Cold Stone Creamery

2 ratings
$ • Ice Cream Shop
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Dessert, Ice Cream
Safety Rating
2 ratings

As rated by the community

130 E Grand Ave Ste E
El Segundo, CA 90245

Most Recent Reviews


Overall Rating

Review


The staff were super friendly and helped check everything was safe for me to eat. They have even brought out a separate tray to mix my ice cream on due to the risk of cross contamination where they usually mix the ice cream. I also ask for a new scoop and they are very accommodating. Felt very safe here!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 5 months ago read full review

Celiac

Overall Rating

Review


Staff was friendly and knowledgeable and double checked ingredients in the ice cream flavor as well as toppings. They cleaned the surface before mixing mine, but it is on the same surface. I felt very comfortable.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for takeout
  • Good with other allergies
Updated 2 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Dessert
  • Ice Cream

Categories

  • Allergy Friendly
  • Takeout

Photos


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Reviews of this Chain

Gluten Intolerant

Overall Rating

Review


I got the cheesecake flavored ice cream, no issues.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


The employee was willing to bring fresh ice cream and topping (M&Ms) from the back. She did say she couldn’t do the typical mixing process since the stone was a point of cross contact. We were happy to enjoy ice cream with family! No issues and we were very glad she was able to pull fresh ingredients.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


After consulting the nutrition/allergen menu and going to other Coldstones, we went in and confidently ordered for my son and me. The server rudely told us “nothing here is gluten free.” I explained to her we had looked at their website and there were safe items and asked if they had unopened ice cream in the back to serve from so there wasn’t risk of cross contamination. She told me they had “no ice cream frozen” and continued to be rude. I had to explain to her what would make our order celiac safe, and she very grumpily prepared it. I would not visit this location.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Overall Rating

Review


Excellent experience. As soon as the manager heard gluten -free he said that he will take care of it. He got the ice cream and toppings from new containers in the back. The ice cream is delicious and many gluten free options.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Very detailed information on the cold stone website. Employee made out ice cream in the back away from other items and opened a new sleeve of cups and spoons to avoid cross contamination (without being asked). I was blown away by the extra effort!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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