Permanently Closed

Eddie Papa's American Hangout

5 recent ratings
$$ • Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Bread/Buns, Fried Pickles, Fries, Sandwiches, Waffles
Safety Rating
4 ratings

As rated by the community

4889 Hopyard Rd
Pleasanton, CA 94566

Most Recent Reviews


Celiac

Overall Rating

Review


This restaurant closed late June 2023.

Updated 8 months ago read full review

Overall Rating

Review


If zero stars was an option…the food was cold, bad, and expensive! No thank you!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Updated 2 years ago read full review

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for lunch
  • Good with other allergies
  • Offers outdoor seating
Updated 2 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have a dedicated fryer
  • Bread/Buns
  • Fried Pickles
  • Fries
  • Gluten-Free Menu
  • Sandwiches
  • Waffles

Categories

  • Allergy Friendly
  • Breakfast
  • Brunch
  • Dairy-Free Friendly
  • Dog Friendly
  • Kid Friendly
  • Lunch
  • Outdoor Seating
  • Restaurant
  • Vegetarian Friendly

Photos


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More Reviews


Celiac

Overall Rating

Review


We have been here twice and the staff was very knowledgeable and helped us select what to eat for our daughter. She loved the fries and the food. They have dedicated frier so the fries are GF. They make GF in a separate area and are careful about cross contamination. Highly recommended

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for breakfast/brunch
  • Good for kids
  • Good for lunch
Updated 2 years ago read full review

Celiac

Overall Rating

Review


Gluten free items weren't marked on the menu, but the waiter said that he could show me everything that could be made gluten free. He was very knowledgeable about it and even headed me off on my question about fries (yes, they do have a dedicated fryer). I had the crab sandwich and some garlic fries!

It's always a terrifying gamble to eat somewhere on a road trip, but I was thrilled to say I made it home from San Francisco well fed with no bathroom emergencies!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 2 years ago read full review

Symptomatic Celiac

Overall Rating

Review


I’ve eaten here a lot. It’s very safe.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Updated 2 years ago read full review

Overall Rating

Review


They had GF bread and buns and a dedicated fryer.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 years ago read full review

Symptomatic Celiac

Overall Rating

Review


Had a great experience today at Eddie Papa’s. The staff is extremely friendly & knowledgable about celiac. The waitress went to check if the Persian Stew was GF & the Owner/Chef came out to speak to us & explained how the dish was made. He explained how for celiac diners his staff is instructed to take extra precautions. My husband had jambalaya, which was not GF, but Eddie said he could prepare it GF & that many dishes could be made GF. I felt completely safe eating here & the food was delicious! I will definitely be back.

Celiac friendly?

Yes

Updated 3 years ago read full review

Overall Rating

Review


GF fried pickles are really tasty!!

Even my son and bf, who aren’t GF eaters, loved the pickles.

Kids love the cotton candy served at the end of the meal.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 4 years ago read full review

Celiac

Overall Rating

Review


The staff here is the best part: they are super duper nice and very accommodating. They try to do well with gluten free and have gluten free fries. They have a patio for dogs. The on real downside here is that the food is pretty blah. They did take a problem meal off of the check voluntarily, though.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Waiter was well informed about menu options and preparation processes. Food was safe, but taste was pretty bland. Sweet potato fries were good!

