They have a simple yet comprehensive allergy menu at the counter. Meats and most sauces are gluten free. About half the sides are safe. The pulled pork was good and the sweet city sauce was tasty too. Green beans were awesome and creamy coleslaw was alright. I’ll do it again.
I had been to this location once previously a couple months ago where the Manager on duty said that they have a lot of celiac customers and they take allergies very seriously. I was able to eat there and felt great afterwards. Unfortunately my last visit there 2 days ago left my violently ill. Not sure if their allergy protocol just wasn’t followed, but I doubt I will be visiting this location again.
The staff was excellent in their knowledge of GF. NO dedicated fryer though. But great GF menu; changed gloves without being told; all sauces are GF even though menu says otherwise. Talked with two members of staff who said they never knew anything about celiac until they worked there and now rarely a day goes by without at least one customer with it...great food too!
The staff is very knowledgeable, as the waitress also had celiacs disease, so they cleaned everything. Best brisket I have ever had. Amazing sides, including gf chili and green beans with bacon. Best food and waiter was super kind. They gave us $5 off and we will definitely be back. Super delicious. I definitely recommend.
Staff is very knowledgeable on gluten free menu options and bbq sauces. They do have a nutrition list for you to look at, just ask at register when ordering. Staff will even make sure to change gloves if you make them aware of any allergies
This location is NOT gluten free. THeir prep area is not separate, and the guy who cuts the meats for distribution is constantly touching bread, and then touching the large hunk of meat (Brisket, or pork shoulder or whatever). The end result is that while the meat itself may be gluten free, once it goes through the prep area, it is essentially no longer gluten free. IF you have ceiliac as I do, this restaurant is NOT for you. Just a bit sensitive it is probably okay, but for ceiliacs like me, DO NOT GO HERE. This is very unfortunate because the food smells incredible, but I cannot eat it because of the loaf of bread they threw in my 1/2 Rack of ribs (which doesn't help at all).
If you have celiac or are on a gluten free diet, try their gluten free options. Their turkey, pulled pork, pulled chicken, brisket, and ribs are all gluten free. Their gluten free sides include green beans with bacon, vinegar slaw, creamy slaw, and smashed potatoes. Lots of good options here.
The brisket here is my favorite in the area. They're really good about changing gloves when cutting meat and scooping sides if you specifically tell them you have an allergy. The green beans with bacon in them are also so delicious. My favorite BBQ in Charlotte for sure.
This is a fast food type of place. The manager who helped me has celiac and assisted with my choice. I ordered ‘naked pulled pork’ and the citrus pecan slaw. I was told to stay away from the Montreal sauce; there were several other choices available. A few other gluten free side dish options were available and other meat choices, too. Food was delicious and I had no reaction.
Communication was very clear from customer to order to kitchen as far as gluten free needs. (Son has celiac)Server took a pic of dry rub ingredients -all checked out for pork,brisket,& chicken. Sides-best baked beans I've ever tasted! Portions are shareable among 2 people. Rest of family was very satisfied with their order!
Allergen menu posted near register to help you make your choice, probably no dedicated prep areas, but most of the meats and all of the sauces are gluten free. The food was delicious, but the portions were a bit on the small side for the price.
Allergen list is posted right by the register, very helpful. Our order was supposed to have no bread, but it was served anyway. It was in a separate container and easy enough to leave at the counter. Food was delicious but never have I seen such small portions of meat at a BBQ joint for the money.
Good BBQ, but all the sauces are too sweet. Baked beans are really sweet too. Green beans are full of awesome bacon flavor. They have an allergen list and all of the sauces are gluten free. Make sure to ask them to hold the toast and change gloves if you are gluten free.
When immediately finding out I was gluten free the cashier told the rest of the staff that they needed to change gloves. They also have a list on their website about food allergens and on hand at the store. I was surprised how much of their menu did not contain gluten.
I did not find the staff knowledgeable. I read the nutrition info but if I had a specific question they couldn’t answer it. I do not think the food tasted great and I felt very sick after eating it.
Delicious food! Staff was very knowledgeable and made sure I knew that the kitchen crew changed gloves so there wasn't a chance of cross-contamination. Many menu options to choose from. I had brisket with vinegar slaw and baked beans. I've eaten here many times and had never had any problems. Highly recommend!
Very happy with how they treated us on my visit yesterday. The area where they fill the orders is viewable from the main restaurant. I had asked them to change gloves to avoid cross contamination, and they complied. I watched a guy put the order together and then put a piece of Texas toast on the plate. Another employee caught it, then changed gloves and remade the order. Thanks for helping my family feel safe to eat here!
I agree with Jessica's comment. However, cross contamination exists. Their barbecue turkey and potato salad were very nice.
Delicious meats & sides. Very clearly labeled allergen list at the cash register.
It took me a long time before I gave this place a chance but I was pleasantly surprised. They will provide allergen list at the register or you can look ahead online. So far every time I've been they've been very accommodating. I ordered pulled pork naked, baked beans & coleslaw. Pretty decent meal!
I think this is the best bbq around this area. They have a list up by the register showing everything that includes allergens including gluten. I like that all the sauces are gf, but sadly many of the sides including the potato salad are not. I always order green beans and coleslaw.
Good accommodations. Did serve meal with toast despite telling them we needed a GF plate for our daughter who has Celiac. They remedied the situation quickly when my husband pointed out error. That being said, this was the only bbq place we found that had information about allergies on their website.
Good food, all the sauces are gluten free. Portions can be a tad skimpy at times. Make sure to mention to take off the bread, they can put it on a separate tray if you have others in your party that want it. Pickles are amazing! Ate there on vacation this week and have not gotten sick.