"We have worked diligently to remove wheat gluten from all our sauces, dressings, and proteins. Natural glutens remain only in our flour and wheat tortillas and in two desserts--tres leches and key lime pie. This means that we offer "oceans of gluten-free options" in our menu. All of these items are gluten-free: all enchiladas, all tacos, all salads (without the flour or wheat tortilla), all nachos, and our chicken tortilla so up...which uses corn strips."
We've been eating here since just after they opened and have had nothing but wonderful experiences. As soon as we say "gluten free" whoever is helping us immediately changes gloves and completes the entire order. Now we usually don't have to ask since they recognize us. Add the delicious food and generous servings to the helpful service, and we've never been disappointed.
The 1st time I ate here, after seeing thru this app they were "gluten trained", I was impressed. I told the girl I had a gluten allergy and she immediately changed her gloves and didn't touch anything else till she was done with my food. However, the 2nd and 3rd time, very different stories. The 2nd time I went there were no customers in front of me so when I told her I had a gluten allergy and she just kinda looked at me and said "uh-huh" without changing her gloves I thought ok well maybe she had just put them on and hadn't touched any flour tortillas yet, so I ordered the nachos after confirming with her there was no chance of cross contamination in the chips, she assured me, carelessly, there wasn't. Well my 3rd visit I let the woman know I had a gluten allergy, she just looked at me. Since I had just seen her touching the flour tortillas I asked her to please change her gloves. She did, but looked slightly annoyed about it. I was just about to order the nachos when I saw the other woman behind the counter flipping the flour tortillas and then use her hands, with the same gloves, to go over and scoop chips out into a container and put the rest from her hands back into the drawer. I then decided to stick with a corn tortilla fish taco. As I was standing there I saw as these employees repeatedly used their hands, not the tongs, to grab cheese, lettuce, etc. I was very disappointed! I had been so excited about a place that had "oceans of gluten free choices", the food may be naturally gluten free, but the cross contamination is certainly there!! I hope management/owners read these reviews and will properly train ALL of their employees and become a safe place for GF customers.
They’ve worked really hard over the last few years to get their entire menu gluten free except for the flour tortillas! Costa vidas allergen list on their website shows what is gluten and dairy free if you have concerns. The staff at this location, however, could use a bit of training regarding CC. They changed gloves when I asked, but then left it to another employee to continue taking my salad down the line. I had to stop them before touching with their contaminated gloves. Luckily, I had no issues and most locations are better about staying with your food through the line.I’ve actually been to this location a few times as it’s an easy go-to when I need to travel to Pocatello and haven’t had problems before.
Staff changed gloves down the line without being asked. The person who took my initial order was very knowledgeable and quick to tell me what was okay. I got the sweet pork salad and ordered it with everything on it, as well as chips and queso. Will definitely go back, it was heavenly.
Gluten free tortillas are kept separate in a sealed bag, only brought out when asked for. All toppings and fillings are gluten free, save for the regular and whole wheat tortillas, tres leches cake, and key lime tart. The workers gladly change gloves when you two them the order is gluten free, and I have never had a reaction (painfully celiac since 2017)
I almost cried when our taco-maker asked if my son’s request for corn tortillas was a preference or an allergy. When she found out he has celiac disease, she washed her hands, changed her gloves and cooked his tacos on foil on the grill to avoid cross contamination. Wish they had one of these in Washington State! Thank you for a wonderful meal!!!
Really yummy food and the staff was friendly and accommodating! Be sure to let them know you have an intolerance or celiac (I always say I have an allergy because people seem to take that most seriously). Staff changed gloves and offered to change utensils. Will definitely go back!
Great place to stop at on the way through town. They’ve adjusted their menu so that everything is gluten free except for the flour tortillas. Immediately changed gloves at the mention of a gluten allergy and placed a lid on the salad when finished so that no one else would touch it (even though we were staying in). Very attentive, no issues.
Theresa is awesome. I’m in here at least once a month. Sometimes a lot more than that. She is always so careful and takes good care of me. Plus she’s almost always there. To date I’ve yet to get sick from here. I’m so grateful.
We ate here recently. It’s set up like Chipotle, but the food tastes better. They said they can make anything gluten-free with a soft corn tortilla. I asked them to change their gloves. The chicken tastes fire-grilled and the rice was some of the best I’ve had anywhere! Neither my son or I got sick, so we were happy! (I’m not positive if the toppings come into contact with flour tortillas or not. That’s something to be aware of.) To melt the cheese, the staff puts the tortilla on aluminum foil on the grill. That’s a great way to do it! They make their tortillas fresh every day. Yum!
Not impressed. I’ve been there a few times and asked for gluten free. The staff did change their gloves but didn’t wash their hands or take any special care of my food. It seems like some employees do and some don’t know how sensitive someone can be. I don’t see employees communicate to each other that my dish is gluten free. My regular Costa Vida is Tooele and I’ve always been happy, never been sick but each time I visit West Jordan I am sick.
The staff are all so great, understanding and friendly! They make sure to do things safe and not let cross contamination. There’s a Costa in the town I live in but I always come to this one instead!
