This Chuy's has consistently provided a safe place for my wife to dine. Just ask for the manager when you order and you will not have any worries.
I went to this particular Chuy's a few weeks ago with some co-workers. I'm a celiac and when I learned that we'd be going there for lunch, I, of course, called ahead to learn about my options. I spoke with a manager named Marco who told me that they could make several different meals gluten free. He was very knowledgeable and even threw out phrases like "cross-contamination." That got my attention. He told me to let my waiter know that I needed to talk to Marco and that he'd come out and chat with me. I did this when we arrived and moments later, Marco came out. He knelt beside me and told me my options, chatting with me for several minutes. In the end, I just went with the taco plate because it sounded like the simplest gluten free option. He assured me that he would make my meal personally in a separate section of the kitchen to attempt to avoid cross contamination. He said he's very interested in celiac disease and allergies and always does his best to accommodate customers. He serves several other celiacs and had impressive knowledge about it. He brought me my meal personally several minutes later, before my friends' arrived. They teased that I was a VIP. And the truly amazing thing is: I felt like one. It is beyond frustrating to eat out as a celiac and see people roll their eyes or get frustrated when I ask questions. My experience at Chuy's was one-of-a-kind. I will definitely be going back and experimenting with other locations. Oh, and the food was delicious. :)
Chips are dusted with flour. Queso has gluten. So things that seem safe are not. Though the waitstaff and management was very knowledgable about the gf options sometimes I want more than salad.
This restaurant is not Celiac friendly at all. Don’t go there.
The manager I spoke to was very knowledgeable about celiac. He advised me on food options even though I am gluten intolerant (not celiac), and made sure to ask me if I was ok with cross contamination. He even asked how I did with dairy and spices! Very impressed.
worst Mexican food I've ever had!!! not to mention there's only one thing on the menu I was told I could eat. My hubby ordered off regular menu and said his food was also mediocre at best....and that was pushing it. I don't understand the draw of this place when Columbus has such great mexican options.
HORRIBLE EXPERIENCE Have been wanting to try since they opened. Granted it was Friday night, but waitress took drinks order, asked if they had a GF menu was told “no- I’ll try to find someone to help you if someone’s not too busy”. Waited for 15 minutes for no one to even acknowledge us. Very poor service!
Nothing is gluten free except the dinner salad. The corn and flour tortillas are hand made in the same area and have cross contamination. The chicken is marinated in beer. The chips are fried in the same oil as flour products.
My server was less than helpful. I was told what I ordered would be prepared gluten free. I ordered a veggie enchilada (corn tortilla) with no sides, no sauce. It came with the unsafe sides running into the allegedly safe part of my food. You could tell they just didn't get it. Very disappointed seeing as reviews from 9-11 months ago were positive.
Queso no bueno. Contains gluten.
We normally eat fajitas, making sure the meat is not marinated in soy sauce. To date all Mexican restaurants have accommodated us. Chuy's marinates all meat in beer! We also eat no flour of any kind, so enchiladas are not an option for us. The manager brought us the gluten-free menu and said everything would be cross contaminated so if we were celiac, he didn't recommend us eating here. Literally the only things we could eat on the Chuy's "gluten free" menu were refried beans and lettuce. We had some good margaritas and left without eating.
We called ahead (to the Winter Park location, but I can't figure out how to delete the review on this location, although their menus are the same I believe so I would still avoid) because we were meeting friends. The manager my husband spoke with made it seem like he wouldn't have much to pick from but that they could accommodate gluten free as well as a seafood allergy. We arrive and he spoke with a different manager and she said that we shouldn't even be there and there was absolutely no way they could accommodate either. She said they don't (and wouldn't) change gloves between fish and chicken, seafood is prepared in the same place as salads and there is gluten in vertically all of their products and the few things that don't contain it are still completely unsafe because of how they run their kitchen. We ended up leaving before being seated and eating elsewhere. Absolutely not celiac friendly and honestly I don't think it would be a good option for anyone avoiding gluten or with any type of food allergies.
We called ahead because we were meeting friends. The manager my husband spoke with made it seem like he wouldn't have much to pick from but that they could accommodate gluten free as well as a seafood allergy. We arrive and he spoke with a different manager and she said that we shouldn't even be there and there was absolutely no way they could accommodate either. She said they don't (and wouldn't) change gloves between fish and chicken, seafood is prepared in the same place as salads and there is gluten in vertically all of their products and the few things that don't contain it are still completely unsafe because of how they run their kitchen. We ended up leaving before being seated and eating elsewhere. Absolutely not celiac friendly and honestly I don't think it would be a good option for anyone avoiding gluten or with any type of food allergies.
No, no, no. Do NOT eat here unless you want yo get sick.
We called ahead to ask about Gluten-free options, and were told we could eat many things. Upon arrival, the manager said we could only have lettuce and unmarinated chicken breast. We had to walk out, since there was nothing for us to eat! How infuriating!
Only option is salad with roasted chicken. There are no gf chips, tortillas, or basically anything I was told.
Not a gluten free place. Chips are not safe to eat :( I still end up going to have a few drinks with friends.
Waiter and manager were very nice. But they said their tortilla chips are made in a shared fryer. Also, their corn tortillas are made on the same surface as their flour tortillas. So if you have celiac or are concerned about cross contamination, the choices are limited. I had tortilla soup without the tortilla strips on top, which was very good but I left a bit hungry. Salads are options, too. Based on the previous review, I was excited for their corn tortillas, so I was kind of disappointed I couldn't try them. :(
I am a celiac and the staff at Chuys is on point! I have been eating at this restaurant for 7 months and I have never gotten sick from their food. Many of their items can be made gluten free, and many of the waiters/waitresses are knowledgeable, and can facilitate your needs. I can't soy, rice, and cheese, but they can several items on their menu to pick from that can be trailered to your liking. Dont be shy, try them out. Explain your needs and go from there! I can't thank the staff, and managers enough for the great service and food they provide!
Chef was very helpful in explaining what was gluten free/contaminated. I ended up getting fajitas without rice and with plain (not marinated) chicken. I opted for the soft corn tortillas even though they are cooked on the same surface as flour and did not have a reaction. (I have celiac disease)
All the GF options where meatless since all their meat is soaked in beer, very limited GF menu. Long wait to order, to get drinks, to get the children's drinks with their meals, to get the children's ice cream. It is Tex-Mex and Mexican like their sign says.
ChuysHas no distinct gluten-free menu; but, the staff immediately consult with the manager when a guest alerts them about a food allergy. The manager, Liz, first requested some details about my allergy; then proceeded to explain what I *could* safely consume based on my description/explanation. Afterwards, she provided warnings about what not to eat. She said her patrons' safety is more important than a sale. And on that note she has recommended that some customers dine elsewhere. My server, Johnny, reiterated the menu items that were not safe. This is standard protocol. The chips and pico de gallo are divine. And, the complimentary jalapeño ranch dipping sauce makes is excellent too. They have just enough salt to make them interesting but not too much. I ordered the Stacked Enchiladas (made with blue corn tortillas and pulled chicken). And for $1, I added the queso sauce. Great experience! Typically I reserve five stars for restaurants with GF menus. But I'm giving them the max b/c of the manager's personal tutorial. Johnny was very knowledgable about the menu and the restaurant's operation; and provided some great suggestions. Kudos Chuy's for your efforts to accommodate those who are Gluten-challenged (Celiacs: Caveat Emptor!)
I had a great experience at Chuy's. When I told the server I am gluten free she had the manager, Betty, come out and thoroughly explain my props and contamination concerns. They fry their tortilla chips in a separate fryer and make their own tortillas from scratch. No gluten free menu but they were very accommodating for my gluten and dairy allergies.
We asked to see the gluten free menu. The waitress was searching for one for awhile. While waiting she instructed us that the chips were gluten free. When I got the menu it said not to order the chips. I told the waitress the menu said no chips and she just shrugged like oh well. We asked to speak with the manager. He informed us that the chips at this location are because they are fried separately. He was not overly friendly and I felt like my diet restrictions were a nuisance. The gluten free menu is VERY limited. No meat options at all. I felt like a bother and an after thought. Not gluten free friendly!
Used to eat here for years, dozens and dozens of times, with friends. After discovering the reason for my health issues was gluten, I cut it out. That eliminated this restaurant entirely. This restaurant chain is not gluten free friendly. I haven't been back in 6 or 7 years because of it. And guess what? When I'm out with friends, that means none of them eat here anymore either. -->One of these days these restaurants will learn that if ONE person in a group cannot eat gluten, the entire group will not go to your restaurant; we aren't splitting up for dinner. Enjoy your restricted market, Chuys.
I live in Austin where this company started. I love Chuy's. Believe me if it were safe to eat there I would. If you are Celiac don't risk it! According to Austin managers (at 3 locations), ALL the meat is BEER MARINATED. All except the boiled Chicken. The one dish I was told was safe for me to eat was just about flavorless:(
I feel like this is not the same place as the other reviews but I know it is. The general manager told me it's not safe for Celiacs or Gluten Sensitive at all. They make their corn and flour tortillas at the same station so everything is cross contaminated! No separate fryer or separate anything. Meats are iffy on seasoning. We ended up leaving because they were so adamant that there was nothing safe. I was glad they were honest but it seemed weird in a kitchen that big nothing was safe and everything was shared.
Manager and staff educated and helpful. They will make you a fresh batch of chips in clean grease!!
I have given 2 stars for the managers helpfulness in showing me what I could eat, but as he put it 'your probably breathing gluten in right now'. Husband who isn't coeliac said the food was ok but not much you can eat here if you are coeliac, I ended up with a grilled chicken salad with no dressing. Can't fault the staff though, very helpful.
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