delicious. not all staff are knowledgeable.
As soon as you tell them you must have gluten free items and no cross-contamination, the person uses new gloves, and even gets chips from a separate area. I have eaten here 5 times with absolutely zero issues! They are all very nice and helpful!
No celiac menu. They had no idea what it was.
We've been eating here since just after they opened and have had nothing but wonderful experiences. As soon as we say "gluten free" whoever is helping us immediately changes gloves and completes the entire order. Now we usually don't have to ask since they recognize us. Add the delicious food and generous servings to the helpful service, and we've never been disappointed.
very good !! super prepared for gluten free clients . they all discreetly changed gloves and all knew how to prepare the food correctly! thank you for making gluten free eating out easy and not a big deal !!
The 1st time I ate here, after seeing thru this app they were "gluten trained", I was impressed. I told the girl I had a gluten allergy and she immediately changed her gloves and didn't touch anything else till she was done with my food. However, the 2nd and 3rd time, very different stories. The 2nd time I went there were no customers in front of me so when I told her I had a gluten allergy and she just kinda looked at me and said "uh-huh" without changing her gloves I thought ok well maybe she had just put them on and hadn't touched any flour tortillas yet, so I ordered the nachos after confirming with her there was no chance of cross contamination in the chips, she assured me, carelessly, there wasn't. Well my 3rd visit I let the woman know I had a gluten allergy, she just looked at me. Since I had just seen her touching the flour tortillas I asked her to please change her gloves. She did, but looked slightly annoyed about it. I was just about to order the nachos when I saw the other woman behind the counter flipping the flour tortillas and then use her hands, with the same gloves, to go over and scoop chips out into a container and put the rest from her hands back into the drawer. I then decided to stick with a corn tortilla fish taco. As I was standing there I saw as these employees repeatedly used their hands, not the tongs, to grab cheese, lettuce, etc. I was very disappointed! I had been so excited about a place that had "oceans of gluten free choices", the food may be naturally gluten free, but the cross contamination is certainly there!! I hope management/owners read these reviews and will properly train ALL of their employees and become a safe place for GF customers.
They don't have separate cheese or toppings at this location. Didn't get sick - but I couldn't have anything on my enchiladas but sauce. GO TO THE ONE BY SAN TAN MALL. The san tan location has a whole separate hood for allergy toppings so you have many more options.
So I am finally accepting my allergy. I looked up another Mexican restaurant similar to this one and discovered that even the SALSA has gluten in it! The staff here was so accommodating for my allergy and changed their gloves. I learned that pretty much everything there (except the flour tortillas) is gluten free!!!! I’m so happy and so is my stomach!!
The staff here was amazing. When I asked about gluten free the let me know what their stuff contained and help me enjoy a nice late lunch with my daughter! I will be going back for sure! Delicious food and all made from scratch (they proudly told me that today) I will definitely be going back!
Apparently only 4 items on the menu at Costa Vida contain gluten! The employees at this location have been great to work with every time I have eaten here. I ask them to change their gloves because I have Celiac Disease and they are always polite and willing. I have eaten there multiple times since my diagnosis and have not had an issue yet. I normally order the nachos because I am unsure if they cook their corn tortillas on a separate surface than the flour.
I was grateful for the effort of washing and changing gloves, but I still got sick. Cross contamination all over the place. Saw wheat tortiallas draping into the toppings, same utinsels were used that touched the wheat tortillas. If they had seperate toppings used only on GF and its own area I'd come back all the time.
There are some possible chances for cross contamination, but the staff cared enough to pull a new bag of cheese for me and use only one hand for the other topping spoons, being careful not to touch gluten free stuff with that hand. Overall, this place could be scary if the staff weren't so great.
Website had info on what was safe, most of it was. Worker happily changed gloves and went slow to be careful and avoid cross contamination. Some said sauces were spicy but I didn't feel that way. They will give you a chip to try sauces before they put it on your food. So if you're worried about that, try them first. 7 year old celiac daughter was very happy and ate her veggie enchiladas up!
