Review of Ema

74 W Illinois St, Chicago, IL 60654

Overall Rating

Review


Unfortunately, we were given gluten pita bread by mistake. They had someone running the food out that wasn’t the waiter or manager so that is how the mistake was made. I picked up the pita but realized it felt way too fluffy for gluten free so didn’t eat it and when I asked our waiter he immediately knew it was not gluten free. The manager came over right away and sincerely apologized and then the waiter came over and said all our food was comped, so I feel like they did what they could to make it right but all the food became questionable and I was sick the next morning so I wonder if something else got mixed up. I feel like this issue can be avoided if they had the allergy indicator sticks in the food and/or ONLY the manager/waiter bring out allergy friendly food. There’s too much room for error otherwise, especially with how crowded it was and it was a weeknight. I am still giving three stars since they were sincerely apologetic and professional about the mistake, I know the person who served us the wrong food felt horrible. They also comped the food which was appreciated. The food was 5 star food in terms of taste.

Celiac friendly?

No

Updated 4 years ago

Celiac