CREAM

3 ratings
$ • Ice Cream Shop
Reported to have a gluten-free menu
Reported GF menu options: Cookies, Dessert, Ice Cream
66% of 3 votes say it's celiac friendly
19501 Stevens Creek Blvd #102
Cupertino, CA 95014

Top Reviews


Celiac

Overall Rating

Review


Staff was unknowledgeable about Celiac and gluten free. No menu available to check for ingredients. Gluten free cookies placed next to regular cookies and didn’t know what ice cream was gluten free. When I asked which ones were they responded with “I think just the ones that would have gluten are the ones with like cookie dough and things like that”

Updated 3 years ago read full review

Celiac

Overall Rating

Review


What a treat! Not only the ability to have a GF ice cream cookie sandwich but to have a choice of 3 GF cookie flavors?! Daughter had choc chip / M&M cookie and I had white choc fudge, both GF and delish.

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Awesome gluten-free ice cream sandwiches and a great experience! The girl helping me even offered to change her gloves, clean the surface, and use an ice cream scoop they keep in a separate dipper well.

Updated 5 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Cookies
  • Dessert
  • Gluten-Free Menu
  • Ice Cream

Categories

  • Dairy-Free Friendly
  • Kid Friendly
  • Late Night
  • Vegan Friendly

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Reviews of this Chain

Celiac

Overall Rating

Review


I specified I was celiac but the shop employee didn’t know what flavors were gluten-free, and directed me to non-dairy flavors (I am not lactose intolerant)

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

Celiac

Overall Rating

Review


Great GF ice cream sandwiches!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Not celiac

Overall Rating

Review


We were excited to try CREAM because the website menu indicated which flavors were (& weren’t) gluten free, and even appeared to offer GF cookies for CREAM’s specialty, ice cream sandwiches. Unfortunately, not all staff were trained in safe GF/allergy food handling practices; the person helping us seemed annoyed by the request to change gloves and looked at me with blank confusion when I asked if the ice cream could be scooped with a fresh scoop from a fresh bin in the back, to avoid cross contamination. The manager came over and helped with the clean scooper, but apparently it would take too long to get a fresh container from the back (i think because it is frozen hard and would take too long to thaw? wasn’t 100% clear), so we ended up not getting ice cream. Kind of a bummer. There was one GF cookie (snickerdoodle - not a flavor we wanted so we passed); it was stored on the top shelf of the area where all the cookies are stored, so CC was possible but hard to tell.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Safety Feature Ratings
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Celiac

Overall Rating

Review


They cute their GF cookies with the same spatula as non gf cookies. Watch out.

Celiac friendly?

No

Celiac

Overall Rating

Review


They do not understand cross-contamination. They put my gf cookies in a shared warmer, reminded them I had celiac and then they put the now cross-contaminated cookies back in with the gf cookies.

Celiac friendly?

No

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