Review of FelFel Mediterranean

When ordering I let the cashier know I had celiac disease and said gluten allergy as well. They thought this meant I couldn’t have dairy because when I asked if the gf wrap had dairy in it they said: no it is gluten free so that means no dairy. After going through what gluten was with the cashier they asked another person who said the wrap had no eggs in it. When I clarified I was asking about dairy they took a few minutes talking to the kitchen to figure it out (it does not). The people in front not knowing about what had gluten and what had other allergens in it made me nervous. I emphasized that it was an allergy and please to mark it, they said they would ask the kitchen to change gloves. After receiving the food and taking it to go, the wraps were packaged in papers but open next to each other (gf and the normal pita). We also ordered fries that were on the ticket and did not get any in the bag. There was no mention of allergy or anything marked on the receipt. I know this restaurant has many good reviews and there is not much gluten on the menu so I wanted to give the benefit of the doubt but I did not feel comfortable and did not eat the food.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Poor