We've been ordering Fireside delivery for quite some time now. At first, we really enjoyed the pizza. GF crust not bad. However, the quality and service has declined. We have recently had two occasions where the gf pizza was burnt. I do like crispy crust, but this was dark BLACK and inedible. Tonight, due to the appalling customer service, we will never order from them again. The pizza we received was burnt black again tonight. This time we called to complain. The person who took our call, asked a bunch of questions about the pizza and argued with us about it being burnt. She said, "I cut it myself, and it was fine." When I explained to her that it was black on the bottom and inedible, she said "well, I'm sorry you don't like your pizza to that doneness." She said she couldn't give us a credit because they've "gotten screwed by customers in the past." She offered cash back but was not about to admit that they made an error. I asked her if they could remake the pizza for us. She was abrupt and short but agreed and quickly hung up. After a few minutes, she called back and asked us to make sure that we give the pizza back to the driver because she didn't think that it was overcooked and wanted to see it. When the new pizza arrived about an hour later, the crust was raw in the middle, cold, and there were barely any toppings on it at all. if you're not able to cook GF options well, you shouldn't offer them on your menu. As I said, never again! Inconsistent and declining food quality. Horrible customer service. Appalling. Rude.
Thank you for your gluten free options! Purchased a Groupon for my kids and myself, went there today and it was fantastic! Absolutely delicious, thank you again for your gluten free options, having that allergy really limits what/where you can eat!The staff was excellent, & friendly, the older gentleman came to check on me and the boys, which just shows old fashioned hospitality that most places lack now and days! We will definitely be back for the delicious pizza and awesome hospitality.