This place can, at best, be called gluten wise. But this is not gluten free, nor is it anywhere near celiac friendly. Staff uses spoons/ladles that are used for meats and beans and they rub them against the tortillas while making the tacos and burritos. There is no care for gluten free individuals.
This was our go to place until I saw the employee take the rice spoon and spread the rice at the bottom of the tortilla touching the tortilla and then putting it back in the rice container. This location needs some extra training I've had to ask them to change their gloves every time and for a new container after they put a tortilla in it and then took it out and was expecting to use the same container.
98% of the items on their menu can be made gluten free. They used a separate grill for my food, swapped their gloves, got new tongs and offered to put my food in a separate to go bag. Definitely celiac friendly.
I took my family here and ordered everything gluten free. They washed their hands and changed gloves, but didn’t change spoons. I watched the gal behind make the next order and saw that they touch the flour tortillas with the spoon every time they put something on it. Then they put the spoon back in, so everything is cross contaminated. Definitely not celiac safe.
Everything is gluten free except wheat and white tortilla supposedly. You can even ask for gluten free corn tortillas. I think it depends on who is behind the counter though because I have eaten there several times and been fine and once I got sick.
The food here has good flavor and their gluten free options and process are better than most but I can't stand how messy their serving line is. Beans, rice, meats etc. are spilled all over the place and it looks like a tornado hit. I finally stopped going as I was disgusted at the cleanliness of their food prep/serving area.
I was so impressed with this location when we usually go to Costa vida they just change their gloves, but this location the girl who took my order when I told her I had celiac she took her gloves off and washed her hands and arms up to her elbows. I appreciated the extra time and care she took and she went down the line and made our whole salad.
We went during a very busy dinner rush. I witnessed a lot of cross contamination. I asked the manager Corey if it would be possible for her to make my bowl using fresh food from the back and she did. It would not have been enough to change the spoons. It was nice that she gladly put in extra effort to keep me safe.
When I told them my daughter had celiacs disease the First Lady took off a set of gloves(had 2 on), washed her surface, and pulled from the middle of the stack for her bowel. She informed everyone about her celiacs. The 2nd lady washed her hands to finish preparing her food! My daughter was so excited to be able to eat there considering she was diagnosed 5 days ago!
Honestly, I'm done with this chain. I went to another place about 30 miles south and my first experience I had a severe reaction (for me) with cross contamination. I went again, gave it a second chance, and I was fine. But this location let me down. The first employee down the line changed their gloves. The second did not and acted like he had no real understanding on what to do. I should have spoken up. Honestly, I feel like a putz for not saying something. But I am kinda new to my diagnosis and I thought maybe I could slide by this time. NOT. I dont think I'll be back. Training is just too inconsistent across the chain.
Staff was excellent. When I asked for a corn tortilla I was asked if it was for an allergy. After saying yes, he took off his gloves, washed his hands, put new gloves on, cleaned off the surface, and made my salad. He knew which options were safe and even had them bag mine in a different bag than my husbands. Excellent service for gluten intolerance.
I let them know I have celiac and mine needed to be gluten free. First guy changed his gloves and asked if I wanted the gluten free tortillas. He then passed my food down the line where the rest of the team hadn't changed their gloves. They grabbed the tin with their gloves touching the inside. They then passed it down the line where the next person did the same. And again with the cashier. Needless to say I won't be going back there. I am tired of places claiming to have gluten friendly items, but have such poor training on how to handle the food appropriately. Eateries need to stop asking if its allergy or preference and treat them both the same because employees get lax on the way they handle the food. People will keep getting sick until the state requires more training for food handling.
The food was good but I felt sick right afterwards. I would recommend watching the line more carefully and speaking up to make sure your food is prepared properly at the end of the line. The first server changed her gloves and washed her hands but I dont believe the second did. Update: I gave the food a second chance and ordered nachos again. The manager was serving at the front of the line and made sure my food was safe. No issues. I also noticed that he got chips from the back---something that did not happen last time. I believe those chips made the difference.
We have been here a dozen times already. Be clear that you can’t have cross contamination. They will change gloves, and we have never had issues.
They have a lot of GF options. They wash their hands and change gloves with a smile. I haven’t been glutened there yet. Only concern is with cross contamination on the line. I bet they would get fresh ingredients off the line if I asked though.
Love Costa Vida! Everything is Gluten Free except for the flour tortilla and the dessert.
They have amazing food and we loved it! They can make everything on their menu GF except some desserts. Staff is very helpful. Definitely recommend!
The staff is always great. When I say I need gluten free they always go wash their hands and put on new gloves. They also make sure anyone who handles my food knows it’s GF. Never had a problem at a Costa Vida. I love that I can eat almost everything here and it’s yummy!
My son and I are both Celiac- we both got sick within 15 minutes of eating the 2 times we tried it. I even requested they wipe off their tortilla machine as they prepare both corn and wheat on the same equipment. No changes in our reactions. Some of their meats have a flour thickener so I was told to stick with steak.