I have celiac and am extremely sensitive to cross contamination. This is one of the very few restaurants I can eat at safely. They have always been very friendly and accommodating and the procedures they have in place make it airtight. They have an allergy alert button on the ticket and a separate prep area away from the buns. I get a lettuce wrap, there are no gluten free buns. They don't ever put anything in the fryers except fries, so they are perfectly safe. The burgers are juicy and delicious every time and the shoestring fries are killer!!
This place has a dedicated fryer, which is always a treat. Burgers were wrapped in lettuce. It reminded me of a Five Guys type of model, but not as greasy. I would've thought the burgers would be more seasoned and juicy for being grassfed, but they were kind of bland (reason for 4 stars), but being able to eat fries made it worth it.
Lettuce wrapped burgers made with organic, grass-fed beef with a side of olive oil cooked gluten free fries. Awesome.
I have celiac disease and have severe reactions to gluten contamination. I have eaten here twice and haven't been sick! They were very careful with my order each time. They even added "gluten allergy" to my receipt! I ordered fries to share with my non-gf mom and they ensured that the fries were placed in a separate bag with my burger so they wouldn't be contaminated by her burger. The only downside is that they don't have a gluten free bun, so the GF burger is served lettuce wrapped. However, the lettuce wrap is always well done. The lettuce is fresh and the contents are delicious. Additionally, the food is great, organic and fresh- with beef from grass-fed, free range cattle that is ground on-site. They also have vegetarian and paleo friendly options.
This was at the Wynnewood, PA location across from the train station. No GF buns. Burger came wrapped in lettuce surrounded by paper - what a mess! I’d have rather brought my own GF bun or order it in a bowl. Cashier did ask about”gluten allergy” after I tried ordering a GF bun and he said they don’t offer that option. Cook did appear to change gloves when handling the burger. Friers are only for fries. Very good but saltier than most.
Not a great first impression - told the person taking the order that my son has Celiac, and she responded “what’s that.” But, was able to eventually confirm that they have a separate area where they prepare the burgers with gluten free buns. They also claimed that the fries were prepared in the separate area, but I’m still not convinced. However, the only fried things I saw on the menu were fries, so probably ok in any event. Bareburger seems much more aware (and caring) about Celiac issues. I don’t think we would return to Elevation Burger.
When ordering, we informed staff that we *needed* gluten free due to my wife and son having Celiac disease. They seemed a little shaky on what was and wasn't GF but we talked them through the fact that even cross contamination would make us sick and they seemed to get it after that. Well, both my wife and son got sick that night after eating (supposedly gluten free) lettuce wrapped burgers. They had all the classic symptoms the next day as well. They were definitely glutened by Elevation Burger and we will not return.
The manager, Michael, took my order and instructed cooks to change gloves and made them aware of my allergy. He personally brought food out to me and made sure it was on a separate tray from the other non- gluten food. This was all on a busy Saturday night. I would definitely go again.
Staff is very good about asking if gluten free due to allergy/medical issue. Open kitchen allows you to watch them prepare your food, so you know if it's safe!
Dedicated fryer for fries. The employees there are great. They immediately gave me comfort as they took all the right steps. Packaged my lettuce wrap burger separately. Changed gloves. Etc. Love this place and plan on coming back again and again. They understand gluten intolerance and celiac.
The burger and fries are delicious! The staff is friendly and knowledgeable of handing food for people with gluten allergies. When ordering your food, be sure to tell them that you have a gluten allergy so they know to change their gloves and take extra precaution.
Getting celiac friendly food has never been so easy. You can order online and check off "gluten allergy" and it will be ready for you when you pick it up! The burgers are wrapped in lettuce and they change their gloves, etc, when preparing your item. I've been getting their single burger with cheese, bacon, mushrooms, and caramelized onions. 😋 yum
Love that everything is organic. Asked for lettuce wrap and was asked if it was for a gluten allergy. Fav burger place
Amazing. Careful of gluten and nut allergies. New gloves, etc.
No buns. I got a chicken breast in lettuce. The staff wasn't very helpful or enthusiastic. They kind of stuffed the chicken and fries in a bag. It made a huge mess when I tried to get both out of the bag, even tho I stayed in the restaurant. There was also trash on the floor. The food was fine.
Delicious burger and fries. Staff seemed knowledgable about cross contamination and brought the fries I was sharing w my gluten eating husband on its own separate tray along with my burger. Other groups were served with a single tray. I asked that they change gloves as well per previous reviews. Can't wait to go back!
I'm a vegetarian and was pleasantly surprised to hear that their Veggie Burger #1 was GF! Be careful though, the VB #2 is not. They don't offer a gluten free bun, but you can however get your burger wrapped in lettuce. This is not only a healthier option, but it is also quite tasty! Their french fries are also gluten free and are fried in a separate fryer. I have gone to this location multiple times and have always been satisfied.