Chuy's

7 ratings
$ • Mexican Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Tacos
Safety Rating
4 ratings

As rated by the community

3908 Dallas Parkway
Plano, TX 75093

Most Recent Reviews


Symptomatic Celiac

Overall Rating

Review


I had dinner here and was pleasantly surprised by my meal. The manager came out and talked to me specifically about what was safe. He also said he would talk to the kitchen and let them know to be super careful. I got the chicken enchiladas with ranchero sauce. At this location the chips are fried separately so they were also celiac safe! The queso is not gf though, they use flour in a roux. Overall I really enjoyed it there, I would definitely go back!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Celiac

Overall Rating

Review


Spoke to manager Ricky about my need for a truly gf meal. He specially prepared a grilled chicken salad and baked some gf tortilla chips for me. They might not be able to make these accommodations at peak times, but at 2PM I got a safe delicious meal.

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Called ahead to learn about GF options; the person who answered the phone wasn't particularly knowledgeable about it but she was patient with my questions and willing to go find someone who knew the answers.

Got to the restaurant, and the server confirmed that the chips are GF and cooked in a dedicated fryer. She said the proteins are all GF. My daughter wanted the nachos; she was first told they are not safe because the chips used are different from the ones on the table and aren't fried in the dedicated fryer. But then the server came back and said they could make the nachos with the same chips that are served on the table -- just ask for the "trash can nachos."

Overall they could be a little more helpful to their GF diners. Wish they offered either a dedicated menu or even GF indicators on their regular menu. Plus, it should be easy to swap out a flour tortilla with corn if someone wants tacos.

Updated 5 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have a dedicated fryer
  • Tacos

Categories

  • Dinner
  • Lunch
  • Mexican
  • Restaurant
  • Takeout
  • Tex-Mex
  • Vegetarian Friendly

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More Reviews


Overall Rating

Review


I would say a majority of their menu is unsafe and they will tell you that they cook everything in the same area but will also try their best to not cross contaminate. I’d say.. not worth it

Celiac friendly?

No

Updated 5 years ago read full review

Overall Rating

Review


This Chuy's has consistently provided a safe place for my wife to dine. Just ask for the manager when you order and you will not have any worries.

Celiac friendly?

Yes

Updated 8 years ago read full review

Overall Rating

Review


I went to this particular Chuy's a few weeks ago with some co-workers. I'm a celiac and when I learned that we'd be going there for lunch, I, of course, called ahead to learn about my options. I spoke with a manager named Marco who told me that they could make several different meals gluten free. He was very knowledgeable and even threw out phrases like "cross-contamination." That got my attention. He told me to let my waiter know that I needed to talk to Marco and that he'd come out and chat with me. I did this when we arrived and moments later, Marco came out. He knelt beside me and told me my options, chatting with me for several minutes. In the end, I just went with the taco plate because it sounded like the simplest gluten free option. He assured me that he would make my meal personally in a separate section of the kitchen to attempt to avoid cross contamination. He said he's very interested in celiac disease and allergies and always does his best to accommodate customers. He serves several other celiacs and had impressive knowledge about it. He brought me my meal personally several minutes later, before my friends' arrived. They teased that I was a VIP. And the truly amazing thing is: I felt like one. It is beyond frustrating to eat out as a celiac and see people roll their eyes or get frustrated when I ask questions. My experience at Chuy's was one-of-a-kind. I will definitely be going back and experimenting with other locations. Oh, and the food was delicious. :)

Celiac friendly?

Yes

Updated 9 years ago read full review

Symptomatic Celiac

Overall Rating

Review


Chips are dusted with flour. Queso has gluten. So things that seem safe are not. Though the waitstaff and management was very knowledgable about the gf options sometimes I want more than salad.

Updated 9 years ago read full review

Reviews of this Chain

Symptomatic Celiac

Overall Rating

Review


No GF options for those with celiac.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Celiac

Overall Rating

Review


gluten free menu but no meat options. chips are not gluten free (shared fryer). meal was good but feeling not too great the next morning. might’ve had some cross contamination. probably won’t revisit

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


Do not recommend eating here. They removed all gluten free proteins in the past few months. This according to an employee with a celiac child. Employee tried really hard to make something since there was a group of us by cooking separately plain chicken without the seasoning but I had to stop eating the salad.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Celiac

Overall Rating

Review


If you are vegetarian, there’s a few gf options like quesadillas, chips/guac, and veggie enchiladas. The meat is not gluten free! Their gluten free menu is definitely lacking. We went when the restaurant was super slow so they were able to accommodate for cross contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


If you tell them you have an allergy, they will send a manager out and explain in detail what is safe. The manager will also bring out your food. They are amazing and so friendly about everything.

I usually get the southwest enchilada with boom boom and plain roasted chicken (the other chicken is marinated with gluten) and I’ve never been sick!!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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