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Review


If I could give zero stars to this place I would. DO NOT COME HERE IF YOU HAVE ANY TYPE OF EATING RESTRICTION!! My family came here last night after attending the Alameda County Fair for a late dinner. This was the only place one of my younger sisters wanted to go to, which I said from the start would be a mistake, even before coming here based on the menu. This place was on the findmeglutenfree.com website as being gluten free friendly for celiacs. 3/6 of us in my family has celiac disease, which is an autoimmune disease that cannot metabolize gluten. I personally believe if you are going to advertise as having gluten free options that are safe is to have a gluten free menu or at least have it labeled on the menu as being able to have it made gluten free. I am also 9 months pregnant woman and at 8:00pm at night to have dinner. We had the worst waiter who was not knowledgeable whatsoever. It took having a complete meltdown for him to do his job and tell us what could be made gluten free besides a damn burger. I wanted a sandwich but told it was not possible. However, later learning they could of made a sandwich for me. I ended up having a gluten free fish and chips. It was awful! The only thing edible on my plate was the gluten free french fries or the 'chips' part of it. There was no seasoning on the fries, no seasoning on the fish (not even salt or pepper). I could not eat the cole slaw because there was tomatoes in it. My mom and sister both had a burger, both asked for it to be lettuce wrapped. One came out lettuce wrapped with fries and the other had a gluten free bread on it with fries. Both prepared the same way, despite it being order differently. Also, my mom did not order hers with fries, she ordered a side salad and a slaw with her. She did not ever receive it. My husband, dad and other sister who do not have eating restrictions got their food and were greatly disappointed. Our waiter never informed us that they would not cook their burger meat to the way they like it to be prepared because they will not serve it with pink, which is fine, but should of not been asked on how they wanted it prepared (medium-rare and medium) for my dad and sister. My husband likes it without pink, so he was fine with it. In the end, we paid for our food and left hungry and a bit disgusted. We will never be returning, we prefer to go to the Chili's across the parking lot, and we cannot in good faith recommend this place to anyone.

Celiac friendly?

No

Updated 4 years ago read full review

Symptomatic Celiac

Overall Rating

Review


Celiacs rejoice! Not only is menu super-diverse, kitchen and wait staff are highly knowledgeable about GF and go to great lengths to make a celiac feel both welcome and accepted. Cotton candy for dessert is a fun treat for all ages.

Celiac friendly?

Yes

Updated 4 years ago read full review

Symptomatic Celiac

Overall Rating

Review


The best dining experience I have had since my celiac diagnosis. Many GF options to choose from. The food tasted great and was safe, and the entire staff was phenomenal.

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Classic Diner. Huge menu and my waiter knew exactly what she was doing and understood gluten free.

I felt safe eating here.

Celiac friendly?

Yes

Updated 5 years ago read full review

Gluten Sensitive

Overall Rating

Review


Deep menu, phenomenal food, amazing service. I stopped in for a quick lunch between doctor appointments, starving after a fasted blood draw, and was immediately seated (actually, the hostess let me choose my table). Within a minute, the server took my drink order and advised most things on the menu could be made gluten free. Everything was fresh and flavorful from the iced tea (blackberry pineapple?) to the buffalo cauliflower and roasted corn chipotle pasta. I am curious about the dessert menu, but was pleasantly surprised when the server brought a bag of fresh cotton candy with the check! I'll definitely be back!

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Excellent food. Much better than I had expected. And huge servings. They use a dedicated fryer for gluten free prep. And yes, Heather is a rock star!

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Excellent selection, understanding waiters, definitely recommend!

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


For the most part this place was good. They have dedicated fryers and average diner foods. There was a mistake on the salad, it came with croutons and the waiter apologized took it back took off the croutons and brought it back (we could see the crumbs on the lettuce). Other than that issue the place is kinda expensive for the quality of the food.

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


This is one of the few places I can return to again & again with never a concern for a gluten reaction. And the special regional menu is always changing, with the regular standards remaining the same, so you can stick with a well-loved favorite or get adventurous. And, yes, they have a dedicated fryer for your regular or sweet potato fries. :-)

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Great staff and great food can't wait to come back. Heather is really Good. They can make almost anything GF!

Updated 6 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


All American dining food with a real understanding of celiac disease.

They will heat up a new batch of oil in the fryer for you. The garlic fries are superb!

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


it's our go to spot for safe eats. the owner is amazing, checks on customers and has first hand experience with celiac. the food and drinks are great. reminds us of the days before we went gluten free.

Celiac friendly?

