Editing my review:
On our most recent trip in late September 2023 it would appear the staff is no longer trained to handle allergies. The person helping us changed gloves but first laid them on the dirty counter before putting them on. Then, she told me they could not get the cilantro rice or black beans from the back. We decided it wasn’t worth the risk. We will not be returning to this location, unfortunately.
The staff here seems well trained in dealing with celiac and gluten sensitive persons. They have a routine where everyone changes the serving utensils, gloves, wash hands and wipe the counters down before proceeding with the order. They will even grab from fresh containers to avoid cross contamination.
— Not at all
— Not Much/None
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
Just make sure you ask for them to change their gloves in case they just touched a flour tortilla. They’re pretty good about using new utensils or getting food from new bins
— Very
— Most/All
— Excellent
I was in a hurry and it was ready in time. I didn’t get sick so I would say it was good.
— Somewhat
— Most/All
— Excellent
When told about an allergy they change gloves, wash their hands, and follow your food down the line!
I have never felt more comfortable than eating at Chipotle today. We can have everything but the tortillas and the honey vinegarette. They were able to answer all of my questions they only ever fry their chips in the friers which is cooked with masa Flour and we can have it. When ordering I let them know of my sensitivity and they washed their hands, got new gloves, and even changed the serving utensils to new ones. I would go here again and again. Most celiac friendly place I have been to that wasn't dedicated gluten free.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent