Denny's

Review by S

495 Beach Street, San Francisco, CA 94133
Celiac
2 months ago

We arrived at this location due to the positive reviews. I asked for the gluten free menu because it is listed that they have a gluten free menu. The server said they did not have one but they had gluten free English muffins? We sat anyways and opened the menu, luckily all of the items that are gluten free are labeled in the regular menu. I'm not sure why the server did not just say that. There were 4 of us that sat down and there were only 2 placemats and silverware for 2. They never did bring over settings or silverware for the other 2 people in our party so we just took thm from another table. The server took our order and repeated it back. A few minutes later another server came over and asked us to repeat our order because they were confused. They brought the food and a English muffin that did not look gluten free. I asked and the server said it was. Not being sure I set it aside and then another worker came over and said that it k deed was not gluten free and said they would make me one that was gluten free. The whole reason we went here was because of the good gluten free reviews and the staff was not accommodating and careless on serving items given my allergies. We finally went to pay and we have AAA that says we get a 10% discount at all Denny's. It actually showed up on my AAA app for the location we went to. The cashier said they don't accept it there only AARP. I showed them the app and they just said no and ignored me and just left the bill open until I inserted my credit card and paid the full price. This by far has been the worst service I have ever received at a restaurant.