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CREAM

4 ratings
$ • Ice Cream Shop
Reported to have a gluten-free menu
Reported GF menu options: Cookies, Dessert, Ice Cream
Safety Rating
2 ratings

As rated by the community

43982 Pacific Commons Blvd
Fremont, CA 94538

Most Recent Reviews


Symptomatic Celiac

Overall Rating

Review


They do not understand cross-contamination. They put my gf cookies in a shared warmer, reminded them I had celiac and then they put the now cross-contaminated cookies back in with the gf cookies.

Celiac friendly?

No

Updated 4 years ago read full review

Overall Rating

Review


The dairy free ice cream has soy in it and I've honestly had better GF cookies before. The ice cream is good and I liked how they warmed up the cookies before they put it on my ice cream sandwich. make sure to ask them for a bowl. otherwise you get your ice cream sandwich in a bag and it was much harder to ear that way.

Celiac friendly?

Yes

Updated 7 years ago read full review

Gluten Intolerant

Overall Rating

Review


Just a warning for those of us who are gluten and dairy free - the vegan cookies now have gluten and the gluten free cookies have dairy. 😢😠

Updated 7 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Cookies
  • Dessert
  • Gluten-Free Menu
  • Ice Cream

Categories

  • Dairy-Free Friendly
  • Kid Friendly
  • Vegan Friendly

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More Reviews


Overall Rating

Review


Awesome ice cream sandwiches, they also have soy ice cream options.

Updated 7 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


I specified I was celiac but the shop employee didn’t know what flavors were gluten-free, and directed me to non-dairy flavors (I am not lactose intolerant)

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

Celiac

Overall Rating

Review


Great GF ice cream sandwiches!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


We were excited to try CREAM because the website menu indicated which flavors were (& weren’t) gluten free, and even appeared to offer GF cookies for CREAM’s specialty, ice cream sandwiches. Unfortunately, not all staff were trained in safe GF/allergy food handling practices; the person helping us seemed annoyed by the request to change gloves and looked at me with blank confusion when I asked if the ice cream could be scooped with a fresh scoop from a fresh bin in the back, to avoid cross contamination. The manager came over and helped with the clean scooper, but apparently it would take too long to get a fresh container from the back (i think because it is frozen hard and would take too long to thaw? wasn’t 100% clear), so we ended up not getting ice cream. Kind of a bummer. There was one GF cookie (snickerdoodle - not a flavor we wanted so we passed); it was stored on the top shelf of the area where all the cookies are stored, so CC was possible but hard to tell.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Safety Feature Ratings
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Celiac

Overall Rating

Review


They cute their GF cookies with the same spatula as non gf cookies. Watch out.

Celiac friendly?

No

Celiac

Overall Rating

Review


Amazing! I went in and the store owner was awesome, spoke to me about her experience w celiac and has THE BEST GLUTEN FREE COOKIES EVER!!! It melted in my mouth, never ate anything so amazing, and the ice cream hit the spot, too. What is more they don't use coconut in everything so my daughter can eat there too!!! So excited TB o have found out new sweet spot, thank you!!!!

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