

Review


Too much cross contamination going on. I ordered a burrito bowl with a small amount of brown rice, chicken, pico, hot sauce and a small amount of cheese. I suffered for that meal. I’m not sure that changing the gloves would help since all the scoops they use touch the flower Tortilla shells. The scoops then go back into the containers after touching the shells.

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— None

Celiac

Overall Rating

Review


Got sick instantly. They have no idea what to watch for. I also have a dairy allergy and they said "well then don't get cheese" when I told them. Don't trust it at all.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

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