Yes

Updated 7 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 7 years ago read full review

Celiac

Overall Rating

Review


I had really high expectations since this place has gotten great reviews on here in terms of being celiac safe. When I spoke w the manager on the phone ahead of time, she assured me they had many safe items, but in person I learned that they don't have separate cooking supplies (like not even a designated gluten free colander for the "celiac safe" pasta) and she basically pushed me off onto our "premiere server" (her words) to ask questions. Then as others have mentioned, the gluten free items are not identified on the long menu, and although the server responded that "many things" were gf, it was like pulling teeth to get info about which meals are gf (the corn dogs are not, that I know) and how things are cooked. Glad to see others have had good experiences, and my celiac daughter didn't get sick so id be willing to try it again, but my experience (and they were not busy at all) was not at all like other reviewers' experiences in terms of feeling assured that they knew what they were doing. And the food was just okay at best.

Updated 7 years ago read full review

Celiac

Overall Rating

Review


service was accommodating, but while the gf choices were vast, the quality was lacking both times i went here. I really wanted to enjoy the experience because of the positive reviews i saw, but the dishes were under seasoned, overcooked, and nothing tasted fresh. Perhaps i just chose the wrong dishes (jambalaya & sonoran Chipotle chicken pasta), but beyond the initial surprise of the variety of gluten free options nothing left me wanting to go back.

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Tons of gluten free options. Staff was very helpful and food was good.

Celiac friendly?

Yes

Updated 8 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Updated 8 years ago read full review

Overall Rating

Review


Sets the standard for how a restaurant should provide service to people with celiac or other food allergies. Thank you!

Celiac friendly?

Yes

Updated 8 years ago read full review

Asymptomatic Celiac

Overall Rating

Review


The food was good and the service excellent. I felt comfortable that they knew what they were doing. And, they have a separate fryer! 😃

The restaurant is getting tired looking and the decor could use updating, but I'll be back for the excellent gf choices.

Celiac friendly?

Yes

Updated 8 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Updated 8 years ago read full review

Overall Rating

Review


They are super accommodating and they know their allergies! Would definitely go back!!

Celiac friendly?

Yes

Updated 8 years ago read full review

Overall Rating

Review


great place for a safe meal and cotton candy for dessert. only improvement I could suggest is to have the GF options on the menu. staff are very friendly and helpful

Celiac friendly?

Yes

Updated 9 years ago read full review

Asymptomatic Celiac

Overall Rating

Review


This is a family favorite for us. Many restaurants offer gluten free but most don't understand cross-contamination. Eddie Papa's understands, cares and goes to great lengths to ensure our safety. Can't say enough great things about this place.

Celiac friendly?

Yes

Updated 9 years ago read full review

Overall Rating

Review


Makes my little ones really happy to have GF buns and pancakes! From what I was told owner has gluten allergies so they work hard to make sure all are happy.

Celiac friendly?

Yes

Updated 9 years ago read full review

Overall Rating

Review


Eddie Papa's is always great. I have gotten sick there 1 time in the many times I've eaten there, and I'm not really sure how it happened because they are always so careful, but every other time I've been has been excellent.

It's great to be able to eat fries and grilled cheese and everything I could possibly ever want, and the food is so great!

I've actually had the manager personally speak to me about hot fudge they left off a Grasshopper Sundae I ordered because it was thickened with flour; he let me know that they substituted the regular chocolate sauce instead.

The staff always seems very knowledgeable and I feel safe eating there. Highly recommend this restaurant!

Celiac friendly?

Yes

Updated 9 years ago read full review

Celiac

Overall Rating

Review


The staff is very knowledgeable about GF options. We've had no problems. It's nice for the kids to be able to enjoy fries with their burgers or chicken fingers.

Celiac friendly?

Yes

Updated 10 years ago read full review

Overall Rating

Review


Great GF options and celiac friendly

Updated 10 years ago read full review

Overall Rating

Review


A good place to get a sandwich WITH fries! My only complaint is that the food is too heavy for my tastes. But...fries! Sweet potato or regular.

Updated 11 years ago read full review

Celiac

Overall Rating

Review


they'll make anything on the menu gluten free... including fried items. they even dump out their friers so you don't get cross contamination issues. also love the red velvet waffle that they make for brunch. yum!

Updated 11 years ago read full review

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