Review of Egg Harbor Cafe

2054 York Rd, Oak Brook, IL 60523

Overall Rating

Review


I will preface this with saying I’ve been to other Egg Harbor Locations without issue. My server was very rude and I could tell right away wasn’t taking my severe celiacs seriously. I ordered my food and said over and over again how sensitive I am and to please put allergy on the tag and even spoke to a manager. The food comes out for my friend gluten free (like she requested) and mine came out on normal plates with a side of crackers. When I noted this and sent it back she just re-plated the same contaminated food and rolled her eyes at me. It took her all of 30 seconds to come back to I asked her if it was the same food and she huffed and said yes. I asked for a manager and when I told him what had happened, he didn’t apologize once and even stood there and argued with me about my food. Then he offered to have it remade but by then I already felt so uncomfortable eating there I said please just cancel it all. He then argued with me again and said he was offended I didn’t trust him and walked off. I didn’t eat anything while I was there and eventually others in the restaurant seemed so uncomfortable he offered to comp my friend’s meal. Not an enjoyable experience at all. The wait staff was not only negligent and untrained but rude and flippant about my food allergy. The manager was also rude and didn’t take my allergies seriously. I have never had a bad experience at the other locations of this restaurant but would never return here again. Not only negligent but rude on top of it!

Celiac friendly?

No

Updated 11 months ago