The food is good, but kind of pricy for what you get. I don't go often because they hassle me when I request a gluten free bun. The first time I made the request, the employee asked loudly, "ARE YOU GLUTEN?" which doesn't even make sense. On another occasion, an employee asked me if I'm truly gluten free or I just like the taste of the gluten free bun better. I think in both cases, the employees were trying to figure out if they could just make my sandwich without cross-contamination procedures or if I needed them to change their gloves and wipe off the counter. They do seem to know which precautions to take to avoid contamination, but only if they've questioned you enough to determine you qualify for them.
This Erbert & Gerbert location is located on the 3rd floor of the Univ of Mich - Flint University Center. (AND IS CLOSED BETWEEN APRIL 30TH AND LABOR DAY) Their gluten free sandwiches, like all other locations, are served on Udi's gluten free sub buns. When I asked them how they were made, the gentleman immediately started to address all the precautions they take to prevent cross-contamination. My husband was immediately impressed, and he doesn't even have to eat gluten free! An important point of note- no curbside parking. But it is SO SO worth the trip while they are open!
The last time I was in they said that their soups are no longer gluten-free. They also did not seem knowledgeable about cross-contamination, so I will not be going back. I left without eating because I was not comfortable even though the last time I had eaten there everything seemed fine.
The Udi's GF buns are actually not bad! If you tell them its for an allergy, they will automatically make it from the back with fresh, untouched ingredients, change their gloves, and even put it in separate bags as the rest of your sandwiches. I always get the Girf and its really good.
They have an Udis gluten free roll that is the best I’ve had on a sub. Have a separate cooking area and will ask you if you are an allergy or a preference. Even though he was the only one in the shop, and really busy, he took the time to use the separate counter and change his gloves, highly recommended.
Have eaten there and never once had a problem. The only reason I'm not giving it 5 stars is the menu is incredibly limited (ask the employees which sandwiches are good for celiac people, the nutritional information online doesn't match what they say in the restaurant).
Such a relief to have a fast AND safe lunch here. This location has a safe prep space and knowledgeable staff! Cashier recommended that ham and turkey based sandwiches were safest, asked if allergy or preference, and spoke to the staff making my sandwich to prepare it safely. So happy!
Food is prepped in a separate area, gloves changed, fresh ingredients, etc. I ordered a GF sandwich and a giant pickle- the guy making my non-celiac family members’ food went to package it up, and upon realizing I’m celiac, went and got a new one with fresh gloves. Very knowledgeable on cross-contamination and how to avoid it. Did not get sick!
They changed their procedures, they are no longer safely gluten free. They now make the sandwiches on the regular line, without changing gloves, without cleaning the table, they put the gluten free bread right onto the line. They didn't notify me when they took my order, when I clarified that it was an allergy they said oh yeah we changed we are "gluten friendly now" didn't you see the sign posted on the wall over there... well no I didn't read all the signs in the building before ordering from a place that has been safely gluten free for years. They seemed irritated when I said I could not accept the sandwich and would need a refund, and that I obviously couldn't come back any longer. Sad change.
Started carrying gluten free bead again. Wish they would advertise it more. My 9 year old son is very excited to be able to enjoy a sub sandwich again. He was very disappointed when they stopped offering the gluten free option. They have a dedicated work space in the back where they prepare the gluten free subs so they can minimize the risk of cross contamination. Staff seems knowledgeable and ask if it is for an allergy, etc.
Slightly limited in what subs you can order, but served on very good gluten free bread.
They use a separate, dedicated area with separate, dedicated equipment and separately held meats/cheese/toppings to avoid cross-contamination for their gluten-free customers. They use certified gluten free sub buns that are delicious and not too doughy (not sure of the brand?). Good understanding of our gluten free needs, made sure to switch gloves, and super friendly staff too!
I previously would have given more stars but recently I went in and ordered soup that used to be gluten free. Luckily I told them I have a gluten allergy and they informed me that none of their soups are gluten free now. You can still get a sandwich but dang I really liked getting a soup and sandwich. Why change to soups that contain gluten? I'm so mad for our celiac community.
Sandwich was phenomenal, but I unfortunately got sick from it. Could tell almost immediately after eating, as I get a punched in the stomach feeling after eating gluten. I have celiac and am really sensitive so most likely just cross contamination
Delicious gluten free French roll. They use a dedicated prep area for the gluten free sandwiches and not all the ingredients are over there. Reg bins of ingredients can be cross contaminated so they recommend just turkey/ham/lettuce/tomato/cheese/avo/mayo that are in the GF area. That still made for a great sandwich!
Absolutely amazing to be able to have a gluten free sub! Bread was great. The staff was amazing and knew which subs were totally safe and which ones were questionable based on ingredients changing. Separate area for preparing the subs. I wish I lived here. I'd come all the time.