The food was great! I am very sensitive to gluten. I told my server that I needed just GF food. He took off his gloves, washed his hands and gave me a double container. I felt confident about my food and is was so good! You have to understand I haven't dared go out to eat for years! Thanks so much for such great GF food!
When I asked for corn tortillas the employee asked right away if I needed it to be gluten free and I said yes she quickly changed her gloves and made sure she placed tortilla on foil so no cross contamination would happen.... It did take a little longer but I can say that I felt very comfortable with the way they handled it and will definitely take my daughter there again.
This used to be my go to place to eat but sadly I have gotten sick one too many times. They do their best but still are not able to always avoid cross contamination. The last time I went, the worker put rice on someone's flour tortilla and spread the rice flat with the spoon causing the spoon to come into contact with the tortilla. That was the last straw for me. I knew I could no longer safely eat there. Makes me so sad because their food is amazing.
Would have given five stars, but we have had one or two small issues here. Usually, it is people taking the meats or beans out, placing it on a tortilla, and then rubbing said meats or beans around, thus contaminating the spoon, and the meats or beans when the spoon is placed back.. The food is fantastic, the staff is friendly, just keep an eye out if you're celiac.
I eat here a lot. There are two things I wish this location would do differently with the food handling; First, have the first person that changed their gloves take my food all the way down the line. Sometimes the 2nd and 3rd employee change their gloves and sometimes they don't (but they use tongs for everything so I usually don't complain as long as they don't touch the food). Other locations have one person handle the entire process but this location for some reason wants to pass the food down. I've had the 2nd person touch the food with gloves that haven't been changed and I make them start over. Second, if ordering nachos, they use the same drawer of chips for GF orders and non-GF orders. Yes, they changed their gloves to get the chips out of the drawer but the last 10 orders before it were with contaminated gloves so the chips themselves are suspect at that point. I've been told by other celiacs that other locations have a dedicated chip drawer for GF orders. So, these are my two complaints with this location.
They have their own gluten free menu and are very conscious of what is made with or around gluten and they use a separate stove to cook their non gluten items in so that celiacs and people sensitive to gluten don't have to worry about cross contamination.
So, you won't find a specific GF menu here, but the website says they have eliminated gluten from all bit a few of their options. If you tell the person assembling your meal you (or in my case, my hubby) are celiac, they will change gloves. My hubby had a shredded beef with cheese burrito in a GF corn tortilla and did not get sick. Good prices, fresh ingredients.
Super good staff. When we ordered corn, thgey immediately asked if we had a gluten allergy. All members washed their hands and changed gloves before touching our plates. Neither of us are sick tonight! Food was good. We had shredded beef enchiladas. Refried beans are a bit spicier than most places, but I mixed spur cream in to make them milder. We will be back!
Cross contamination for sure. This location almost does it right, but misses the mark. When they make my daughters quesadilla, they use the same brush to butter it as everything else, ditto for the pizza slicer they use to cut the quesadilla. We are sad, but won't come back to this location.
I went here the first time and told the manager who was working the kitchen bar about my allergies and he changed his gloves and made my salad, I had no reaction. The food was awesome! Tried to go again today and was in line watching the kitchen staff rub the spoons all over the the flour tortillas as they added the meats, beans and other toppings. I got out of line and left, this place is in no way safe for people with allergies but if you are going gluten free as a diet choice I'd recommend it the food is awesome. Sad I won't be able to go back, I would have been sick had I not seen the staff making people's food in front of me. If you have allergies avoid at all costs!
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We have worked diligently to remove wheat gluten from all our sauces, dressings, sauces and proteins. Natural glutens remain only in our flour and wheat tortillas and in two desserts--tres leches and key lime pie. This means that we offer "oceans of gluten-free choices" in our menu. All of these items are gluten-free: all enchiladas, all tacos, all salads (without the flour or wheat tortilla), all nachos, and our chicken tortilla soup...which uses corn strips. And, we can easily make all burritos with corn tortillas, enchilada-style. Just ask!